Emily Warburton

• Communicated with customers and colleagues in a fast-paced environment, adapting styles to suit different situations and audiences. • Managed customer enquiries and resolved complaints professionally, calmly and efficiently while maintaining a positive customer experience. • Coordinated and delegated tasks across the team during busy periods, ensuring smooth operations and effective workload management. • Supported a positive, collaborative team environment through clear communication and constructive feedback. • Demonstrated strong organisational and time-management skills by prioritising multiple responsibilities and working effectively under pressure. Maintained high standards of customer experience and operational quality, ensuring consistency across services. • Trained new staff on coffee-making techniques, customer service, and health and safety protocols. • Oversaw daily operations, including stock management and equipment maintenance, to ensure smooth service. • Monitored cash flow and prepared financial reports, contributing to budget management and planning. • Expertly handled daily store operations in the absence of management, providing secure, reliable deputising support.

• Delivered professional and attentive customer service within a busy, fast-paced environment.
  • Developed strong interpersonal and communication skills through daily interaction with a diverse range of customers and colleagues.
  • Worked closely with kitchen and front-of-house teams to ensure clear communication, accuracy and an efficient customer experience.
  • Responded to customer requests and concerns professionally, demonstrating problem-solving skills and attention to detail.
  • Successfully managed competing priorities during busy periods while maintaining a high standard of service.