Victoria Waters
Cwmbran,Torfaen
Summary
Dedicated professional with expertise in behaviour management and emotional regulation, specialising in crisis de-escalation and conflict resolution. Proven ability to work effectively within multi-agency settings, including TAF, MAPPA, and CP meetings. Skilled in casework, one-to-one support, safeguarding, and risk assessment, with extensive experience supporting NEET and YOS cohorts. Strong rapport-building and mentoring skills enhance outreach and community engagement efforts. Committed to providing homelessness and tenancy support while ensuring positive outcomes for individuals in need.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work History
Pastoral Coach
Cwmbran High School
Cwmbran
01.2022 - 05.2025
- Support pupils with emotional and behavioural challenges, including those at risk of exclusion, PEX
- Work closely with families and external agencies to promote engagement and improve outcomes
- Deliver 1:1 and small group interventions focused on regulation, resilience, and positive behaviour
- Monitor progress and contribute to safeguarding, CP, and multi-agency plans
Youth Worker
Torfaen Youth Services
Torfaen
01.2016 - 01.2022
- Delivered targeted support to young people in schools and local communities, including those at risk of NEET or involvement with YOS
- Worked in partnership with social care, police, TYPSS, and education services
- Facilitated outreach, drop-in centres, and structured programmes for vulnerable groups
- Supported young carers, homeless youth, and those awaiting permanent accommodation
- Regularly attended multi-agency meetings and supported young people through safeguarding processes
Education
BA (Hons) - Youth and Community Work
University of South Wales
Skills
- Behaviour management & emotional regulation
- Crisis de-escalation and conflict resolution
- Multi-agency working (TAF, MAPPA, CP meetings)
- Casework and one-to-one support
- Safeguarding and risk assessment
- Experience with NEET and YOS cohorts
- Rapport building and mentoring
- Homelessness and tenancy support
- Outreach and community engagement
Additional Information
Enhanced DBS (on update service), Confident IT user (case recording, Microsoft Office, excel, teams), Experienced and accredited in trauma-informed practice, Qualified ELSA, Level 1 Team Teach
References
Available on request
Timeline
Pastoral Coach
Cwmbran High School
01.2022 - 05.2025
Youth Worker
Torfaen Youth Services
01.2016 - 01.2022
BA (Hons) - Youth and Community Work
University of South Wales
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