Emily Roberts
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work history
Administrator assistant
NELFT
Harold Wood, Havering
2021.12 - Current
- Set up office spaces, equipment and support services for client and team meetings.
- Managed office calendar, set new appointments and assisted with arrangements.
- Maintained reception area stock of important forms and brochures.
- Oversaw office supply orders and replenished stock for staff use.
- Created agendas for meetings, prepared materials and took detailed notes.
- Monitored and enforced medical practice compliance, supporting CQC and NHS/CCG quality monitoring inspections.
- Kept detailed records of medical conditions and histories, providing exceptional and individualised care.
- Overrun 8 clinics weekly for Doctor's and Nurse's - Overseeing their diary's booking in patients
- Sending letters and answering internal and external phone calls from patients.
Administrator assistant
Steel Beams Ltd
Rainham, Havering
2020.01 - 2020.10
- Prepared schedules for year-end audits.
- Helped the Quality Control Manager with monthly inspections
- Answered phone calls from potential clients for steel beams
- Counted and recorded stock precisely for reliable audits.
- Stocked and faced-up shelves to create eye-catching displays and present merchandise effectively.
Education
Certificate of Higher Education - Level 1 Administration (Business Profressional)
Havering College of Further and Higher Education
Hornchurch 2017.09 - 2018.07
Certificate of Higher Education - Level 2 Administration (Business Profressional)
Havering College of Further and Higher Education
Hornchurch 2018.09 - 2019.07
Diploma of Higher Education - Level 2 Diploma Art and Design
Havering College of Further and Higher Education
Hornchurch 2020.09 - 2021.07
level 2 Functional skills - Maths
Havering College of Further and Higher Education
Hornchurch 2019.09 - 2020.07
GCSEs -
Brentwood County High School
Brentwood 2012.09 - 2017.07
Skills
- Training and development - currently hold with NHS (NELFT)
Fire Safety Training
Autism Awareness Training
GDPR Training
CQC Training
- Organising packages
- Strong problem solver
- Confident
- Full UK Driving License
- Knowledgeable in Word and Outlook
Timeline
Administrator assistant
NELFT
2021.12 - Current
Diploma of Higher Education - Level 2 Diploma Art and Design
Havering College of Further and Higher Education
2020.09 - 2021.07
Administrator assistant
Steel Beams Ltd
2020.01 - 2020.10
level 2 Functional skills - Maths
Havering College of Further and Higher Education
2019.09 - 2020.07
Certificate of Higher Education - Level 2 Administration (Business Profressional)
Havering College of Further and Higher Education
2018.09 - 2019.07
Certificate of Higher Education - Level 1 Administration (Business Profressional)
Havering College of Further and Higher Education
2017.09 - 2018.07
GCSEs -
Brentwood County High School
2012.09 - 2017.07