Summary
Overview
Work history
Skills
Affiliations
Timeline
Generic

Emily Mint

Hayle,Cornwall

Summary

Reliable individual skilled in building positive relationships through excellent communication and negotiation abilities. Plans and prioritises well to achieve project objectives. Leads by example to motivate hardworking, high-performing teams.

Overview

23
23
years of professional experience

Work history

Owner

Mint Maids
Hayle, Cornwall
08.2013 - Current
  • Negotiated contracts with suppliers, reducing overall costs.
  • Delivered high standards of service by training all staff members thoroughly.
  • Oversaw inventory management, preventing stock shortages or overages.
  • Managed daily operations, ensuring smooth running of the business.
  • Maintained compliance with industry regulations to avoid any legal issues.
  • Provided exceptional customer service, resulting in repeat business.
  • Boosted customer satisfaction with consistent quality control measures.
  • Delegated tasks effectively amongst staff members, promoting teamwork.
  • Implemented comprehensive checklist systems for routine tasks ensuring no task was overlooked.
  • Maintained high level of guest satisfaction with attention to detail in property preparation.
  • Improved efficiency in cleaning and maintenance tasks for enhanced guest satisfaction.
  • Delegated tasks efficiently for increased productivity.

Guest house owner

Tre-Pol-Pen B&B
St Ives, Cornwall
03.2008 - 07.2013
  • Maintained high standard of cleanliness in guest rooms and public areas.
  • Ensured prompt communication with guests for improved service delivery.
  • Checked guests into their rooms explaining all facilities on offer.
  • Dealt with bookings by phone, e-mail or face-to-face, ensuring accuracy at all times.
  • Provided warm welcome to guests upon arrival and departure.
  • Increased repeat business through excellent customer care practices.
  • Fostered a friendly atmosphere throughout the guesthouse to enhance guest experience.
  • Assessed labour needs, driving strategic recruitment for adequate staffing levels during busy periods.
  • Monitored local accommodation market to guide pricing decision-making.
  • Managed guest house operations ensuring smooth running of all aspects.

Post office supervisor

Johnstown Post Office
Wrexham
09.2002 - 05.2007
  • Handled cash deposits and withdrawals accurately, eliminating discrepancies in financial reports.
  • Improved team morale with effective communication and regular feedback sessions.
  • Adhered to security policies to maintain service integrity.
  • Organised staff rosters for optimal use of resources during peak periods.
  • Served as point of contact for customer inquiries via phone or email – this improved client communication greatly.
  • Established strong relationships with customers through excellent service provision, thus boosting reputation within community.
  • Maintained accurate records for all transactions, enhancing accountability in the team.
  • Monitored inventory levels regularly, ensuring adequate stock of supplies at all times.
  • Supervised counter operations daily to ensure streamlined service delivery without errors or delays.

Skills

  • Proactive attitude
  • Tactical thinking
  • Customer orientation
  • Sales promotion
  • Negotiation
  • Research
  • Conflict Resolution
  • Customer Service
  • Patience and resilience

Affiliations

  • Travel
  • My pet Cockatiels
  • Dining out
  • Walking
  • Theatre

Timeline

Owner

Mint Maids
08.2013 - Current

Guest house owner

Tre-Pol-Pen B&B
03.2008 - 07.2013

Post office supervisor

Johnstown Post Office
09.2002 - 05.2007

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Emily Mint