Emma Knighton-Shakespeare
Tuxford, Newark,NOTTINGHAMSHIRE
Summary
A dedicated professional with expertise in consumer behaviour understanding and customer service, adept at cash handling and refund processing. Demonstrates flexibility in schedule and proficiency in stock management, including stocking shelves, stock rotation, and implementing price reductions. Committed to enhancing operational efficiency and customer satisfaction while pursuing opportunities for career advancement within the retail sector.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Customer sales assistant
Central England Co-operative
Tuxford, Nottinghamshire
2023.05 - Current
- Prioritised tasks effectively in fast-paced retail settings.
- Managed stock level for effective store operation.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Processed transactions, ensuring accuracy at all times.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Ensured compliance with health and safety regulations within the retail environment.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Customer team member
Coop Group
Tuxford, Nottinghamshire
2017.05 - 2023.05
- Ensured a clean, tidy shop floor with daily sweeping and mopping tasks.
- Delivered excellent customer service to ensure repeat business.
- Upheld company policies and procedures for a consistent shopping experience.
- Operated cash registers accurately, ensuring correct change was given.
- Worked efficiently on tills to minimise waiting times for customers.
- Restocked shelves, facing up products, checking dates and verifying prices.
- Processed purchases and returns at checkout, maintaining balanced till.
Cleaner
Markham Moor Inn
Markham Moor, Nottinghamshire
2015.07 - 2017.10
- Enhanced hotel reputation by providing excellent laundry and ironing services.
- Performed deep cleaning tasks for an immaculate environment.
- Ensured adherence to Health and Safety guidelines during cleaning processes,.
- Ensured guest satisfaction by maintaining cleanliness and orderliness of all hotel areas.
Apprentice teaching assistant
St Giles Retford
East Retford, Nottinghamshire
2014.09 - 2015.07
- Assisted students individually with assignments, leading to enhanced comprehension of subject matter.
- Provided feedback on pupils' work and progress contributing to their academic improvement.
- Supported children with special educational needs, ensured inclusivity.
- Prepared teaching materials for effective lessons.
- Guided students through independent learning tasks fostering self-reliance.
Education
GCSEs -
Tuxford Accademy
Tuxford, Nottinghamshire 2009.09 - 2014.07
Skills
- Consumer behaviour understanding
- Flexibility in schedule
- Cash handling
- Customer Service
- Refund and exchange processing
- Stock management
- Stocking shelves
- Stock rotation and price reductions
Timeline
Customer sales assistant
Central England Co-operative
2023.05 - Current
Customer team member
Coop Group
2017.05 - 2023.05
Cleaner
Markham Moor Inn
2015.07 - 2017.10
Apprentice teaching assistant
St Giles Retford
2014.09 - 2015.07
GCSEs -
Tuxford Accademy
2009.09 - 2014.07