Daisy Coffey
Salford,Lancashire
Summary
Sociable, active and inquisitive, focused on skill expansion and embracing new opportunities
Overview
2
2
years of professional experience
1
1
Certification
Work history
GP Receptionist/ Administrative Assistant
Mosslands Medical Practice
Irlam, Salford
01.2024 - Current
- Answering patient telephone calls and processing subsequent queries and appointment enquiries
- Undertaking patient triage which works to reduce demand on GP doctors
- Working face to face with patients via the front desk ensuring issues are resolved and needs met
- Processing acute appointments that are urgent and thus ensure no appointments go unfulfilled
- Running reports and recalls on patients that are due appointments, checkups or routine injections
- Processing online and in-person prescriptions
- Organisation and filing of physical medical forms
- Photocopying of patient forms
- Communication with outside medical bodies such as emergency services, sample labs and other practices
- Familiarity with complaints procedure and the logging process of such complaints
- Overall upholding of data protection and patient confidentiality within NHS guidelines
- Collaboratively working with colleagues to ensure patient satisfaction
- Assisting in the training of new staff members, contributing to team growth
- Updating electronic health records regularly, guaranteeing data accuracy
- Monthly responsibility of maintenance and updating of health bulletin board, raising awareness of outbreaks or current health concerns
- Payment processing and invoice creation for private medical work
- Trained in First aid and CPR for both adults and children
- Trained in children and adult safeguarding
- Trained in sexual misconduct in the workplace
- Scheduling patient appointments using Emis booking system
- Processing and inputting flu vaccines as aid to practice nurses
- Responsibility of opening the practice and subsequent security measures involved
- Working closely with GP doctors to ensure patient queries are best understood and processed
- Promoting usage of NHS via digital initiatives, poster creation and email alert creation
- Holding and running NHS app workshops for those within the community with little knowledge of NHS digital help
Hair salon assistant
Uppercutz Hair Salon
Swinton, Salford
03.2023 - 12.2023
- Greeted customers and attended to refreshment requests
- Restocked salon supplies regularly, keeping the workspace well-equipped
- Handled cash transactions accurately
- Handled telephone inquiries professionally
- Swept up hair clippings promptly after each haircut, maintaining a tidy work area
- Washed and sterilised brushes and combs after use for hygiene purposes
- Managed customer bookings, ensuring accurate and detailed appointment records were maintained
Education
GCSEs - English Language
Bridgewater School
Salford 09/2009 - 06/2022
GCSEs - English Literature
Bridgewater School
Salford 09/2009 - 06/2022
GCSEs - Religious Studies
Bridgewater School
Salford 09/2009 - 06/2022
GCSEs - Art & Design
Bridgewater School
Salford 09/2009 - 06/2022
GCSEs - Business Studies
Bridgewater School
Salford 09/2009 - 06/2022
GCSEs - Mathematics
Bridgewater School
Salford 09/2009 - 06/2022
GCSEs - History
Bridgewater School
Salford 09/2009 - 06/2022
GCSEs - Biology
Bridgewater School
Salford 09/2009 - 06/2022
NVQ Level 2 - Level 2 Business Administration
Salford City College
Salford 01/2024 - 07/2025
City & Guilds Functional Skills - Mathematics
Salford City College
Salford 01/2024 - 07/2025
Skills
- Communication skills on a client/patient basis
- Conflict and complaint resolution
- Organisation skills learnt from filing and categorisation of files and records
- Time management expanded by role in opening up of practice
- Coaching and training skills expanded via familiarising new employees and heading NHS app training
D.O.B
04/04/2006
Affiliations
- Staying active via the gym
- Reading, mainly fiction!
- Hiking, accompanied by my dogs
Certification
- First aid and CPR trained for children and adults
References
References available upon request.
Timeline
GP Receptionist/ Administrative Assistant
Mosslands Medical Practice
01.2024 - Current
Hair salon assistant
Uppercutz Hair Salon
03.2023 - 12.2023
GCSEs - English Language
Bridgewater School
09/2009 - 06/2022
GCSEs - English Literature
Bridgewater School
09/2009 - 06/2022
GCSEs - Religious Studies
Bridgewater School
09/2009 - 06/2022
GCSEs - Art & Design
Bridgewater School
09/2009 - 06/2022
GCSEs - Business Studies
Bridgewater School
09/2009 - 06/2022
GCSEs - Mathematics
Bridgewater School
09/2009 - 06/2022
GCSEs - History
Bridgewater School
09/2009 - 06/2022
GCSEs - Biology
Bridgewater School
09/2009 - 06/2022
NVQ Level 2 - Level 2 Business Administration
Salford City College
01/2024 - 07/2025
City & Guilds Functional Skills - Mathematics
Salford City College
01/2024 - 07/2025
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