MAURICE ANIBUEZE
LONDON,East London
Summary
Am motivated and empathic young individual with a spirited approach to life and all the challenges that come with it. Having a passion for social justice and human rights and am eager to begin a life-long desire to work in humanities and assist in creating a more valued and stable life for marginalized individuals. Born and raised in Nigeria, finishing high school in 2001 and studied Mechanical and Production Engineering at university whilst working in hospitality and customer service part-time. Currently in the UK having finished a Masters Degree in International business and data analytics at Ulster University Birmingham. Am enthusiastic when it comes to working with people and thrive in fast paced and interactive work environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Sunburn Hotel
London
06.2022 - 09.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Disinfected frequently touched between guests to minimize infection risks.
- Managed over 52 customer call per day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Calculated billings and hotel charges and provided receipts to customers, delivering proof of transaction.
- Checked room availability and calendar bookings to schedule reservations for incoming guests and provide detailed itinerary.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Provided keys, map and directions to room, restaurant and pool area to acquaint guests with hotel.
- Assisted staff with filing, scanning and copying documents during peak schedules to support administrative duties and utilize time management skills.
- Registered guest information on database to maintain accuracy and tracking information.
Front of House Staff Member
Heathrow Hotel and Tower
Lagos
04.2017 - 10.2021
- Serves guests by giving them warm greetings and directions as needed.
- Notifies staff members of arrival of visitors.
- Managed over 72 customer calls per day.
- Maintains communications and security systems.
- Provides information by responding to questions or directing visitors.
- Keeping up personnel and department directories.
- Guides visitors, follows protocols, keeps track of logbook, and issues visitor badges to maintain security.
- Uses house phone and console in accordance with manufacturer's instructions when operating communications system.
- Maintains secure and spotless welcome area by abiding by all protocols, guidelines, and restrictions.
- Helps maintain consistency throughout work teams by sharing actions, anomalies, and ongoing needs.
- Contributes to team's work by completing pertinent tasks as necessary.
- Improved customer loyalty by implementing new engagement strategies and empowering employees to keep customers satisfied
- Delivered consistently positive experiences to customers by directly handling escalated and high pressure situations.
- Completed daily shift reports in order to communicate effectively with area managers and business owners.
Sales Analyst
Etisalat Nigeria LTD
Lagos
02.2013 - 03.2017
- Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.
- Delivered key metrics for sales, credit and warranties to drive success of business.
- Monitoring and analyzing competitive activity, customer and market trends.
- Compiling, analyzing and reporting sales data.
- Monitoring and evaluating sales performance.
- Gathered, organized and analyzed data, resolved discrepancies and modeled information.
- Generated bar graphs, trend lines and pie charts to represent sales data.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Set and achieved company defined sales goals and Increased sales by 62%
Secretary's Assistant
Ministry of Environment and Urban Development
Cross River
06.2010 - 01.2013
- Kept reception area clean and neat to give visitors positive first impression.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Managed over 48 customer calls per day
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Implementing and maintaining effective filling system.
- Photocopying, binding and storing all company documents.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Offered technical support and troubleshot issues to enhance office productivity.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Master of Science - International Business With Data Analytics
ULSTER UNIVERSITY BIRMINGHAM
Birmingham, United Kingdom09.2022
Bachelor of Engineering - Mechanical And Production Engineering
ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY
Enugu State, Nigeria12.2008
High School Diploma -
Amansiodo Boys Secondary School, Oghe
Enugu State, Nigeria07.2001
Skills
- Works skillfully in high pressure situations and thrives in fast paced environments
- Effective communication techniques both verbally and through email or formal reports / paperwork
- Creative thinker and problem solver
- Decisive and takes initiative
- Approachable, friendly and charismatic
- Organized and skilled in time management
- Works well independently and as part of team
- Skilled in multitasking with proper attention to details
- Professional in use of Microsoft Excel
- Billing and Payment Processing
- Good team payer
- Ability to read, write and communicate effectively
- Attention to Detail
- Training and Development
- Guest relations management
- Bill computation
Certification
- Associate Membership of Institute of Strategic Management, Nigeria [ISMN].
- Registered Membership of Council for the Regulation of Engineering in Nigeria [COREN].
- Microsoft IBM Certificate on Analyzing data using Excel
- Nigerian National Police Check
- First AID Certificate
- Fire Safety Awareness
- Food Safety Level 2 (VTQ)
- Safeguarding in Education Level 2
Research Interest
My current research interest is in the investigation of novel methods for managing both renewable and non-renewable energy resources that abound in nature
Hobbies
Researching new ways of solving problems, listening to news, music, and sports
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Front of House Staff Member
Sunburn Hotel
06.2022 - 09.2023
Front of House Staff Member
Heathrow Hotel and Tower
04.2017 - 10.2021
Sales Analyst
Etisalat Nigeria LTD
02.2013 - 03.2017
Secretary's Assistant
Ministry of Environment and Urban Development
06.2010 - 01.2013
Master of Science - International Business With Data Analytics
ULSTER UNIVERSITY BIRMINGHAM
Bachelor of Engineering - Mechanical And Production Engineering
ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY
High School Diploma -
Amansiodo Boys Secondary School, Oghe
- Associate Membership of Institute of Strategic Management, Nigeria [ISMN].
- Registered Membership of Council for the Regulation of Engineering in Nigeria [COREN].
- Microsoft IBM Certificate on Analyzing data using Excel
- Nigerian National Police Check
- First AID Certificate
- Fire Safety Awareness
- Food Safety Level 2 (VTQ)
- Safeguarding in Education Level 2
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