Emma Mckean
Newcastle upon Tyne,Tyne and Wear
Summary
Dedicated professional with a strong foundation in clinical psychology and extensive experience supporting vulnerable individuals, including those facing mental health challenges, addiction, and homelessness. Skilled in building trusting relationships with people from diverse backgrounds, fostering independence, and promoting wellbeing through a person-centred approach. Adept at handling challenging situations with empathy and resilience while maintaining confidentiality and professional boundaries. Demonstrates excellent communication, active listening, and problem-solving abilities, alongside a deep understanding of trauma, substance misuse, and social exclusion. Committed to delivering positive outcomes by collaborating effectively with teams and external agencies in demanding support environments.
Overview
5
5
years of professional experience
Work history
Support worker
Changing Lives
South Shields, South Tyneside
2023.08 - Current
- Supported vulnerable individuals with complex needs, including homelessness and mental health difficulties.
- Encouraged confidence-building and independence among clients.
- Communicated effectively with diverse backgrounds, ensuring non-judgmental support.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Helped achieve client independence through guided tasks and activities.
Fairground attendant
Ocean Beach Pleasure Park
South Shields, South Tyneside
2021.04 - 2023.08
- Facilitated interactions with diverse individuals daily to nurture interpersonal skills.
- Displayed a composed and professional demeanour during peak times and stressful scenarios.
- Adhered to safety protocols diligently to ensure public wellbeing.
- Adapted to varied long shifts, including evenings and weekends, demonstrating reliability and commitment.
- Collaborated effectively with team members to support seamless daily operations.
- Addressed customer issues courteously while fostering a positive atmosphere.
Education
Bachelor of Science - Psychology
Northumbria University
Newcastle upon Tyne 09/2023 - 05/2026
A-Levels - Psychology
St Wilfrids RC College
South Shields, South Tyneside 09/2021 - 05/2023
Level 2 - Health and Social care
St Wilfrids RC College
South Shields, South Tyneside 09/2019 - 05/2021
Skills
- Strong understanding of mental health, addiction, and vulnerable individuals through both professional experience and a clinical psychology background
- Excellent communication and active listening skills developed through supporting homeless individuals and working with the public
- Ability to build trusting, professional relationships with people from diverse and complex backgrounds
- Experience supporting individuals to develop independence, confidence, and daily living skills
- Calm and resilient under pressure, with experience handling challenging situations professionally and empathetically
- Strong safeguarding awareness and understanding of maintaining confidentiality and professional boundaries
- Person-centred approach focused on dignity, respect, and individual support needs
- Ability to adapt communication styles depending on the needs and circumstances of the individual
References
References available upon request.
Timeline
Support worker
Changing Lives
2023.08 - Current
Fairground attendant
Ocean Beach Pleasure Park
2021.04 - 2023.08
Bachelor of Science - Psychology
Northumbria University
09/2023 - 05/2026
A-Levels - Psychology
St Wilfrids RC College
09/2021 - 05/2023
Level 2 - Health and Social care
St Wilfrids RC College
09/2019 - 05/2021