Laura Louise Marsh
Welwyn Garden City,Hertfordshire
Summary
A delivery focused individual with natural leadership qualities. A strong desire to learn and succeed in a challenging environment. Excellent business acumen, strong team-working ability with a focus on attaining exceptional results. Currently looking to utilise my Customer Service experience, knowledge, skills and academic experiences.
Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Hardworking Assistant familiar with excel, CMIS,badgernet, and cernar.
Overview
19
19
years of professional experience
Work history
Maternity waiting list coordinator
nhs
Watford, Hertfordshire
11.2020 - Current
- Followed required policies and protocols regarding medical releases to authorised persons or agencies.
- Answered questions from patients, clinicians and researchers accessing medical records.
- Archived healthcare records for deceased individuals and those meeting specific criteria.
- Evaluated medical records to assess completeness, accuracy and data integrity.
- Booked patients in for cesarean sections and induction for labour.
- Liaise with consultants, theatre staff and midwives teams.
- Booked patients in for pre op assignments.
- Take calls from patients.
- organise my time and prioritise most important tasks.
- work independently and confidently alone.
- Helped research compile and analyse health records to advance study into critical issues impacting patient health, wellness and recovery.
- Learn new systems.
- provide high patient care.
- Dealt with high-volume calls and emails competently to meet service targets.
- Conducted calls professionally and politely to maintain excellent service standards.
- Employed strong product and systems knowledge to handle booking enquiries.
gynaecology waiting list coordinator
nhs
Watford, Hertfordshire
11.2017 - 11.2020
- Supervised and directed clerical teams in proper maintenance, organisation and updating of medical records.
- Backed up data and maintained disaster recovery readiness for critical health data.
- Maintained indices of health records for protection and timely storage and retrieval.
- Answered questions from patients, clinicians and researchers accessing medical records.
- Followed required policies and protocols regarding medical releases to authorised persons or agencies.
- Prepared and delivered case notes for different individual or team needs.
- Used 18 week pathway strictly to ensure no patient breached
- Worked closely with consultants.
- Answered calls dealing with request, bookings and complainants.
- Booked patients in for surgery,ensuring they understand everything,
- Managed theatre times ensuring they are booked correctly.
- Managed refferals and inputting them on the system.
Receptionist
NHS
Watford, Hertfordshire
11.2014 - 11.2017
- Kept reception area clean and neat to give visitors positive impression of the company.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Provided clerical support to company employees, including copying, faxing and file management.
- Updated client accounts and patient charts to maintain accurate and up-to-date files.
- Booking appointments for patients.
- Answered telephone calls , compiling detailed notes and promptly forwarding as required.
- Delivered front of house duties with warm and professional manner.
- Checking patients in.
- Up to date computer use.
Customer Service Assistant
Marks and Spencer PLC
Golders Green, Barnet
10.2008 - 10.2014
- Working as a Customer Service Assistant for the last 3.5 years I have received training for a variety of positions within the Branch including Stock Control, Replenishment, Cashier, Coaching New Starters and Induction Training
- I have recently undertaken training to carry out interviews for temporary staff as part of my personal career development
- My excellent front line customer service skills and diversity and equality training have enabled me to maintain a high standard of customer satisfaction
- In working towards the continuing goal of gaining the highest mystery customer measure in the region the role involves:
- Excellent customer service technique and problem solving for customer issues
- Working with a team to achieve daily goals
- Maintaining the highest standard of customer satisfaction
- Providing first line customer service and support to internal and external customers.
Apprentice Hairdresser
IMHD Salon
Finchley
08.2004 - 06.2008
- My role as an apprentice hairdresser involved attending day release to college over a period of 2 years and also working in the salon where I undertook all aspects of hairdressing
- I completed City & Guilds exams at Barnet College to qualify as a hairdresser in Levels 1 and 2
- I gained considerable customer service experience dealing with a wide range of clients
- Team working was essential in order to meet targets
Education
St Marys Church of England High School
City & Guilds Hairdressing Levels 1 and 2 -
Barnet College
Skills
- Excellent customer service skills
- Natural Leadership qualities
- Computer literate
- Polite telephone manner
- Happy to work within a team as well as individually
- Reliable, flexible, approachable, helpful and committed
- Ability and enthusiasm to learn new skills quickly
- EMIS web
- NHS background
- Flexible and Adaptable
- Cernar trained
- Badgernet trained
Interests
HOBBIES
- I enjoy swimming
- Spending time with my family
- joining keep fit courses
Timeline
Maternity waiting list coordinator
nhs
11.2020 - Current
gynaecology waiting list coordinator
nhs
11.2017 - 11.2020
Receptionist
NHS
11.2014 - 11.2017
Customer Service Assistant
Marks and Spencer PLC
10.2008 - 10.2014
Apprentice Hairdresser
IMHD Salon
08.2004 - 06.2008
St Marys Church of England High School
City & Guilds Hairdressing Levels 1 and 2 -
Barnet College
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