Emma Newton
Nottingham,Nottinghamshire
Summary
Dedicated professional with expertise in case management, skilled in child-focused communication and parental engagement. Proficient in providing support to schools and families and employing an analytical, solution-focused approach to address complex challenges. Demonstrates strong priority management and co-production expertise, aiming to enhance child welfare through collaborative efforts.
Overview
1
1
Certification
5
5
years of post-secondary education
20
20
years of professional experience
Work history
Education Welfare Officer
Nottingham City Council
Nottingham , Nottinghamshire
2021.08 - Current
- Worked closely with schools, external agencies, and partners for holistic family intervention.
- Safeguarded children and young people through attendance of regular training and by attending relevant social care meetings
- Supported regular attendance through monitoring, TAF meetings, and home visits.
- Guided headteachers, senior leaders and attendance staff on current DfE legislation and policy updates and best practice
- Kept up-to-date with attendance, absence management guidance, and relevant law.
- Investigated and managed case referrals for children missing in education (CME)
- Visited, advised and assessed work of families who are electing home education
- Prepared reports for legal action and provided evidence in court.
'Have Your Say' Customer Service and Data Officer
Nottingham City Council
Nottingham, Nottingham City
2014.04 - 2021.08
- Investigated third stage complaints thoroughly to ascertain the situation and ensure the Local Authority were in keeping with their statutory and ethical duty - prior to Local Government Ombudsman involvement
- Made recommendations on above third stage complaints case to Senior Leaders
- Investigated complaints to determine facts and ensure fair outcomes.
- Provided advice and guidance to managers and senior leaders on complaint resolution and recommendations
- Liaised with stakeholders for smooth process flow and identified trends to guide recommendations for service improvement
- Liaised with services internally to facilitate efficient process flow and enhance collaboration.
- Provided advice on rights and responsibilities to complainants. Improved understanding of process and statutory responsibilities.
- Reviewed colleague and customer-facing policies to ensure compliance and improve clarity for citizens
Senior Casework Co-ordinator (Employee Relations)
Nottingham City Council
Nottingham City, Nottinghamshire
2012.08 - 2014.04
- Answered and resolved employee queries using clear communication to support culture.
- As Supervisor, distributed HR casework administration work across administrators for a large team.
- Maintained HR grievance and disciplinary records, reports, and casework data.
- Produced reports around grievance and disciplinary data and employee metrics for senior managers across the local authority
- Supervised two administrative staff, prioritising workloads to meet deadlines consistently.
- Reduced workload pressure by reallocating tasks across team members for efficiency.
- Maintained meticulous record keeping to support data protection compliance.
- Undertook a project role around the implementation of the Oracle HR, testing function and gathering colleague feedback for improvements.
Primary Co-ordinator
Nottingham City Coucil
Nottingham, Nottinghamshire
2008.09 - 2012.08
- Coordinated administrative functions for National Strategy Teaching Training Team to support strategic initiatives
- Organised and facilitated City Schools CPD events to enhance professional development opportunities
- Processed NQT paperwork to ensure compliance with national deadlines
Employment Advisor
Learning Skills Council/Nottingham City Council
Nottingham
2006.03 - 2012.04
- Coordinated with training providers to secure professional development opportunities for young people 16-24 with disabilities who were NEET
- Developed relationships with employers, resulting in increased job placements and opportunities for voluntary work shadowing
- Conducted mock interviews to enhance client confidence and preparedness
- Supported young people in developing life skills and preparing for employment or training through travel training, step-by-step guides, and work coaching
- Advocated on behalf of clients to prospective employers; facilitated successful negotiations.
- Delivered workshops on interview skills; resulted in higher client self-assuredness.
Education
BA (Hons) - Sociology 2.1
Nottingam Trent University
Nottingham 2002.09 - 2005.06
A-Levels - English Language, Sociology, Media, Critical Thinking
Deacons School
Peterborough 1998.09 - 2000.07
GCSEs - A-C grades in 9 subjects including English and maths
Deacons School
PeterboroughSkills
- Case Management
- Child development understanding
- Child-focused communication
- Parental engagement
- Pastoral support provision
- Analytical and solution focused approach
- Priority management
- Co-production expertise
Affiliations
- Running, travelling, keep fit.
Certification
Courses and Training
Signs of Safety
MARAC
Forced Marriage
Children at risk of CSE/CCE
Parenting Order Assessment and Facilitation of Training
Restorative Practice
Timeline
Education Welfare Officer
Nottingham City Council
2021.08 - Current
'Have Your Say' Customer Service and Data Officer
Nottingham City Council
2014.04 - 2021.08
Senior Casework Co-ordinator (Employee Relations)
Nottingham City Council
2012.08 - 2014.04
Primary Co-ordinator
Nottingham City Coucil
2008.09 - 2012.08
Employment Advisor
Learning Skills Council/Nottingham City Council
2006.03 - 2012.04
BA (Hons) - Sociology 2.1
Nottingam Trent University
2002.09 - 2005.06
A-Levels - English Language, Sociology, Media, Critical Thinking
Deacons School
1998.09 - 2000.07
GCSEs - A-C grades in 9 subjects including English and maths
Deacons School