Emily Smith
Carnoustie,ANS
Summary
Customer assistant with proven experience in fast-paced retail environments. Expertise in multitasking, customer service, and stock management. Demonstrated ability to remain calm under pressure while delivering exceptional service. Committed to creating positive and memorable customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Assistant
Co-op
06.2024 - 06.2025
- Greeted and assisted customers with warmth and professionalism.
- Resolved complaints, handled refunds, and addressed queries efficiently.
- Monitored expiry dates, and rotated stock accordingly.
- Used handheld scanners for date code checks, reductions, gap scanning, etc.
- Supported promotions and upselling initiatives.
- Collaborated with team members during busy periods.
- Adhered to health, hygiene, safety, and security policies at all times.
- Passed an unannounced age verification compliance check.
- Managed kiosk, self-service area, and incoming phone calls. Proactively called in coworkers for assistance during peak hours or complex situations.
Bartending and Waitressing
19th Hole Hotel
12.2023 - 05.2025
- Processed customer orders and served food and beverages efficiently.
- Maintained a clean, well-stocked bar to ensure optimal service quality.
- Collected and washed glassware to uphold hygiene standards.
- Set tables and ensured overall cleanliness in dining areas.
- Managed customer bookings and inquiries via phone.
Housekeeping
19th hole hotel
06.2023 - 05.2024
- Cleaned and arranged guest rooms to high standards
- Maintained inventory of supplies
- Reported damages and safety issues
- Greeted guests and answered phone calls
Baby Sitting
10.2021 - 08.2022
- Developed skills in conflict resolution, negotiation, cleaning, patience, and responsibility
- Provided care and supervision for children in a safe, nurturing environment
Education
National 5 -
Websters High School
KirriemuirNC Civil Engineering
Dundee And Angus College
Dundee, KingswaySkills
- Customer service
- Complaint resolution
- Cash handling
- Sales support
- Team collaboration
- Retail software proficiency
- Hygiene compliance
- Hospitality and accommodation
- Food service
- Upselling strategies
- Stock rotation
References
References available upon request.
Timeline
Customer Assistant
Co-op
06.2024 - 06.2025
Bartending and Waitressing
19th Hole Hotel
12.2023 - 05.2025
Housekeeping
19th hole hotel
06.2023 - 05.2024
Baby Sitting
10.2021 - 08.2022
National 5 -
Websters High School
NC Civil Engineering
Dundee And Angus College
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