Emma Skardon

• Coordinated administrative support for maternity and neonatal services across teams, enhancing communication and collaboration.
• Supported service delivery projects and implemented LMNS initiatives, contributing to improved patient care and service standards.
• Organised training sessions, events, and stakeholder engagement activities to promote knowledge sharing and stakeholder involvement.
• Scheduled meetings and managed agendas, minutes, and document distribution.
• Maintained confidential records and databases in line with data protection standards.
• Handled emails and telephone queries with timely, professional responses.
• Facilitated procurement processes to ensure timely availability of supplies.
• Completed finance training to support budget monitoring and basic processes.

• Communicated sensitive information and provided support to patients and families during appointments to enhance their understanding and comfort.
• Discharged patients after procedures and documented observations accurately.
• Provided clear aftercare instructions following discharge to patients and families.
• Collaborated with doctors and surgeons to support colonoscopy and gastroscopy procedures.
• Performed biopsy procedures to collect tissue samples for analysis. and delivered skilled assistance during endoscopy care.
• Managed timely distribution of urgent reports for multidisciplinary team meetings at local hospitals to facilitate patient care decisions.
• Conducted regular audits to ensure compliance with patient record standards, scanned findings, and attached reports to patient records daily for accurate documentation.

Performed phlebotomy procedures to collect blood samples from patients

• Monitored blood pressure during NHS health checks and clinic reviews to ensure early detection of health issues.
• Delivered NHS health checks, including cardiovascular screening and risk discussion.
• Conducted ECGs to support diagnosis and monitoring.
• Administered seasonal influenza vaccinations following consent checks.
• Provided shingles vaccinations to eligible patients
• Administered vitamin B12 injections
• Assessed wounds and provided wound care with appropriate dressing selection.
• Performed ear irrigation to alleviate discomfort and improve hearing
• Performed spirometry testing to evaluate breathing and record test results.
• Supported minor operations clinics by assisting doctors with set-up, procedure and patient flow.
• Documented clinical records accurately reflecting observations, actions and outcomes.
• Promoted patient health through education on care plans and lifestyle changes.
• Performed face-to-face appointments including

• Collaborate with Midwives and Obstetric doctors for antenatal and postnatal care delivery.
• Perform maternal observations and provide guidance on infant feeding support.
• Facilitate neonatal unit visits for mothers wishing to see babies.
• Record newborn observations and support neonatal pathway care delivery.
• Facilitated chaperoning services, enhancing patient comfort during antenatal and postnatal care. support antenatal and postnatal patients.
• Guided families through sensitive and complex care situations, offering crucial emotional support. through sensitive and complex care situations.
• Provide venepuncture, cannulation, and ECG recording during patient care.
• Assisted with urinary catheter removal and provided support in theatre.
• Ensure accurate admission and discharge when the ward clerk is unavailable.

• Handled incoming telephone calls and arranged patient appointments, ensuring efficient patient flow and satisfaction.
• Coordinated patient transport and prepared medical records requests for solicitors, adhering to data protection standards to safeguard patient information.
• Completed intermediate apprenticeship in business and administration, gaining foundational skills in administrative processes.