David Moore
Scunthorpe,Lincolnshire
Summary
Skilled in maintaining client relationships, ensuring customer engagement, retention, and service excellence.
Committed to enhancing customer relations and achieving professional growth.
Certified PADI instructor with proven leadership qualities and a strong focus on learner engagement and learning style adaptation.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work history
Customer advisor
Car Supermarket
Hull, Yorkshire
2016.09 - Current
- Cultivated strong relationships with customers to enhance engagement and foster loyalty.
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
- Delivered personalised service to each client, fostering trust and loyalty.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Managed large volumes of incoming calls for efficient customer service operations.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Provided exceptional customer service to ensure a positive shopping experience.
Open Water Scuba Instructor
Scuba Dream
Hull, Yorkshire
2024.10 - Current
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Operated flexible schedules covering nights, weekends, and bank holidays to ensure consistent service.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
Masters - Engineering
The Open University
Hull, Kingston upon Hull 2008.09 - 2015.06
Skills
Leadership qualities
Maintaining client relationships
Communication skills
Customer engagement
Customer retention
Customer Service
Certified PADI instructor license
Instructional proficiency
Learner engagement
Learning style adaptation
Ethical conduct
Affiliations
- Scuba Diving, travel, history
References
References available upon request.
Timeline
Open Water Scuba Instructor
Scuba Dream
2024.10 - Current
Customer advisor
Car Supermarket
2016.09 - Current
Masters - Engineering
The Open University
2008.09 - 2015.06