Anouska Sammy
Newtown,Powys
Summary
Highly organised Administrative Professional experienced in diary management and bank reconciliation. Delivered operational efficiency through strong computer skills and a commitment to high standards of communication and teamwork. Focused on enhancing patient care while utilising organisational and problem-solving abilities in fast-paced environments.
Overview
24
24
years of professional experience
3995
3995
years of post-secondary education
1
1
Certification
Work history
Ward Clerk
Milton Keynes University Hospital
Milton Keynes, BUCKS
2016.11 - 2020.03
- Prepared ward for daily rounds, ensuring cleanliness and organisation to support patient care.
- Maintained patient records, facilitating efficient hospital operations and enhancing continuity of care.
- Handled incoming calls professionally, directing inquiries to appropriate department personnel to improve communication.
- Streamlined communication between medical staff to enhance patient care.
- Assisted in the admission and discharge process to expedite patient flow.
- Increased efficiency of ward operations with meticulous record keeping.
- Assisted nurses with non-medical tasks, facilitating better focus on patient care.
- Handled confidential documents securely, maintaining patient privacy.
- Maintained strict confidentiality, displaying courtesy and discretion when dealing with patients and relatives.
Administrator
Wealth & Tax Management Independent Financial Planners
Milton Keynes
2013.05 - 2016.03
- Provided administrative support to advisers, paraplanner and technical manager, facilitating efficient operations.
- Provided assistance to Financial Advisers through coordination of schedules and tasks
- Preparation for client meetings, creating and maintaining client records, client valuations, processing new business applications.
- Facilitated client engagement by greeting them warmly
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Maintained cleanliness and organisation of office space consistently
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
Data Analyst
Dominos Pizza Group, HQ
Milton Keynes
2012.10 - 2013.05
- Amending stores data remotely to accurately reflect the wishes of the franchisees.
- Helping to manage inventory, recipes, and coupon data ensuring that it is current and accurate.
- Assisting the Pulse team in the setup of new store builds.
- Supporting the IT Helpdesk with queries from stores.
- Inputting data to customise menu deals and other items.
- Temporary contract
Administration Clerk
Hewlett Packard Enterprise Services
Milton Keynes
2004.01 - 2012.01
- Used Microsoft Office, including Access and Excel data process systems.
- Extracted reports and data from customer files.
- Analysed the data from the customer files to create detailed reports.
- Undertook investigation of errors made in the cheque clearing process.
- Made adjusting entries to all the parties involved.
- Created correspondence to both parties advising the action taken by the bank.
- Organised workload to ensure all SLA's and SLC deadlines were met.
- Ensured that case notes for each query were recorded correctly.
- Ensured that all paperwork was copied and filed correctly.
- Disposed of confidential details using the correct procedure.
- Made outgoing and incoming calls to branch advisors.
- Explained the reasons for adjustments to customers.
- Helped to minimize excessive workload of other colleagues.
- Covered for staff shortages on other teams when required.
- Supported other staff members to improve team performance.
- Delivered excellent customer service through phone and email correspondence.
- Responded promptly to phone and email inquiries.
- Conducted thorough data entry tasks, maintaining accuracy in information management systems.
Customer Service Assistant
Clinton Cards
Milton Keynes
2001.01 - 2004.01
Mailroom Assistant
Royal Mail Depot
Bletchley
2002.12 - 2002.12
- Christmas Temp
- Organised outgoing mail for efficient delivery.
Domestic Assistant
Milton Keynes Hospital
Milton Keynes
1999.01 - 2002.01
Customer Service Assistant
WHSmith
Milton Keynes
1996.01 - 2001.01
Education
A & AS Levels - Psychology, English, Sociology
Milton Keynes College
Milton KeynesGCSE's -
Lord Grey Secondary School
Bletchley, Milton KeynesSkills
- Diary Management
- General Admin tasks
- Bank Reconciliation
- Computer skills
- Technical skills
- Communication
- Teamwork
- Problem solving
- Flexibility
- Initiative
- Telephone etiquette
- Organisation
- Filing and paperwork processing
Certification
- Computerised Accounts, Level 1 = First class pass – 2011-07
- Certificate in Manual Bookkeeping, Level 1 = First class pass – 2011-02
- Certificate in Higher Education – 2000-10
- NVQ Cleaning and Support Services – 2001-07
Interests
Reading, singing, walking, making greeting cards
Voluntary Experience
Secretary, Worked as a secretary for local church, ensuring all the records are up to date, minute taking, organising meetings, diary management and general correspondence., Organised a leadership seminar for over 50 people, including lunch (on-going)
Work Related Training
- AOM Business Simulation Training – 2008-07
- Fire Marshall Warden – 2006 - 2012
Affiliations
- Making beeswax candles and wax melts, reading, walking, singing and travelling.
References
References available upon request.
Timeline
Ward Clerk
Milton Keynes University Hospital
2016.11 - 2020.03
Administrator
Wealth & Tax Management Independent Financial Planners
2013.05 - 2016.03
Data Analyst
Dominos Pizza Group, HQ
2012.10 - 2013.05
Administration Clerk
Hewlett Packard Enterprise Services
2004.01 - 2012.01
Mailroom Assistant
Royal Mail Depot
2002.12 - 2002.12
Customer Service Assistant
Clinton Cards
2001.01 - 2004.01
Domestic Assistant
Milton Keynes Hospital
1999.01 - 2002.01
Customer Service Assistant
WHSmith
1996.01 - 2001.01
A & AS Levels - Psychology, English, Sociology
Milton Keynes College
GCSE's -
Lord Grey Secondary School