Emma Stewart
Prenton
Summary
I have experienced challenging roles throughout my managerial and teaching experience, I believe that this, coupled with my commitment to enhancing my skills, demonstrates my versatility and passion. My excellent communication and craft skill have motivated staff and learners to progress creating positive change and improved salon performance. Dedicated Pastoral Coach with a strong commitment to student welfare and academic progress. Fostered trusting relationships with students, enabling the identification and resolution of barriers to success. Delivered structured tutorial sessions and targeted interventions, enhancing personal growth and creating a positive learning environment.
Overview
21
21
years of professional experience
Work History
Pastoral Coach
Wirral Metropolitan College
Birkenhead, Wirral
09.2025 - Current
- Vital role in promoting student welfare, personal development and academic progress. Primary support contact. Creating a positive learning environment by delivering structured tutorial sessions, conducting comprehensive one-on-one meetings, and offering emotional social, and academic guidance. Building trusting relationships with students enabling me to identify and address potential barriers to success. Working collaboratively with teaching staff and support services. Providing targeted interventions to foster personal growth.
Hairdressing Lecturer
Wirral Metropolitan College
01.2020 - 01.2024
- World skills Ambassador: My role as Ambassador is to deliver sessions to lectures and colleagues to raise standards and give students the opportunity to strive for excellence. I am part of a global network who come together to host skill competitions all over the world. Part of my role is to design and host competitions in the college for students. I have had many students reach national level in competitions with my support, and proud to come away with silver and bronze medals.
- Duties include:
- Delivery of outstanding lessons to trainees from entry level to level 3 in hairdressing and barbering graded outstanding in observations.
- Work with local employers and create links for work experience.
- Mentor to trainee lecturers.
- To conduct observations and provide feedback to develop practice.
- To contribute to standardisation meetings.
- To plan develop and assess work providing developmental feedback.
- Encourage and develop English and Math skills.
- Collaborate with parents/carers.
- To maintain an up-to-date knowledge of skills, fashion trends and research.
- To provide pastoral support.
- To provide SEND support.
- Continual personal development and growth training.
- Training included Safeguarding, SEND vision, Dyslexia workshop, Health and Safety, I.T.
Trainee Hairdressing Lecturer
Wirral Metropolitan College
01.2018 - 01.2020
- I delivered the VTCT qualification level 1, 2 and 3 at Wirral met college with varying age groups.
- Duties Included:
- Delivery of outstanding lessons to trainees.
- To conduct observations of trainees to develop their practice.
- To contribute to standardisation meetings.
- To assess work and provide developmental feedback.
- To maintain an up-to-date knowledge of skills, fashion trends and research.
- To provide pastoral support to all trainees.
Senior stylist
Team 4 Hair
01.2015 - 01.2017
- Working part time undertaking all aspects of high-end hairdressing, creating a positive emphasis on customer service, and building a loyal clientele. Researching various types of hair extensions and chemical straightening treatments to improve salon sales. Teaching and providing training to all apprentices.
- Duties Included:
- To be a key team player.
- Offering Hair extensions services with Balmain couture.
- Cutting.
- Colouring.
- Barbering.
- Colour correction services.
- Styling.
- Bridal hair up/visiting clients at home on their special day.
- To ensure that health and safety regulations are always adhered to.
- To promote all policies and professional boundaries.
- Open and closing the salon.
Wirral Area Manager
Time salons
01.2012 - 01.2015
- My primary role was managing staff and salons throughout the Wirral. To work collaboratively within head office ensuring the general day to day running of the salons and providing in house training.
- Developed staff through appraisals and ongoing support, enhancing skills and performance.
- Conducted salon meetings to improve team communication and collaboration.
- Defined key responsibilities for role to ensure clarity and accountability.
- To communicate effectively with staff, management, and partner agencies.
- Providing up-to-date reporting of data.
- Answering customer's questions and addressing problems and complaints in person and on the phone.
- Resourcing retail companies and devising retail competitions and training.
- Opening and closing of the business.
- Shared latest fashion work with team to ensure relevance.
Salon Manager
REGIS
01.2007 - 01.2012
- Managed daily operations of global salon chain, including recruitment, staff induction, and disciplinary procedures.
- Exceeded salon turnover targets through strategic planning and initiatives.
- Led key projects that enhanced service delivery and customer satisfaction.
- Dealing with and resolving customer complaints.
- Managing payroll and staff commissions.
- Executing daily opening and closing procedures.
- Ordering stock and stock control.
- Ensuring all health and safety requirements and policies were met.
- Providing all aspects of high-end hairstyling.
- Providing in house training.
- Completing in-house training with Regis, Wella, TIGI, GHD, Kerastase Paris, Paul Mitchell.
- Cutting, colouring and retail revival training.
- Collaborating daily with HR and head office in America.
- To meet the needs of the stylists and trainees.
- Cash handling and banking.
- Duties Included:
- Managed activities within global salon chain.
- Managed activities within global salon chain.
Head of Hairdressing
Absolutely Flawless Beauty Salon
01.2005 - 01.2007
- Executed all aspects of hairdressing and barbering, ensuring high client satisfaction.
- Delivered hairdressing services in prestigious beauty spa alongside Alan Henry.
- Oversaw stock management, maintaining optimal inventory to support seamless service delivery.
- Oversaw stock management to maintain optimal inventory for services.
- Preparing beauty clients for treatments.
- Arranged beauty rooms to create a comfortable and efficient workspace for treatments.
- Reception duties.
- Managed cash transactions to ensure financial accuracy and accountability.
Education
Certificate in Education PGCE -
University of Central Lancashire
Level 3 Certificate in Assessing Vocational Achievement -
Wirral Metropolitan College
Level 3 Barbering -
City and Guilds
Level 1 and 2 British Sign Language -
Wirral Metropolitan College
A level Photography -
Wirral Metropolitan College
Fashion and Photographic Make up Diploma level 3 -
Wirral Metropolitan College
National Vocational Qualification Hairdressing Level 2 and 3 -
Regis Hair College
GCSE -
Prenton High School
Skills
- Student mentoring
- Lesson planning
- Pastoral support
- Professional development
- Team collaboration
- Conflict resolution
- Time management
- Coaching techniques
- Training delivery
- Relationship building
- Communication
- Team player
- Coaching and mentoring
- Leadership development
- Empathy and understanding
- Safety awareness
- Motivational coaching
Custom
- Introductory colour, Wella Manchester, 1 year
- Colour Creatives/ Colour Correction, Wella Manchester, 1 year
- Creative Curls (modern perming), Wella Manchester, 6 months
- Management Training, Regis, 6 months
- Retail Revival, TIGI, 1 day
- Creative Styling, GHD, 1 day
- Ultimate Treatment, Kerastase, 1 day
- First Aid Basic Life Support, Wirral Lifelong Learning services, 1 day
- Loreal Creative Colour, Loreal, 2 days
- Loreal Advanced Colour, Loreal, 2 days
- Creative Colour using free hand and Balayage techniques, Loreal, 2 days
- Colour correction and modern placement techniques, Loreal, 2 days
References
- Mark Soady, teacher training Practitioner BAE Mark.soady@qa.com
- Fatujane@wmc.ac.uk hair and beauty manager Wirral met College
- GemmaCunningham@wmc.ac.uk Pastoral coach lead Wirral met College
Timeline
Pastoral Coach
Wirral Metropolitan College
09.2025 - Current
Hairdressing Lecturer
Wirral Metropolitan College
01.2020 - 01.2024
Trainee Hairdressing Lecturer
Wirral Metropolitan College
01.2018 - 01.2020
Senior stylist
Team 4 Hair
01.2015 - 01.2017
Wirral Area Manager
Time salons
01.2012 - 01.2015
Salon Manager
REGIS
01.2007 - 01.2012
Head of Hairdressing
Absolutely Flawless Beauty Salon
01.2005 - 01.2007
Certificate in Education PGCE -
University of Central Lancashire
Level 3 Certificate in Assessing Vocational Achievement -
Wirral Metropolitan College
Level 3 Barbering -
City and Guilds
Level 1 and 2 British Sign Language -
Wirral Metropolitan College
A level Photography -
Wirral Metropolitan College
Fashion and Photographic Make up Diploma level 3 -
Wirral Metropolitan College
National Vocational Qualification Hairdressing Level 2 and 3 -
Regis Hair College
GCSE -
Prenton High School