RYAN BIRD
Whitehaven,Cumbria
Summary
As a highly skilled and results-oriented university graduate, I possess proven expertise in customer service project management and technical problem-solving. I thrive in dynamic fast-paced environments consistently delivering efficient solutions and fostering strong team collaboration. My strong foundation in digital design IT systems office suites and professional communication enables me to provide exceptional service while maintaining the highest standards of performance and professionalism.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Customer Advisor
B&Q
2023.04 - 2025.11
- Delivered excellent customer service by assisting with queries, carrying items, processing purchases, and making sure shelves were stocked. I played a key role in improving customer satisfaction through friendly, proactive engagement.
Kitchen Assistant
Summergrove Halls
2021.08 - 2023.02
- Prepared starters and desserts; assisted with washing pots and maintaining kitchen cleanliness. Demonstrated teamwork and flexibility in a fast-paced hospitality environment.
Crew Member
McDonald's
2018.03 - 2018.06
- Supported food prep, customer service, and cleanliness maintenance. Gained experience in efficient service delivery and team collaboration.
IT Work Experience Placement
Morson Projects
2017.11 - 2018.01
- Contributed to IT department tasks including logo redesign network testing and server maintenance. Developed hands-on skills in IT infrastructure and visual design.
Education
BA (Hons) - Games Design
University of Cumbria
2022.09 - 6 2025
BTEC National Diploma - Creative Media
Lakes College
2020.09 - 6 2022
BTEC Diploma - Graphic Design
Lakes College
2019.09 - 6 2020
BTEC - Information Technology
Lakes College
2017.09 - 6 2018
Level 3 Certificate - Coding Practices
CT Skills (Home Studies)
2025.01 - 2025.11
Skills
- Customer Service & Teamwork
- Time Management & Organisation
- 3D Modelling & Game Design
- Content Development & Website Design
- Hardware & Software Troubleshooting
- Critical Thinking & Adaptability
- Networking & Technical Support
- Office Productivity Tools (MS Office, etc)
- Experience with Windows 10 troubleshooting and administration
- Familiarity with ticketing tools and incident management
- Understanding of Service Level Agreements (SLAs)
- Customer engagement
- Multitasking efficiency
- Problem-solving ability
- Sales transactions
- Time management
- Food safety practices
REFERENCES
- Anne, Harision, Line Manager, recruitment@b-and-q.co.uk, B&Q
- Craig, McLeod, Head Chef, chef@summergrovehalls.co.uk, 01946 813328, Summergrove Halls
Affiliations
- Movies
- TV
- Walking
- I.T
- Gym
- Building
Timeline
Level 3 Certificate - Coding Practices
CT Skills (Home Studies)
2025.01 - 2025.11
Customer Advisor
B&Q
2023.04 - 2025.11
BA (Hons) - Games Design
University of Cumbria
2022.09 - 6 2025
Kitchen Assistant
Summergrove Halls
2021.08 - 2023.02
BTEC National Diploma - Creative Media
Lakes College
2020.09 - 6 2022
BTEC Diploma - Graphic Design
Lakes College
2019.09 - 6 2020
Crew Member
McDonald's
2018.03 - 2018.06
IT Work Experience Placement
Morson Projects
2017.11 - 2018.01
BTEC - Information Technology
Lakes College
2017.09 - 6 2018