Emma Girbow

During my time working as a member of the front of house team in Little Rock I gained a lot of skills and experience:

• Delivered meals and drinks with professionalism, upholding high presentation and quality standards.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
• Ensured friendly, courteous service, contributing to positive customer satisfaction ratings.

With the Isle of Arran being an incredibly busy tourist destination I was not only able to learn how to work quick and efficiently under pressure, but I was also able to gain a sense of community but serving the local customers.

Working as a housekeeper at the Auchrannie Resort allowed be to establish my skills in time management and teamwork through the fast pace environment that the role entails, requiring me to collaborate with my fellow employee to complete restocks of supplies, deep clean rooms, help guests and maintain the cleanliness of the hotel. I acquired many more skills and positive attributes through this job such as:

• Catered to guests' requests, ensuring a personalised experience.
• Provided support during peak seasons and staff shortages.
• Ensured guest satisfaction by maintaining cleanliness and orderliness of all hotel areas.
• Conducted detailed cleaning procedures to ensure a pristine and welcoming environment.