EMMA KESEWAA
Normanton,Derbyshire
Summary
Recent Interior Architecture graduate with a strong passion for design, communication, and customer service. I bring a solid academic foundation in creative problem solving and attention to detail, complemented by hands-on retail experience as a Customer Advisor at Boots UK, where I developed effective communication, customer engagement, and efficiency in fast paced environments. Skilled at building meaningful relationships, spotting opportunities, and supporting business growth with a consultative, non pushy approach. I am eager to bring my people skills, curiosity, and creative problem solving expertise to the Business Growth Executive role at Apogee Corporation, contributing to a dynamic team while benefiting from training, coaching, career progression, and hybrid working in an innovative environment.
Overview
5
5
years of professional experience
6065
6065
years of post-secondary education
Work history
Customer Advisor
BOOTS UK
Derby
10.2023 - Current
- Delivered exceptional customer service in a busy retail setting, consistently exceeding sales targets
- Provided product advice tailored to individual customer needs, building rapport and repeat business
- Maintained high standards of visual merchandising and product presentation
- Handled transactions, returns, and stock management with accuracy and efficiency
- Developed resilience and time management working under pressure during peak trading periods
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
Front of House
HEAVENLY DESSERTS DERBY
08.2022 - 11.2022
- Maintained a clean, organised, and respectful environment
- Handled cash and credit transactions in line with company procedures
- Maintained company standards in food preparation and service
- Collaborated with team to complete daily tasks and maintain cleanliness
- Kept front of house areas tidy and presentable
Picking Packer
MARKS & SPENCER DISTRIBUTION CENTRE
08.2020 - 09.2021
- Process clothing and home product
- Complete operational documentation accurately
- Use electronic equipment to pick, pack and dispatch products
- Responsible for quality control
- Printed labels, packaged boxes, and loaded into outbound containers
Education
BA (Hons) Interior Architecture - Interior Architecture & Design
Coventry University
Coventry 09/2021 - 05.2025
Level 3 Diploma in Art & Design - Diploma in Art & Design
Joseph Wright College
Derby 09/2017 - 07.2021
GCSEs -
Merrill Academy
Derby 11/2016 - 07.2017
Skills
- Customer Engagement
- Sales Focused
- Creative Thinking
- Technical Proficiency
- Communication
- Organised & Proactive
- Team Collaboration
- Telephone Etiquette
- Inventory Supplies
- Station Preparation
- Billing and Payment Processing
Affiliations
- Reading design blogs and industry magazines
- Visiting design exhibitions and showrooms
- Travel and cultural exploration
- Photography, especially architectural and lifestyle
Languages
English
Fluent
Italian
Fluent
Ghanaian (Twi)
Intermediate
References
References available upon request.
DBS check
DBS check welcomed
Timeline
Customer Advisor
BOOTS UK
10.2023 - Current
Front of House
HEAVENLY DESSERTS DERBY
08.2022 - 11.2022
Picking Packer
MARKS & SPENCER DISTRIBUTION CENTRE
08.2020 - 09.2021
BA (Hons) Interior Architecture - Interior Architecture & Design
Coventry University
09/2021 - 05.2025
Level 3 Diploma in Art & Design - Diploma in Art & Design
Joseph Wright College
09/2017 - 07.2021
GCSEs -
Merrill Academy
11/2016 - 07.2017