Emily Grace Airton

• Conducted thorough DBS (disclosure and barring service) checks and full vetting procedures ensuring strict adherence to high safeguarding standards.
• Communicated efficiently with both UK based and overseas candidates via phone, email and face to face providing guidance on compliance and vetting requirements.
• Liaised with Schools regarding candidate bookings, maintaining strong professional relationships and ensuring staffing needs were met promptly and appropriately.
• Managed and responded to a high volume of emails and telephone enquiries in a timely and professional manner.
• Undertook extensive safeguarding training personally before ensuring all candidates completed and held up to date safeguarding certifications in line with statutory requirements.
• Maintained detailed and accurate records in compliance with GDPR and safeguarding legislation.
• Attended regular safeguarding training sessions to stay updated on current processes and best practices.
• Worked efficiently from home and remotely, maintaining high standards of communication, compliance and organisation.
• Delivered engaging presentations to audiences at Job Centres, Job Fairs, Universities and Colleges to promote Agency sign-ups - receiving excellent feedback and sourcing high volumes of candidates.
• Worked closely with team members to ensure smooth processes, high compliance standards and excellent candidate experience (please check Vision for Education Cornwall Google reviews)
• Demonstrated and pro-active and compassionate approach to diversity and inclusion, ensuring all candidates felt valued and supported during the application and onboarding stages.

• Handled scheduling and organisation of each of the Surf Instructors day, in-line with customers bookings.
• Evaluated and scheduled future booking system for efficient bookings around tides, busier periods and instructor availability.
• Answering customer inquiries on Enquiry bot, phone, whatsapp & email.
• Remained calm in stressful and busy situations, resolving conflicts and solving issues with ease.
• Maintained high standards of cleanliness and general upkeep of Surf School Office, Hire & changing rooms for positive impression of company.
• Answered incoming calls politely and courteously, booking customers for surf courses and days.
• Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues.
• Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
• Promoted a welcoming environment while managing receptionist area and fielding requests for information.

• Consulted with clients to understand and meet individual needs.
• Upsold aftercare products to improve salon profits. Received Spa Incentive winner.
• Kept client records regularly updated with detailed information on previous treatments.
• Booked and managed customer appointments using Premier & Hotel Perfect system.
• Maintained impeccable levels of cleanliness in spa reception area for continued positive first impressions.
• Oversaw fast-paced front desk operations at busy spa facility with as many as 150 daily guests.
• Resolved client issues and complaints calmly and effectively, continually seeking positive outcomes.
• Managed guests' queries and reservations in person, online and by telephone.
• Enhanced guest experience by guiding new and returning clients through spa procedures prior to treatments.

• Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
• Professionally handled multiple incoming calls.
• Checked and re-stocked server and front counter areas, managing supplies and ensuring tidy Front of House areas.
• Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
• Managed restaurant reservations, skilfully maximising guest capacity whilst preventing overbooking.
• Monitored dining area staff to evaluate server loads and calculate accurate waiting times.
• Advised customers on restaurant dishes and special offers.
• Ensured front-of-house cleanliness through constant monitoring and cleaning to promote positive first impressions.
• Accurately processed credit card, cash and gift certificate payments from customers.

• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request at Wine Tasting & Food Events.
• Event Planning for wine tasting evenings
• Restocking and display of wines and deli items
• Dealing face to face with customers and engaging in discerning conversations to aid their purchases.
• Attending outdoor Events - meeting and greeting customers, serving wines and making sure the evening runs smoothly.

RESPONSIBILITIES

Brand

• Photograph products from brand collections for use on websites and social channels.
• Re-size photographic assets as required for publishing, and organise re-touching if required.
• Plan and coordinate location-based campaign shoots with models, photographers, stylists.
• Keep sales and marketing assets up to date and organised for use by the sales team.
• Work with Managing Director and wider team to create and execute the marketing calendar for each brand in line with key selling dates and retail / cultural events.
• Coordinating marketing events and sales activations through the year.

Social Media

• Plan, source and publish engaging visual and written social content for each brand.
• Help to source and coordinate partnerships with key brand ambassadors and influencers.
• Engage with customers to resolve customer service and create positive PR opportunities.
• Champion and grow each brand’s following across all our social media channels.
• Create monthly reports detailing key metrics including engagement rates and follower growth.
• Administer paid social media campaigns and monitor performance and return on spend.
• Cultivate our online communities, with authentic and relevant content that connects and engages.
• Liaise with Project Assistant and other staff to drive sales on eCommerce channels.
• Assist Project Assistant with launching of new eCommerce projects throughout 2020-21.
• Assist in administration of Shopify websites and marketplace platforms as required.
• Assist with customer service enquiries via email or phone.
• Assist with content updates as required. Administer partners’ and stockists’ websites using CMS, and publish fresh content.

Wholesale

• Support the team generally with all wholesale activities.
• Maintain Online Showroom software with new products / collections for retailers to access.
• Coordinate sales showrooms and all partner retail / activation events.
• Production and circulation of email campaigns to retailers.
• Collate digital assets, samples and sales tools and provide access as required.
• Assist with production and circulation of press materials.
• Follow up with retail buyers to provide buying sheets, order recommendations and other information and assets as requested.

• Developed social media and Store campaigns to maximise sales of newly released garments and accessories.
• Worked closely with clients and Proprietors to design effective promotions to meet customer needs and exceed sales goals.
• Carried out day-day-day management duties accurately and efficiently.
• Grew client base through continued levels of outstanding service, event planning and promotion through social media.
• Organisation, planning and styling of photoshoots for E-Com.
• Produced and promoted video content showing styling options for different looks.

• Responsible for creative design for prominent Celebrity for Red Carpet Events and Award Ceremonies.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Researched and updated all required materials needed for firm and partners.
• Pro-actively keeps ahead with current fashion trends
• Wardrobe Workouts, De-clutter and recycle
• Able to choose and cut fabric with experience in basic seamstress and alterations.
• Colour Co-ordination Specialist
• Styling know how to flatter, enhance and build confidence with client by identifying figure shapes and body types.
• Minimalist Wardrobe Styling
• Keen eye for current looks
• Personalising looks using Accessories
• Experience with Clients
• Studio & Photoshoot experience

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Cultivated positive guest relations by managing information and orchestrating speedy seatings.
• Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Assisted managers with quickly resolving service- and food-related issues.
• Collaborated with kitchen to inform customers of wait times and answer questions about food.
• Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.

• Provided friendly and courteous service to all guests.
• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Answered questions about menu selections and made recommendations when requested.
• Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
• Resolved complaints from guests by listening to issues and notifying restaurant manager.
• Checked on guests to ensure satisfaction with each food course and beverages.
• Calculated charges, issued bills and collected payments.
• Stocked newly delivered inventory in storage, kitchen and food prep stations.

• Sole management of all Social Media Channels ie. Instagram, Facebook, YouTube, Twitter, Google Analytics, Pintrest for entire Company.
• Advanced scheduling of all Social Media content using Hootsuite & Planoly.
• Open and reply to all email enquries on a daily basis.
• Creator of all Social Media Campaigns, Events, Interveiws and Lives.
• Experience in Blog & Website Content.
• In-House Model for Fashion Lookbooks & Photoshoots.
• Confident with IGTV, Video and YouTube.
• Experienced with sponsored posts
• Liase with Brand Reps and Companies for collabrations and generation of business.
• Responsible for POS to multiple stores within the company.
• Telephone operating skills and dealing with queries.
• Research of Fashion & Marketing trends.
• Representation of Company by personally attending Charity and Sponsor Events. 

• Assisting with purchasing and selecting merchandise for the shop for Roxy clothing/ wetsuits and Amuse Society clothing.
• Opening and locking up procedures and assisting with cashing up.
• Recommending merchandise to customers based on their needs and preferences.
• Merchandising clothing stands, mannequinns and surf equipment.
• Admin for Surfing Life's Social Media.
• Producing posts about the shop, clothing and surf equipment for Instagram and Facebook.
• Completion of cleaning, stocking and organising tasks in assigned Sales area.
• Maintained knowledge of currrent sales and promotions, polices regarding payment and exchanges, and security practices.
• Respond to customer questions and requests in a prompt and efficent manner.
• Greet customers in a timely fashion while quickly determining their needs.
• Attend all sales training for Oakley Sunglasses. 

Trainee Admin 

• Answering phone calls
• Telesales 
• Working with Sage accounts 
• Petty cash 
• Emails and filing
• Paying suppliers 
• Balancing bank account 

Work Experience/ Ex sponsorship.

• Greeting customers 
• Producing social media posts on Instagram for Watershed branded clothing and surfboards. 
• Merchandising clothing and surf equipment.
• Recommending merchandise to customers based on their needs and preferences. 
• Working behind the till to serve customers. 
• Involvement in content creation through modelling at photoshoots. 

• Assisting Surf Coaches on lessons.
• Recommending surfboards to customers based on their ability.
• Assisting customers on sizing requirements for their wetsuits.
• Involvement in surf lessons during the warm up and also in the water by helping customers catch waves. 
• Dealing with booking enquiries. 
• Keeping the surf school clean and tidy throughout the day, involving locking up surfboards and wetsuits.