Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Emma Ralphs

Chester,Cheshire

Summary

Marketing student with hands-on experience in event management, strong interpersonal skills and a keen interest in branding. Eager to further develop and apply my knowledge by specialising in the luxury and travel sectors.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Tesco Colleague

Tesco
Chester , Cheshire
11.2023 - Current
  • Offered friendly and efficient customer service and handled challenging situations.
  • Operated cash registers - processed cash and card transactions.
  • Requested and checked customer IDs when selling age-restricted products, such as tobacco and alcohol at the kiosk.
  • Attempted to resolved customer complaints with proactive problem-solving skills.
  • Built lasting relationships with clients through customer service interactions.
  • Promoted customer loyalty scheme at checkout with the aim to boost the return of customers.

Marketing and events manager

Wem Town Council
Wem, Shropshire
09.2023 - 11.2023
  • Created an effective campaign that increased foot traffic by 500 people for a public firework display.
  • Pitched creative ideas for promotional activities leading to increased audience engagement.
  • Optimised social media platforms, broadening the organisation’s digital presence.
  • Negotiated with caterers to provide cost-effective contracts.

Hair Salon Assistant

Strands
Malpas , Cheshire
12.2021 - 11.2023
  • Greeted customers with warmth and professionalism, checking in for salon appointments and providing drinks and magazines.
  • Administered treatments to client's hair during hair washing, including restoration, toning, detox and gloss.
  • Answered salon's phones and emails to take bookings, answer queries and manage complaints.
  • Conducted deep cleaning when required by sweeping floors and sterilising styling tools after use.
  • Demonstrated excellent retail product knowledge to effectively upsell styling tools and treatments.
  • Built positive customer relationships, providing friendly service and care throughout appointments.

Waitress/Housekeeper/Bartender

Willington Lodge - B&B and Wedding Venue
Horsemans Green, Shropshire
10.2017 - 10.2023
  • Warmly greeted guests upon arrival to create a welcoming atmosphere.
  • Served guests spirits, lagers and stouts at the bar.
  • Inspected customer identification to verify age against legal standards.
  • Cleaned rooms to the satisfaction of clients and management.
  • Set up the bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
  • Facilitated smooth running of events such as weddings.

Education

Bachelor of Arts - Marketing (with professional placement year.)

Chester University
09.2024 -

A-Levels -

The Maelor School
09.2022 - 07/2024

GCSEs -

The Maelor School
Wrexham
09.2020 - 07/2022

Skills

  • Creative and dynamic mindset
  • Confident with working under pressure
  • Excellent problem solving and communication skills
  • Experienced public speaking
  • Prominent personality which translates well to a strong leader
  • Experienced in public relations and social media marketing
  • Superb sales abilities
  • Strong organisation skills
  • Enthusiastic to learn and expand my knowledge

Affiliations

  • Passionate about travel and building friendships within my professional and personal sphere.

Languages

Welsh
Intermediate

Certification

Full UK driving license.

Timeline

Bachelor of Arts - Marketing (with professional placement year.)

Chester University
09.2024 -

Tesco Colleague

Tesco
11.2023 - Current

Marketing and events manager

Wem Town Council
09.2023 - 11.2023

A-Levels -

The Maelor School
09.2022 - 07/2024

Hair Salon Assistant

Strands
12.2021 - 11.2023

GCSEs -

The Maelor School
09.2020 - 07/2022

Waitress/Housekeeper/Bartender

Willington Lodge - B&B and Wedding Venue
10.2017 - 10.2023

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Emma Ralphs