Summary
Overview
Work history
Skills
References
Education
Timeline
Generic

Meghan Hall

Stoke on Trent,Staffordshire

Summary

Compassionate Education Welfare Officer, working collaboratively with schools, families and services to improve attendance and achievement within education settings. A dedicated professional with strong leadership and management skills, excellent communication abilities, and a proven capacity to work calmly under pressure and manage time effectively who is passionate about supporting young people. Proven ability to build trusting relationships with students, families, and school staff, while navigating complex situations with empathy, discretion, and professionalism. Committed to making a meaningful difference in the lives of children and young people through proactive, solution-focused support.

Overview

13
13
years of professional experience

Work history

Education Welfare Officer

VIP education
Stoke on Trent, Staffordshire
09.2024 - Current
  • Currently managing 18 schools across Stoke on Trent and Staffordshire to monitor and improve attendance.
  • Encouraged regular school attendance through close monitoring and communication with families.
  • Developed action plans, ensuring each student's well-being was prioritised whilst addressing the diverse needs of the student.
  • Coordinated multi-disciplinary teams for effective case management.
  • Provided guidance on welfare legislation and policy updates to educational staff.
  • Prepared detailed reports for school and local authorities on children's welfare situations.
  • Liaised with parents and teachers for improved student attendance.
  • Conducted home visits, supporting family engagement in the education process.
  • Assessed students' needs to provide appropriate intervention strategies.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.

Assistant Manager

Miller and Carter
Crewe
11.2018 - 09.2020
  • I was selected to move to Miller and Carter Crewe to help open the business as part of the company's expansion.
  • The roles within my job now are the same as they were at Miller and Carter Talke, but now added the responsibilities of opening a new business.
  • From this, I believe I have a great eye for detail, I am extremely structured and organised, and am always leading from the front.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Provided support to manager during audits, ensuring accurate reports.
  • Created a positive work environment, resulting in higher employee morale.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Carefully interviewed, selected, trained and supervised staff.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Reconciled cash and credit card transactions to maintain accurate records.

Assistant Manager

Miller and Carter
Talke
02.2016 - 11.2018
  • I started my role as an Assistant Manager in February 2016, this is of course still very customer service driven, but on top of the skills I had already gained, I became more involved in running the business.
  • This includes things such as: - Looking at seating plans to maximise profit.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Recognized and acknowledged outstanding staff performance to boost company morale and productivity.
  • Working to targets i.e., guest satisfaction.
  • Ensuring there was a health and safety culture within the business.
  • Making sure staff files were up to date and legal.
  • Leading a shift to ensure all guests and team are happy.
  • Running team meetings.
  • Growing social Media accounts.
  • Calculating inventory and ordered appropriate supplies.
  • Receiving deliveries and ensuring the right amount of products were delivered.

Waitress and Bar

Miller and Carter
Stoke On Trent, Staffordshire
08.2012 - 02.2016
  • My main role within the company at this time is waiting on.
  • I am responsible for making sure guests have the most memorable and enjoyable experience possible, by listening to every individual carefully and attending to every need.
  • I am lucky to be able to do all the roles in my business confidently, i.e., taking bookings over the phone, expediting the meals, greeting guests at the door etc.
  • I have stepped in to do management shifts where I had to make sure everything ran smoothly as it usually would.
  • Providing a warm welcome for customers.
  • Taking food and drink orders to the service steps that are expected.
  • Ensure timely delivery of all food & beverage items to customers.
  • Making recommendations from the menu on request.
  • Answer any guest queries helpfully & politely.
  • Maintaining a tidy and hygienic environment to minimize any risks to staff or guests.
  • Looking after guests with special needs i.e., dietary requirements, allergies, mobility etc.
  • Successfully upselling cocktails, sides and starters.

Skills

  • Educational psychology degree
  • Leadership and Management Skills
  • Trained in PREVENT
  • Trained in safeguarding
  • Excellent communication skills
  • Conducting home visits
  • Education system familiarity
  • Knowledge of Attendance monitoring systems Arbor, SIMS etc
  • Understanding child development
  • Collaboration with school staff
  • Attendance tracking
  • School attendance regulations

References

References available upon request.

Education

BSc (Hons) Psychology and Education
Keele University | September 2020 – September 2024
Graduated with 2:1


Alongside my studies, I maintained part-time employment, demonstrating strong time management and commitment. I also volunteered at The Willows Primary School, where I supported Key Stage 1 teachers in the classroom. This hands-on experience gave me valuable insight into early years education and strengthened my ability to work collaboratively with both children and staff in an educational setting.

Timeline

Education Welfare Officer

VIP education
09.2024 - Current

Assistant Manager

Miller and Carter
11.2018 - 09.2020

Assistant Manager

Miller and Carter
02.2016 - 11.2018

Waitress and Bar

Miller and Carter
08.2012 - 02.2016

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Meghan Hall