MORGAN JOHNSTON
United Kingdom
Summary
After 8 years in the industry I would class myself as a hospitality professional with expertise in Hotel Operations, overseeing staff, and ensuring guest satisfaction. Adept at coordinating front desk activities, maintaining budget control, and implementing service improvements to enhance overall guest experience. Recognised for problem solving skills, ability to lead teams, and commitment to maintaining high standards of quality and efficiency. I have a keen eye for maintaining standards, health and safety compliance and revenue forecasting. I maximise profits while adhering to company standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food & Beverage Manager
Bespoke Hotels
Torquay, Devon
02.2026 - Current
- Oversee daily operations in the restaurant, maintaining high-quality customer service.
- Run operations successfully according to industry best practices and owner standards.
- Educate staff members on procedural and menu changes.
- Implement health and safety protocols, conducting regular inspections to comply with legislation.
- Observe staff performance and provide feedback to facilitate achievement of team and individual goals.
- Manage food and beverage inventory by counting stock counts daily and ordering low-stock supplies when required.
- Assist in menu development, focusing on sustainability and local sourcing to appeal to conscious consumers.
- Optimise stock levels for expected demand and minimised losses with proper rotation procedures.
- Interviewe and hire skilled personnel to fill F&B positions.
- Write and submit daily and monthly reports to keep operations manager and directors fully informed of all issues.
- Analyse sales data to identify popular items and adjust menu offerings to increase profitability.
Operations Manager
The Elite Venue Selection
Basingstoke
10.2024 - 07.2025
- Oversaw daily operations of the hotel, ensuring smooth and efficient service delivery across all departments.
- Took responsibility for all aspects of compliance, maintaining up-to-date standards in health and safety, fire safety, licensing regulations, and mandatory training.
- Managed and processed weekly staff wages accurately, ensuring timely payroll, while monitoring labour efficiency.
- Forecasted weekly revenue and wage percentage, using occupancy and revenue projections to manage rotas and control staffing levels to ensure profit.
- Successfully reduced wage percentage against revenue by aligning staffing to forecasted business levels, positively impacting profitability.
- Acted as the primary point of contact for guests and staff during shifts, resolving issues quickly and professionally to maintain service quality.
- Supported departmental managers with training and development initiatives to ensure consistent standards, and operational excellence.
- Conducted regular audits and risk assessments to maintain full regulatory compliance, and to prepare the hotel for inspections.
- Managed the F&B department from March to July 2025; in the absence of a manager, I took on all the duties of an F&B manager. During this time, I boosted the Liquor GP from 56% to 79%, while retaining the required surplus.
- Monitored staff performance and developed improvement plans.
- Maintained strict security standards to protect guests, staff and property.
- Generated reports and attended management meetings and briefs to discuss business needs, track goal fulfilment and make administrative decisions.
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages and maintain product availability.
- Planned and oversaw special events at hotel.
- Kept hotel in compliance with liquor laws, health standards and safety requirements.
Food & Beverage Manager
The Elite Venue Selection
Basingstoke
03.2025 - 06.2025
- Stood in as a tempory F&B Manager
- Oversaw daily operations in the restaurant, maintaining high-quality customer service.
- Educated staff members on procedural and menu changes.
- Implemented health and safety protocols, conducting regular inspections to comply with legislation.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Managed food and beverage inventory by counting stock counts daily and ordering low-stock supplies when required.
- Conducted regular inspections on kitchen equipment, machines and tools to confirm hygiene levels, safety and efficiency.
- Conducted performance reviews for staff, setting objectives and addressing areas for improvement.
- Scheduled employees to keep shifts well-staffed.
- Assisted in menu development, focusing on sustainability and local sourcing to appeal to conscious consumers.
- Negotiated with suppliers to secure cost-effective deals, reducing expenses without compromising quality.
- Implemented policy and procedure to standardise all bar and food service operations.
- Analysed sales data to identify popular items and adjusted menu offerings to increase profitability.
- Counselled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Interviewed and hired skilled personnel to fill restaurant positions.
- Prepared detailed monthly reports on F and B performance, offering insights for strategic planning.
- Orchestrated event planning and catering services for private functions, tailoring menus to client needs.
- Delivered profit margin targets through monitoring and evaluation of consumables pricing.
- Led a team of 16 staff, providing training and development to enhance service standards.
Receptionist
The Elite Venue Selection
Basingstoke
12.2023 - 10.2024
- Facilitated guest check-in and check-out processes, ensuring professionalism and quality service.
- Managed guest bookings and inquiries efficiently, showcasing strong verbal and written communication skills.
- Resolved customer issues promptly, escalating to management when necessary while maintaining composure.
- Calculated billing and hotel charges accurately, providing detailed receipts with attention to detail.
- Upsold dining, bar, and spa services by leveraging previous sales experience.
- Collaborated with housekeeping and maintenance teams to address guest needs effectively.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
- Compiled daily reports on reception activities, highlighting key occurrences and visitor numbers for management review.
- Trained new reception staff, sharing best practices and company policies to maintain service standards.
- Monitored office supplies inventory, placing orders before stock depletion to avoid disruptions.
- Managed appointment scheduling for senior management, optimising their calendars for productivity and engagement.
- Updated visitor logs and security badges accurately, adhering to security protocols to ensure safety.
- Managed telephone enquiries, efficiently handling reservations, cancellations, and modifications to bookings.
- Addressed and resolved guest complaints with professionalism, restoring satisfaction and maintaining hotel reputation.
- Facilitated smooth and concise check ins, assigning rooms, issuing keys and providing information.
- Listened to and actioned guest feedback.
- Took payments using card readers and POS machines.
Part-Time Bartender and Waiter
The Poacher Inn
South Warnborough
10.2023 - 12.2023
- Created a friendly, welcoming atmosphere to encourage positive guest experiences, and prolong visits to increase profitability.
- Worked collaboratively with colleagues to undertake key bar duties in an organised and timely manner, ensuring a smooth handover to the next team on shift.
- Clearly communicated guest orders and preferences, requests, or allergens to the kitchen team.
- Kept bar stocked and organised for easy access and quick service to customers.
- Assisted with stock counting, ordering and replenishing.
- Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
- Verified customer age using official government identifications prior to serving alcohol.
- Removed empty kegs, tapped new kegs and attached supply lines.
- Customised drink orders based on customer preferences, demonstrating versatility and expertise.
- Collected customer payments and balanced receipts daily to maintain accurate totals.
- Kept supply of snacks and food items at bar to serve customers.
- Monitored customer drink levels and intervened to prevent excessive drinking and intoxicated driving.
- Completed scheduled disassembly and cleaning of taps to remove build-up and meet health codes.
Travel Break
Travel Break
03.2022 - 09.2023
Cocktail Bartender
El Pastor
Soho London
07.2021 - 02.2022
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Prepared ingredients and mixed special cocktails for customers using alcoholic or non-alcoholic bases.
- Developed and maintained an extensive knowledge of drink recipes, presentation techniques, and bar equipment.
- Mixed cocktail ingredients using shakers, blenders and ice-crushers.
- Advised customers on available beverages and optimum choices for individual tastes.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Utilised upselling techniques to recommend premium spirits and mixers, increasing bar revenue.
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
- Maintained a clean and organised bar area, adhering to health and safety regulations.
- Verified customer age using official government identifications prior to serving alcohol.
- Assisted with stock counting, ordering and replenishing.
- Crafted a wide variety of cocktails, from classic mixes to innovative creations, ensuring high customer satisfaction.
- Creatively presented drinks using various glass styles such as jars and vintage containers.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Provided instruction to bar backs and other employees assisting with service to maintain high quality service standards.
- Monitored customer alcohol consumption, intervening when necessary to ensure a safe drinking environment.
- Maintained facility compliance with health codes, sanitation requirements and licence regulations.
Part-Time Receptionist
The Odiham Clinic
Odiham
05.2019 - 07.2021
- Deliver front-of-house duties with a warm and professional manner.
- Create content for Instagram and Facebook accounts, and analyse post performance to improve engagement.
- Collect and distribute incoming mail, employing strict confidentiality throughout.
- Manage calendars, strategically scheduling appointments to maximise availability and reduce waiting times.
- Handle basic financial matters of the clinic, such as petty cash, employee expense reports, and vendor invoices for payment, exercising a high attention to detail.
- Prioritise tasks to maintain a reliable service throughout peak times.
- Establishe a multi-disciplinary medical clinic.
- Manage patient appointments, including scheduling, rescheduling, and cancellations, to optimise clinic flow.
Food and Beverage Assistant
Brunning and Price
South Warnborough
07.2018 - 05.2019
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Served meals and drinks to customers, ensuring timely delivery and meeting quality standards.
- Processed cash and card payments, providing correct change for cash purposes.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Facilitated a positive team atmosphere, supporting colleagues during peak times to manage workload.
- Handled customer complaints with empathy and professionalism, resolving issues to their satisfaction.
- Operated POS register to input orders and process customer payments.
- Communicated drink and food orders accurately with bar and kitchen staff.
- Collaborated with kitchen and bar staff to ensure smooth operation and prompt service.
- Greeted new customers and offered immediate seating assistance.
- Reset tables between guests to maintain professional dining space and minimise service delays.
- Assisted in setting up for events and special occasions, arranging tables and decorations as per requirements.
- Ensured front and back of house areas were kept impeccably clean, tidy and presentable and properly stocked.
- Implemented feedback from customers to improve service and dining experience continuously.
Education
A Levels - Music, Music Performance, Media
SIXTHFORM COLLEGE FARNBOROUGH
07-2020
GCSEs - Music, Physical Education, Combined Science, English Literature, English Language, Mathematics
SHERFIELD SCHOOL
Basingstoke07-2018
Skills
- Personal Licence to Sell Alcohol
- Digital Marketing
- Data protection
- Staff management
- Team Leadership
- Employee development
- Risk Management
- Hotel administration
- Quality Control
- Health and Safety Compliance
- Stock control methods
- First Aid certification
- Public speaking
- Critical-thinking
- Fire safety training
- Hotel maintenance oversight
- Hotel event planning
- CCTV operating and monitoring
- Knowledge of licensing laws
- Customer retention strategies
- Complaint resolution proficiency
- Full UK Driving License
Hobbies and Interests
- Golf
- Fishing
- Photography
Certification
- Personal Licence to authorise the sale of alcohol at a licensed premises
- ELC Diploma in Hotel Management
- Food Supervisor Level 3
- FSA Allergens
- First Aid Trained
- Fire Martial Trained
- Full UK Driving License
Timeline
Food & Beverage Manager
Bespoke Hotels
02.2026 - Current
Food & Beverage Manager
The Elite Venue Selection
03.2025 - 06.2025
Operations Manager
The Elite Venue Selection
10.2024 - 07.2025
Receptionist
The Elite Venue Selection
12.2023 - 10.2024
Part-Time Bartender and Waiter
The Poacher Inn
10.2023 - 12.2023
Travel Break
Travel Break
03.2022 - 09.2023
Cocktail Bartender
El Pastor
07.2021 - 02.2022
Part-Time Receptionist
The Odiham Clinic
05.2019 - 07.2021
Food and Beverage Assistant
Brunning and Price
07.2018 - 05.2019
A Levels - Music, Music Performance, Media
SIXTHFORM COLLEGE FARNBOROUGH
GCSEs - Music, Physical Education, Combined Science, English Literature, English Language, Mathematics
SHERFIELD SCHOOL