Emma Kendall

Dental Practice owner/ dental nurse.

Myself and my husband own a dental practice on the Isle of Arran, in the practice I also help with dental nursing and practice manager.

In my roles I

• Assisted dentists by passing instruments, suctioning intraoral fluids and mixing materials for casts or impressions.
• Assisted in clinical procedures, including examinations, fillings and extractions.
• Sterilised dental tools and instruments between patients, maintaining impeccable hygiene standards.
• Greeted patients and helped with completing intake and consent forms.
• Uploaded and updated patient records on computer system, adhering to patient confidentiality policies.
• Arranged appointments using online booking system.
• Explained dental procedures and reassured patients ahead of treatment.
• Followed strict safety standards, patient protection requirements, and legal guidelines.
• Coordinated regular staff meetings and performance reviews to meet practice objectives.
• Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.
• Arranged duty and holiday rotations, liaising with staff to provide satisfactory coverage.
• Facilitated smooth practice operations, making arrangements for practice equipment maintenance to minimise malfunctions.
• Set new appointments, rescheduled appointments, and sent reminders.
• Interacted with and addressed patients complaints, finding mutually beneficial solutions.
• Coordinated timely billing for appointments and procedures, preparing and distributing statements to patients.
• Performed payroll duties and made appropriate returns to HMRC and Health Services Superannuation Scheme.
• I train the new dental nurses and witness there work for the course they are taking.

• Assisted dentists by passing instruments, suctioning intraoral fluids and mixing materials for casts or impressions.
• Assisted in clinical procedures, including examinations, fillings and extractions.
• Sterilised dental tools and instruments between patients, maintaining impeccable hygiene standards.
• Greeted patients and helped with completing intake and consent forms.
• Accounts
• Sending of dentists claims
• Ordering of staock
• Helping trainee dental nurses

• Assisted in clinical procedures, including examinations, fillings and extractions.
• Impression taking
• Childsmile - application of fluoride
• Interacted with patients compassionately and empathetically to foster positive, comfortable experiences.
• Greeted patients and helped with completing intake and consent forms.
• Reception duties - making appointments, taking calls, scanning, filing, shredding, accounts, recalls
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