EMILY MWILA MESA
Saffron Walden,Essex
Summary
Detail-oriented professional with a strong foundation in data cleaning, validation, and visualisation. Skilled in developing insightful dashboards and reports using SQL and R programming, alongside advanced spreadsheet modelling. Strong problem-solving abilities and exceptional attention to detail ensure accurate data management and effective communication of findings. Collaborative team player focused on leveraging data insights to drive strategic decision-making.
Overview
13
13
years of professional experience
Work history
Support Worker
Comfort Care Service UK
Uxbridge, Hillingdon
2020.10 - 2024.04
- Maintained accurate daily care records and health observations to ensure client needs were met and care decisions were informed.
- Monitored activity levels and medication administration to track client well-being and identify any necessary adjustments in care.
- Produced structured written updates for care managers and medical teams to facilitate effective communication and enhance client care.
- Flagged patterns and concerns from recorded metrics to support care decisions.
- Completed client data entries to match full compliance and regulatory standards.
- Collected, organised, and updated client details and incident reports over time.
- Followed data protection and confidentiality procedures for sensitive client information.
- Worked with a team to review records and share information securely.
Food Services Assistant
Sainsbury's
Reading, Berkshire
2017.08 - 2019.07
- Maintained daily stock, sales, and wastage records to ensure accurate inventory management.
- Analysed daily figures to identify trends, contributing to waste reduction efforts.
- Processed and organised product and customer data, ensuring data integrity for operational efficiency.
Waitress / Barista
Just Ask Recruitment Agency
Reading, Berkshire
2016.11 - 2017.09
- Analysed service flow and customer feedback to recommend targeted adjustments for improved efficiency.
- Managed time and resources to ensure consistent service delivery and accurate information sharing.
- Recorded and processed service and sales data to support operational insights across events and locations.
Waitress / Barista
Blue Arrow
Reading, Berkshire
2014.07 - 2015.09
- Monitored order, stock, and service-time logs to identify workflow patterns, enhancing daily operations.
- Compiled operational reports each shift to provide supervisors with clear, structured updates.
- Adjusted to new systems and changing requirements while ensuring data accuracy and reliability.
Retail Operative
Primark
Reading, Berkshire
2011.10 - 2013.09
- Processed high volumes of transactions accurately, ensuring smooth point-of-sale operations.
- Analysed customer queries and trends, contributing to enhanced service delivery.
- Recorded stock levels and pricing, addressing discrepancies to maintain accurate inventory records.
- Produced clear, organised information for daily operations and decision-making.
Education
Google Data Analytics Professional Certificate - Data Analytics
Coursera (Google)
OnlineGCE O Level (GCSE equivalent) -
David Kaunda National Technical High School
Lusaka, ZambiaCertificate of Higher Education - Quantity Surveying
Birmingham City University
Birmingham, West MidlandsBTEC Level 3 Subsidiary Diploma - Construction and the Built Environment (QCF)
Reading College
Reading, BerkshireA Levels - Data Analytics
Reading College
Reading, BerkshireSkills
- Record maintenance and logging
- Data organisation and summarisation
- Attention to detail and accuracy
- Problem-solving and trend analysis
- Clear communication of findings
- Time management and prioritisation
- Teamwork and collaboration
- Data cleaning and validation
- Spreadsheet modelling and reporting
- Data visualisation and dashboard creation
- Basic SQL and R programming
- Data and technical skills
REFERENCES
Available upon request
Timeline
Support Worker
Comfort Care Service UK
2020.10 - 2024.04
Food Services Assistant
Sainsbury's
2017.08 - 2019.07
Waitress / Barista
Just Ask Recruitment Agency
2016.11 - 2017.09
Waitress / Barista
Blue Arrow
2014.07 - 2015.09
Retail Operative
Primark
2011.10 - 2013.09
Google Data Analytics Professional Certificate - Data Analytics
Coursera (Google)
GCE O Level (GCSE equivalent) -
David Kaunda National Technical High School
Certificate of Higher Education - Quantity Surveying
Birmingham City University
BTEC Level 3 Subsidiary Diploma - Construction and the Built Environment (QCF)
Reading College
A Levels - Data Analytics
Reading College