Paul Nash
Derry,United Kingdom
Summary
Dedicated professional with extensive expertise in client care and support, specialising in disability awareness and autism spectrum disorder support. Demonstrates exceptional skills in risk assessment application, infection control knowledge, and safeguarding protocols. Proven ability to manage interpersonal relationships and maintain professional boundaries while providing personal care assistance and palliative care understanding. Adept at crisis intervention strategies, health and safety compliance, and documentation expertise. Committed to enhancing client well-being through effective communication skills, resourcefulness, and initiative taking.
Compassionate Support Worker with knack for building positive relationships and creating supportive environment. Skilled in managing challenging behaviours and providing emotional support, resulting in improved client well-being and increased independence. Known for fostering trust and promoting positive atmosphere.
Offering strong interpersonal and communication skills with compassionate approach to supporting individuals. Knowledgeable about active listening, problem-solving, and providing emotional support. Ready to use and develop empathy, patience, and teamwork in Support Worker role.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Motivated Supprt Worker with 2.8 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
42
42
years of professional experience
9
9
years of post-secondary education
Work history
Support worker
Praxis Care
Derry, Derry
2023.12 - Current
- Supported daily living skills training which increased client self-sufficiency.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Helped achieve patient independence through guided tasks and activities.
- Assisted with mobility issues enabling easier movement around the home.
- Participated in regular team meetings, enhancing quality of care provided.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Prepared nutritious meals that met special dietary needs of clients.
- Provided companionship during outings contributing to an active social life for clients.
- Assisted in maintaining a clean environment for improved client health.
- Administered medication according to schedule, promoting optimal health outcomes.
- Assured safety measures were met to prevent falls or accidents.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Administered medication with rigorous planning and recordkeeping.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
- Assessed clients and documented information for records and analysis.
- Adapted support where possible to increase service accessibility.
Library and information assistant
University of Ulster, Magee Campus, Northland Road
Derry
2004.02 - 2023.12
- Conducted user surveys for improved service delivery.
- Implemented library policies to foster respect for public property.
- Collaborated on inter-library loan processes, ensuring timely material exchange.
- Provided reader advisory services to satisfy patron needs effectively.
- Enhanced library accessibility by organising materials and resources.
- Delivered information resources with efficient retrieval systems.
- Mentored junior staff members to enhance professional growth.
- Fostered a positive learning environment with effective customer service.
- Curated educational displays, promoting reading culture among patrons.
- Maintained clean and orderly shelves, improving user experience.
- Utilised classification software, ensuring proper categorisation of materials.
- Sorted returned books, enhancing shelf organisation.
- Updated digital catalogues for easy access to materials.
- Assisted in the management of library databases to ensure accurate records.
- Managed book repairs and restorations, prolonging lifespan of materials.
- Sorted and arranged books by category in shelves.
- Helped customers to successfully use library computers and equipment.
- Checked in and out books and scanned library cards.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Inspected book conditions to identify damaged items.
- Assisted customers in locating specific books to address needs.
- Conducted regular inventory checks to reconcile catalogued items and identify missing materials.
- Facilitated library events and workshops, fostering community engagement and learning.
- Processed new library acquisitions
- Sourced new books and equipment for library with thorough research.
- Conducted library orientations to familiarise new patrons with available services.
- Assisted in maintaining digital archives and databases.
- Reported disruptions and disturbances to promote peace and order in library.
- Collaborated with school and community groups to promote library programs and services.
- Liaised with educators to support curriculum-related resource needs for students.
- Placed books on proper shelves following classification system when returning to circulation.
- Greeted patrons warmly and assisted by locating books and signposting services.
- Supported librarians by assisting with materials check-in and check-out process.
- Sorted and replenished books to boost borrowing opportunities.
- Maintained library collection of periodicals, updating display copies with new issues and storing or disposing of old issues.
- Input information about new books and resources to library database.
- Helped users process special requests and set up or change accounts.
- Processed inter library loans for guests seeking particular materials.
- Collected and processed fines on overdue library materials.
- Retrieved information about library materials and research topics using card catalogues and reference systems.
- Responded to phone, email and social media enquiries within target timeframes.
- Created accurate catalogue by conducting stock takes and audits of library resources.
- Fielded questions from patrons about library policies, procedures and services.
- Adjusted customer accounts with new balances from un-returned books and paid fees.
- Answered multi-line telephone systems to respond to questions, collect messages, and direct callers.
Library assistant
Western Education @ Library Board, Omagh Co Tyrone
Derry, Derry
1994.09 - 2004.02
- Ensured a clean and quiet environment, enhancing user experience.
- Managed library resources for optimal utilisation.
- Liaised with librarians to improve library services regularly.
- Catalogued new books in the system to facilitate easy access.
- Organised special events and workshops, increasing community engagement.
- Led user education programs about library facilities and services to increase awareness.
- Conducted story-time sessions for children to promote reading habits.
- Assisted patrons with information retrieval tasks.
- Checked out books for patrons swiftly and accurately.
- Answered queries from users efficiently, providing useful information.
- Helped users navigate the online catalogue effectively, aiding their search efforts.
- Updated borrower records meticulously to avoid any discrepancies.
- Processed new membership applications quickly for customer satisfaction.
- Handled book repairs carefully whilst maintaining their integrity.
- Performed regular inventory checks; ensured accurate tracking of materials.
- Hosted author meet-and-greet events successfully; enhanced community relations.
- Coordinated inter-library loans smoothly, expanding resource availability for patrons.
- Sorted and arranged books by category in shelves.
- Helped customers to successfully use library computers and equipment.
- Assisted customers in locating specific books to address needs.
- Checked in and out books and scanned library cards.
- Inspected book conditions to identify damaged items.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Conducted regular inventory checks to reconcile catalogued items and identify missing materials.
- Conducted library orientations to familiarise new patrons with available services.
- Facilitated library events and workshops, fostering community engagement and learning.
- Processed new library acquisitions
- Reported disruptions and disturbances to promote peace and order in library.
- Assisted in maintaining digital archives and databases.
- Collaborated with school and community groups to promote library programs and services.
- Educated customers about available library and community services.
- Supported librarians by assisting with materials check-in and check-out process.
- Greeted patrons warmly and assisted by locating books and signposting services.
- Placed books on proper shelves following classification system when returning to circulation.
- Sorted and replenished books to boost borrowing opportunities.
- Collected and processed fines on overdue library materials.
- Answered multi-line telephone systems to respond to questions, collect messages, and direct callers.
- Fielded questions from patrons about library policies, procedures and services.
- Organised book clubs and community events with strong planning skills.
- Arranged campaigns and programmes for children, encouraging wider reading and literacy.
Substitue Teacher
Western Education @ Library Board , Omagh
Derry, Co Tyrone
1993.09 - 1994.06
- Provided clear instructions to students, facilitating better understanding of topics.
- Achieved effective classroom management with strong disciplinary skills.
- Ensured consistent learning environment by adhering to school's curriculum and behavioural guidelines.
- Fostered positive student-teacher relationships to encourage student participation.
- Delivered lesson content clearly, enhancing students' comprehension of subjects.
- Adapted teaching methods for students' individual learning needs.
- Navigated challenging behaviour from students calmly and effectively.
- Prepared teaching materials ahead of time for smooth-running lessons.
- Demonstrated professionalism whilst interacting with students, staff and parents alike.
- Managed a tidy classroom environment, promoting a focused learning atmosphere.
- Maintained accurate records of attendance and grades, aiding in efficient administration tasks.
- Covered other teachers' classes during their absences, ensuring continuity in education delivery.
English as a foreign language teacher
Various English schools
Larissa, Greece, Thessaly Greece
1992.09 - 1993.08
- Encouraged students' active participation in class discussions, fostering a dynamic learning environment.
- Developed students' language skills through interactive lessons.
- Formulated engaging lesson plans to promote language acquisition.
- Designed immersive English-language activities resulting in more effective learning experiences for the students.
- Tailored lessons to meet individual learning needs, ensuring progress.
- Enhanced cultural understanding by incorporating international materials in curriculum.
- Utilised technology in classroom effectively, making classes more interesting.
- Provided constructive feedback on oral and written work, improving student performance.
- Conducted placement testing to accurately assess student skill levels and learning needs.
- Prepared for British Council inspections by planning and reviewing course content in line with requirements.
- Set and marked written and spoken language exams.
- Supported students in achieving personalised linguistic goals within desired timeframes.
Storeman
Glendermot Enterprises
Derry, Derry
1988.03 - 1988.08
- Reduced product damage with careful handling and storage techniques.
- Picked and packed orders, resulting in prompt dispatches.
- Ensured accurate stock control by conducting regular inventory checks.
- Maintained a clean warehouse by adhering to strict cleanliness standards.
- Organised stock in an efficient manner, enhancing ease of access.
- Managed deliveries, ensuring timely receipt of goods.
- Ensure incoming stock was safely unloaded using forklift and stored at time of arrival to prevent delays to shipments.
- Loaded and unloaded transport vehicles within [Number] minutes to maintain workflow efficiency.
- Stored items securely to minimise risk of loss and damage.
- Filed accurate paperwork for up-to-date records.
- Transported stock safely and securely using forklift trucks.
- Prepared stock in pallets and containers for prompt despatch.
Labourer
Various employers
London, Essex
1986.09 - 1988.07
- Loaded and unloaded building materials, aiding in maintaining orderly workspace.
- Complied strictly with health and safety regulations promoting a safer work environment.
- Implemented correct use of personal protective equipment at all times.
- Worked efficiently under pressure resulting in consistent productivity despite tight schedules.
- Improved site cleanliness by regularly removing debris and waste materials.
- Showed punctuality and reliability, never missed a day of work.
- Mixed construction materials such as cement or plaster for various tasks.
- Aided skilled workers, contributing to timely project completion.
- Assisted with heavy lifting to ensure safe and efficient operations on site.
- Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.
- Performed strenuous physical activities such as heavy lifting in adverse conditions.
- Communicated well with team across multiple locations.
- Transported goods and materials safely and securely to prevent damage and loss.
Labourer
Mcgurk @ Moore Derry
Derry, Derry
1986.06 - 1986.09
- Performed daily equipment checks ensuring machinery was always in good condition.
- Complied strictly with health and safety regulations promoting a safer work environment.
- Showed punctuality and reliability, never missed a day of work.
- Carried out minor repairs when necessary, reducing downtime due to equipment malfunctions.
- Aided skilled workers, contributing to timely project completion.
Trainee Quantity Surveyor
Raymond Nash
Derry, Derry
1984.10 - 1986.05
- Prepared tender documents to ensure accurate bids.
- Generated savings by implementing best practices in cost control techniques.
- Measured building sites, verified surveying data accuracy.
- Prepared detailed cost estimates for construction projects.
- Maintained accurate and up-to-date records of project-related documentation.
- Coordinated with subcontractors to obtain quotes for specialised services.
- Complied to all main contract and subcontract processes.
- Managed client relationships and requirements at contractual level.
Education
Bachelor of Arts - Politics @ Russian Studeis
University College Swansea
Wales 1989.06 - 1992.07
A levels, Politics C, History B, Philosophy E - Arts
St Josephs Secondary School, Westway, dERRY
Derry 1988.09 - 1989.08
O, levels, History B, English Lit B, Lang C - Arts
St Josephs Secondary School, Westway Derry
Derry 1979.06 - 1984.06
Skills
- Self-Management
- Risk assessment application
- Reliable and trustworthy
- Empathy for clients
- Client assessment capabilities
- Infection control knowledge
- Advanced driving licence
- Resilience in difficult situations
- Nutrition planning competency
- Professional boundaries understanding
- Dealing with vulnerable clients
- Personal care assistance
- Personal care
- Activities of Daily Living
- Medication Administration
- Care management
- Meal preparation
- Finance management
- Disability awareness
- Autism Spectrum Disorder support
- Residential housekeeping
- Activities planning
- Interpersonal relationships
- Development support
- Accommodation-based support
- Learning disabilities support
- Client behaviour management
- Support group management
- Medical appointment management
- Daily living assistance
- Crisis intervention strategies
- Health and Safety regulations
- Clean driving record
- Disability support
- Health and safety procedures
- Assertiveness
- Documentation expertise
- Employment and education facilitation
- Grooming and personal care
- Record-keeping
- Safeguarding policies
- Asperger's support
- Housekeeping management
- Ethical judgement
- Interpersonal savvy
- Professional boundaries maintenance
- Resilience under pressure
- Time efficiency
- Record keeping accuracy
- Safeguarding protocols
- Initiative taking
- Legislation knowledge
- Health and Safety Compliance
- Customer Service
- Communication skills
- Interpersonal communication
- Public speaking
- Resourcefulness
Affiliations
- Competitor in Martial arts till injury caused cessation, still maintain an active interest in physical training.
- Love reading, anything to do with history primarily
Timeline
Support worker
Praxis Care
2023.12 - Current
Library and information assistant
University of Ulster, Magee Campus, Northland Road
2004.02 - 2023.12
Library assistant
Western Education @ Library Board, Omagh Co Tyrone
1994.09 - 2004.02
Substitue Teacher
Western Education @ Library Board , Omagh
1993.09 - 1994.06
English as a foreign language teacher
Various English schools
1992.09 - 1993.08
Bachelor of Arts - Politics @ Russian Studeis
University College Swansea
1989.06 - 1992.07
A levels, Politics C, History B, Philosophy E - Arts
St Josephs Secondary School, Westway, dERRY
1988.09 - 1989.08
Storeman
Glendermot Enterprises
1988.03 - 1988.08
Labourer
Various employers
1986.09 - 1988.07
Labourer
Mcgurk @ Moore Derry
1986.06 - 1986.09
Trainee Quantity Surveyor
Raymond Nash
1984.10 - 1986.05
O, levels, History B, English Lit B, Lang C - Arts
St Josephs Secondary School, Westway Derry
1979.06 - 1984.06