Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Emma Helm

Gateshead,Newcastle upon Tyne

Summary

I enjoy interacting with people of all ages. I have been complemented on numerous occasions regarding how interact with different people. I have 2 deaf sisters (I am hearing) and understand the difficulties some people face around communication. I am patient and can adapt myself according to my audience.

I am a dedicated professional with expertise in patient care and emotional support, demonstrating exceptional skills in crisis management and team collaboration. Adept at recreational planning and problem solving, ensuring comprehensive attention to detail and effective time management. Committed to assisting with personal hygiene needs, fostering a compassionate environment that prioritises individual well-being. Skilled care provider for assisting elderly, or people with disabilities.

I have a sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. I offer enhanced care with flexible learning approach for service users. I have experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

I offer compassion, patience, and strong interpersonal skills. I'm knowledgeable about providing support, ensuring comfort, and maintaining safe environment for individuals. I feel ready to use and develop communication, empathy, and organisational skills in any person centred role. I am a compassionate individual with strong desire to support and care for others. I Demonstrate excellent communication and interpersonal skills, combined with background in customer service and teamwork. Committed to providing high-quality care and enhancing well-being of those in need.

Overview

3
3
years of professional experience

Work history

Care assistant

The Care and support group
Newcastle upon Tyne, Tyne-Wear
04.2025 - Current
  • Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
  • Adhered strictly to professional standards, regulations and policies at all times while executing duties.
  • Assisted in daily living activities for enhanced patient comfort.
  • Organised recreational activities for improved social interaction amongst residents.
  • Provided emotional support to patients, improving their mental wellbeing.
  • Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.

Sales assistant

Vanilla
Gateshead, Newcastle upon Tyne
05.2023 - 04.2025
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Monitored trends in consumer behaviour with keen attention to detail.
  • Collaborated effectively with team members to meet sales targets.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Learnt about new products quickly, providing comprehensive guidance to customers.

Education

A-Levels - Health and Social Care

Whickham School & Sports College
Gateshead
09/2020 - 06/2022

GCSEs - Foundation Maths

Whickham School and Sports College
Gateshead
09/2020 - 11/2022

GCSEs - English Language & Literature

Whickham School & Sports College
Gateshead
09/2019 - 03/2020

GCSEs - Combined Science

Whickham School & Sports College
Gateshead
09/2019 - 03/2020

Skills

  • Patient care
  • Team collaboration
  • Crisis management
  • Recreational planning
  • Emotional support
  • Problem solving
  • Attention to detail
  • Time management
  • Assisting with personal hygiene

Affiliations

  • Fashion
  • Music
  • Animals

References

References available upon request.

Timeline

Care assistant

The Care and support group
04.2025 - Current

Sales assistant

Vanilla
05.2023 - 04.2025

A-Levels - Health and Social Care

Whickham School & Sports College
09/2020 - 06/2022

GCSEs - Foundation Maths

Whickham School and Sports College
09/2020 - 11/2022

GCSEs - English Language & Literature

Whickham School & Sports College
09/2019 - 03/2020

GCSEs - Combined Science

Whickham School & Sports College
09/2019 - 03/2020
Emma Helm