Emma Skoll

Support the sales team to prepare documents for participating in mostly government and academic tenders for Chromatography and Mass Spectrometry instrumentation.

Coordinate with different departments such as legal. Financial and technical teams, to

compile comprehensive proposals and make sure deadlines are met.

Prepare and process quotations for spares and consumables using SAP, including quotation amendments for the Benelux and Nordics regions.

Support the Sales and Quotation Team with efficient and comprehensive administrative assistance.

Handle customer inquiries for the Netherlands and Nordic countries providing backup support when necessary.

Provide customers with regular order status updates and ensure all relevant documentation is received and properly recorded.

Demonstrate strong attention to detail to produce accurate, high-quality work.

Work both independently and collaboratively within a team environment.

Adapt to multiple tasks and changing priorities with flexibility.

Manage UK customer accounts for medical diagnostic instruments, parts & consumables.

Resolve customer concerns with strategic problem-solving and established protocols.

Foster strong relationships with clients, sales partners, internal teams and in daily contact with account managers.

Prioritize orders with sales partners to enhance customer experience.

Handle inquiries on products, logistics, quotations, and complaints with professionalism.

Managedorder processing across 9 European countries, meeting strict daily deadlines.

Oversaw supply chain operations to ensure timely product delivery.

Coordinated with warehouse, transport, planning, and finance teams.

Partnered with European affiliates and Front Office to address order issues.

Trained new staff in order-entry and supply chain processes.

Developed a Sexual Health and Relationship Education Programme to be used to educate vulnerable young people.

Trained senior staff to deliver training for service users

Designed English curriculum and lesson plans for classes and taught students (ages 6-15) while advising local teachers.

Edited all school promotional materials.

Devised and delivered share programmes to schools and colleges in Edinburgh.

Supported young people in life changing decisions regarding unplanned pregnancies using a counselling approach

Prescribed contraception. Strictly adhered to SOP’s, child protection protocols and policies/accurate record keeping.

Conducted preoperative assessments and provided intensive post-operative care.

Mentored and supported students and new nurses to maintain high educational and clinical standards.