Emma Sisson
Cleator Moor,Cumbria
Summary
Compassionate Support Worker with knack for building positive relationships and creating supportive environment. Skilled in managing challenging behaviours and providing emotional support, resulting in improved client well-being and increased independence. Known for fostering trust and promoting positive atmosphere.
Overview
23
23
years of professional experience
Work history
Support worker
The Whitehaven Community Trust
Whitehaven , Cumbria
2021.06 - Current
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Contributed feedback on service user progress.
- Participated in regular team meetings, enhancing quality of care provided.
- Helped achieve service user independence through guided tasks and activities.
- Actively listened to client concerns thus creating a comforting environment.
- Supported daily living skills which increased client self-sufficiency.
- Enhanced wellbeing of service user by providing emotional support.
- Used excellent communication and interpersonal skills to engage and interact with individuals.
- Built strong relationships through compassionate care and friendly rapport building.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Conducted one-to-one sessions, helping service users to achieve goals.
- Helped service users to gain ability to function independently in society.
- Assisted service users to obtain and access community resources.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Listened to clients' current struggles to signpost relevant support.
- Assessed clients and documented information for records and analysis.
- Adapted support where possible to increase service accessibility.
- Collaborated with external support providers to maintain good care continuity.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
Support worker
Keyfort
Whitehaven
2016.07 - 2021.05
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Assisted with mobility issues enabling easier movement around the home.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Assured safety measures were met to prevent falls or accidents.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Assisted in maintaining a clean environment for improved client health.
- Participated in regular team meetings, enhancing quality of care provided.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Provided companionship during outings contributing to an active social life for clients.
- Helped achieve patient independence through guided tasks and activities.
- Actively listened to client concerns thus creating a comforting environment.
- Provided transportation for medical appointments, ensuring timely arrival.
- Supported daily living skills training which increased client self-sufficiency.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Administered medication according to schedule, promoting optimal health outcomes.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Encouraged social integration by facilitating community involvement opportunities.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Administered medication with rigorous planning and recordkeeping.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Improved health outcomes by delivering consistent care in collaboration with nursing team.
- Assisted service users to obtain and access community resources.
- Collaborated with external support providers to maintain good care continuity.
Cleaner
Mitie
2018.03 - 2019.03
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Kept communal areas tidy and well-organised for optimal functionality.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Upheld privacy regulations whilst carrying out duties in sensitive/confidential areas.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Worked quickly to complete cleaning within allotted timeframes.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Safely stored cleaning solutions, equipment and chemicals.
- Reported breakages to supervisor.
- Correctly used colour-coded equipment.
- Adhered to health and safety regulations to maintain safe environment for customers.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Vacuumed carpeted areas and mopped hard floors.
- Sanitised communal touchpoints for optimum worker and visitor health and wellness.
General assistant
The Chase Hotel
Whitehaven
2003.10 - 2013.10
- Coordinated deliveries with suppliers to maintain stock levels.
- Dealt with complaints professionally leading to swift problem resolution.
- Handled cash transactions accurately, enhancing financial integrity.
- Maintained a clean, organised workspace to ensure smooth daily operations.
- Supported colleagues during peak hours to prevent customer dissatisfaction.
- Helped resolve customer queries promptly, fostering good relations with clients.
- Carried out routine inspections of premises for safety compliance.
- Facilitated clear communication between team members for better workflow synergy.
- Worked closely with team members to achieve collective goals and objectives.
- Greeted guests and clients with warmth and professionalism.
- Kept office tidy, organised and stocked with supplies.
- Displayed strong customer service and professional telephone manner while resolving enquiries.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Arranged supplies, documents and spaces for meetings.
Education
Lakes College
LillyhallDistance learning
St Benedicts high-school
Whitehaven Skills
- Resilience in difficult situations
- Empathy for clients
- Professional boundaries understanding
- Dealing with vulnerable clients
- Reliable and trustworthy
- Personal care
- Medication Administration
- Care planning
- Suicide Prevention training
- Mental health support
- Residential housekeeping
- Medical appointment management
- Daily living assistance
- Clean driving record
- Safeguarding policies
- Time keeping
- Safeguarding protocols
- Respect for diversity
- Initiative taking
- Customer Service
Additional Information
• Fire warden training
• First aid traing
Timeline
Support worker
The Whitehaven Community Trust
2021.06 - Current
Cleaner
Mitie
2018.03 - 2019.03
Support worker
Keyfort
2016.07 - 2021.05
General assistant
The Chase Hotel
2003.10 - 2013.10
Lakes College
Distance learning
St Benedicts high-school