Emily Ward
Biddulph,Staffordshire
Summary
Experienced in food and beverage service with focus on customer satisfaction and efficient operations. Skilled at creating memorable dining experiences through attentive service and strong communication. Capable of handling high-pressure environments and multitasking to ensure seamless service.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Food and beverage server
Little Moreton Hall
Congleton, Cheshire East
03.2023 - Current
- Presented menus, answered questions and made suggestions regarding food and drinks to enhance sales.
- Adhered to health and safety regulations, maintaining a safe environment.
- Managed large parties effectively for smooth operation.
- Collaborated with kitchen staff for timely food preparation and delivery.
- Reduced guest risks by understanding and clearly communicating allergies and intolerances.
Waitress
The Castle Inn
Congleton, Cheshire East
01.2024 - 07.2024
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Education
A-Levels - English Literature, Sociology, Criminology
Stoke-on-Trent Sixth-form College
Stoke-on-Trent 09.2023 - 06.2025
Skills
- Alcohol laws knowledge
- Familiarity with allergen guide
- Patience and composure
- Opening and closing procedures
- Upselling
- Point of sale system operation
- Upbeat, outgoing and positive
- Allergen advice
Timeline
Waitress
The Castle Inn
01.2024 - 07.2024
A-Levels - English Literature, Sociology, Criminology
Stoke-on-Trent Sixth-form College
09.2023 - 06.2025
Food and beverage server
Little Moreton Hall
03.2023 - Current
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