Summary
Overview
Work history
Education
Skills
Custom Section
Hobbies and Interests
Affiliations
Timeline
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Kareen Thomas

Summary

A highly skilled professional with significant experience in an office environment supporting senior management. Demonstrates excellent communication and interpersonal skills, confident and assertive in interactions. Proficient in IT skills including Microsoft Office, Excel, Word, EPJS, and finance-related software. Adept at creating and searching databases using V Lookups, with a keen attention to detail in report writing and taking minutes. Capable of working under pressure to meet strict deadlines while providing technical and practical problem-solving support. Competent in related training within the NHS, holding high standards as a role model for other administrators, coordinators, and staff. Career goals include continuing to uphold high standards within the NHS while further developing administrative expertise.

Overview

37
37
years of professional experience
13
13
years of post-secondary education

Work history

Data Administrator Band 5

Lambeth Drugs & Alcohol Service - SLAM NHS
Brighton Terrace Lambeth
04.2024 - 08.2025
  • Entering Drugs & Alcohol Submission Form on EPJS
  • Checking and entering the Triage Assessment form from Keyworkers
  • Setting up excel spreadsheets for petty cash for each department
  • Act as main Data Administration for Criminal Justine Team – (Cjit)
  • Deal with all the paperwork that comes from each department
  • Liase with all major staff within the Drugs & Alcohol departments
  • Liase with Probation offices, courts and HMP’s
  • Dealing with prison alerts every day
  • Co-ordinate with prison making prison; have appointments to attend
  • Manage 3 staff, having a brief morning meeting every day to catch up on work
  • Organized and maintained digital data matching spread sheets
  • Adept at using NHS software, including Microsoft, excel, EPJS, uploading referral and sending emails out to Mangers and Keyworkers
  • Making sure the Triage, Review, Discharges assessments are logged and saved. Making sure the senders are notified.
  • Deputise due to short staff
  • Answer phone calls and provide customer services when covering reception when staff levels are low.
  • Dealing with face-to-face customers and their needs at reception
  • Ensure accuracy and completeness of all administrative document when liaising with doctors
  • Provide administrative support to multiple departments.
  • Develop and implement new administrative procedures to improve efficiency.

Senior Administrator

South London and Maudsley NHS Foundation Trust (Primary Care)
Jeanette Wallace House
04.2024 - 04.2024
  • Minutes of meetings
  • Collating Information to put on Data Base
  • Generating information from Psychology & Nurse’s Team to enter on excel
  • Checking status of clients (Ethnic, immigration)
  • Digital filing
  • Writing Letters

Senior Administrator/PA/Deputy Manager

South London and Maudsley NHS Foundation Trust
St Giles House
02.2023 - 04.2024
  • Manage three Administrative Staff (Deputise)
  • Ensure that zoning information are put on the correct patient's event notes on EPJS.
  • Provide E-rostering for staff
  • Cover and support my Line Manager
  • Act as system administration
  • Cover and support reception when staff levels are low
  • Answer queries relating to the job at hand which includes any ad hoc duties
  • Help Care Co-ordinators in their day-to-day tasks
  • Audit stock levels for the clinic sand team.
  • I have knowledge of client confidentiality/data protection
  • Provide administration support to clinical staff
  • Plan, manage and prioritise own workload to meet agreed deadlines
  • Display professionalism by prompt high communication: letters, emails and telephone conversations
  • Confident in engaging with staff at all levels with the Trust
  • Write and format letters for doctors
  • Format Coroners report
  • Induct new members of staff

Minute Taker

LEMB Lambeth Estate Management Board, Lambeth Council
02.2020 - 08.2020
  • Provide constant constructive minutes for board meetings.
  • Audio and written minutes all confidential related to the council.
  • Investigation interview minute taking for HR.

Finance Control and Systems Support Officer

Sutton, Royal Borough of Kingston Upon Thames
02.2018 - 06.2019
  • I provide technical, practical problem-solving support using specialist skills
  • I deliver consistently high-quality taxation, control, reconciliation reports
  • I manage the Council's financial information systems and ensure all inputs/outputs From the systems are valid and accurate.
  • Manage the resolution of complex customer complaints/issues within area of expertise escalating where appropriate.
  • Create and populate databases as and when required
  • I am responsible for the processing of batch and online transactions into Agresso, Academy and other financial systems/Verify batch balance, account codes are appropriate to the type of transactions used
  • Daily bank reconciliation within the Finance Systems and reconcile any differences: Lloyds/NatWest/Santander/Barclays
  • Record accurate VAT BACS interface and cash allocation and clearing suspense accounts to a strict deadline
  • I am responsible for monitoring and reconcile the cashiers' daily processing, interfaces, batch processing, council's Bank, Giro and Merchant Services Account Transactions and income banked by Accounting Officers.

Information Support Officer

Croydon Council
11.2017 - 01.2018
  • Updated internal databases regularly for accurate record-keeping.
  • Maintained smooth daily operations for improved productivity.
  • Delivered training sessions on new software tools, boosting staff competency levels.
  • Assisted colleagues in day-to-day duties, enhancing team performance.

Admin & Finance

Housing for Women
07.2017 - 09.2017
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Management Accounts Assistant

Sutton Housing Partnership
04.2017 - 04.2017
  • Processed invoices accurately and promptly for smooth cash flow management.
  • Facilitated accurate forecasting with diligent budget analysis.
  • Developed insightful reports using accounting software tools, enhancing understanding of business performance metrics.
  • Reconciled balance sheets and profit and loss accounts to maintain financial accuracy.

Finance/Administration

Freemason (MFC)
02.2017 - 04.2017
  • Optimised IT operations with comprehensive knowledge of Office 365 administration tools.
  • Coordinated with finance department for timely invoice generation and payment collection.
  • Fostered positive relationships with clients to enhance personal finance understandings.
  • Collaborated closely with other departments regarding budgeting matters and finance-related queries which improved inter-departmental communication.

Finance/Administrator

Hestia Housing & Support
12.2016 - 01.2017
  • Provided administrative support to finance team, enhancing overall productivity levels.
  • Ensured up-to-date knowledge of financial regulations through regular professional development courses.
  • Assisted in annual audit preparation, ensuring compliance with regulatory standards.
  • Handled invoicing procedures for improved cash flow management.

Finance Assistant

Gateway Housing Association
09.2016 - 12.2016
  • Supported the Finance Manager in preparing year-end accounts, ensuring regulatory compliance.
  • Ensured timely payment to suppliers by processing invoices promptly.
  • Maintained confidentiality of sensitive financial information as part of ethical work conduct.
  • Processed purchase orders, resulting in improved operational efficiency.

Treasurer/Office Manager/PA

Mencap (Charity)
08.2015 - 04.2016
  • Aligned business objectives with suitable investment opportunities for maximum profitability.
  • Tracked macroeconomic trends affecting industry performance, adjusted strategies accordingly.
  • Delivered accurate monthly and annual financial reports for the board's review.
  • Negotiated beneficial agreements with creditors, reduced borrowing costs significantly.

Tax Accountant

Film Company Walter Stern
01.2015 - 04.2015
  • Conducted thorough research on latest tax legislation, staying updated with changes.
  • Collaborated with other finance professionals to understand client's broader financial picture.
  • Identified potential tax credits and liabilities through meticulous examination of financial records.
  • Prepared quarterly VAT returns for businesses, ensuring compliance with statutory requirements.

Accountant

Forward Models Ltd
08.2014 - 01.2015
  • Enhanced profitability by managing cost control measures.
  • Devised strategies for risk management, minimising potential losses.
  • Prepared monthly and yearly balance sheets, ensuring accuracy.
  • Reviewed and reconciled ledgers to maintain integrity of financial data.

Bookkeeper

PLJ Consultants
07.2009 - 06.2014
  • Maintained accurate books for clear financial visibility.
  • Processed invoices promptly, enabled swift payment processing.
  • Organised supplier payments punctually to sustain good business relationships.
  • Performed credit checks on potential clients to minimise risk of bad debts.

Finance Supervisor

A2 Dominion Housing Trust
03.2007 - 06.2009
  • Implemented new payroll system, enhancing accuracy and timeliness of payments to staff members.
  • Led a team of junior accountants, fostering a collaborative work environment.
  • Coordinated with external auditors to ensure accurate year-end audits.
  • Assisted CFO in preparation of annual budgets, ensuring alignment with business goals.

Accountant

ELE International Shipping
12.2006 - 03.2007
  • Company Overview: (International Banking, Invoice processing)

Revenue Income Accountant

Hilton Hotel
05.2006 - 12.2006
  • Achieved streamlined operations by implementing efficient accounting systems.
  • Completed detailed profit and loss analysis; identified improvement areas.
  • Led tax compliance initiatives to ensure regulatory alignment.
  • Streamlined budgeting exercises for efficient financial planning.

Payroll Supervisor

University of Bedfordshire
04.2006 - 04.2006
  • Liaised with external auditors during annual audits to verify the integrity of financial records relating to salaries and wages.
  • Processed end-of-year reports, reducing inaccuracies in tax calculations.
  • Reduced errors in the payroll system through meticulous data entry and validation.
  • Rectified discrepancies in employee attendance records, ensuring fair compensation for overtime work.

Unit Accountant

Acentic Travel
04.2006 - 04.2006
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Fuel Accountant

Mots Services
09.2005 - 04.2006
  • Generated accurate financial reports using advanced software tools.
  • Completed detailed profit and loss analysis; identified improvement areas.
  • Streamlined budgeting exercises for efficient financial planning.
  • Reviewed and reconciled ledgers to maintain integrity of financial data.

Purchase Ledger

NTL
08.2005 - 08.2005
  • Controlled company spending by monitoring the purchase ledger closely.
  • Managed complex purchase ledger with attention to detail, leading to fewer errors.
  • Enhanced efficiency of purchase ledger department by introducing process improvements.
  • Reconciled purchase ledger balances, rectifying mistakes for accurate, complete records.

System Account

Scope
06.2005 - 06.2005
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Finance Support Manager

TFL Transport for London
10.1988 - 05.2005
  • Streamlined processes to increase operational efficacy.
  • Prioritised workload effectively, optimising time management within the team.
  • Established an empathetic service culture, enhancing customer relations.
  • Enhanced customer satisfaction with effective problem-solving strategies.

Education

Minutes - Course Mix -

The Course Mix
London
05.2024 - 06.2024

Office Management Level 4 -

The Course Mix
London
03.2023 - 09.2023

Housing Officer -

REED
London
02.2023 - 03.2024

Residential Lettings Sales -

The Course Mix
London
09.2021 - 06.2022

Residential Property Sales -

The Course Mix
London
09.2021 - 06.2022

Estate Agency Training -

The Course Mix
09.2021 - 06.2022

Recruitment Consultant course -

the Course Mix
06.2021 - 09.2022

Human Resource Management -

The Course Mix
06.2021 - 09.2022

Sage Payroll/Accounts & Tax -

LESO College
06.2013 - 09.2014

AAT Level 2 -

Southwark College
06.2003 - 08.2004

Accounting Practice -

Open University
09.2002 - 09.2003

NEBS Management Certificate -

Waltham Forest College
09.1999 - 06.2000

Bec National -

Southwark College
09.1980 - 09.1982

Skills

  • Excellent communication and interpersonal skills/Confident and assertive
  • IT skills to create and search databases/V Lookups
  • Attention to detail/Report writing/Taking Minutes
  • Excellent IT skills, Microsoft office, Excel, Word, EPJS, Finance
  • Ability to work under pressure and meet strict deadline targets
  • Provide technical and practical problem-solving support
  • I am competent in related training within NHS
  • Hold high standards with NHS by acting as a role model for other administrators Coordinators and other staff
  • Significant experience in an office environment supporting senior management

Custom Section

Available on request

Hobbies and Interests

  • Charity Work
  • Music
  • Sports
  • Reading
  • Swimming
  • Baking
  • Sewing
  • Photography
  • Travel
  • Current Affair

Affiliations

  • Sports, sewing, knitting, cooking, current affairs

Timeline

Minutes - Course Mix -

The Course Mix
05.2024 - 06.2024

Data Administrator Band 5

Lambeth Drugs & Alcohol Service - SLAM NHS
04.2024 - 08.2025

Senior Administrator

South London and Maudsley NHS Foundation Trust (Primary Care)
04.2024 - 04.2024

Office Management Level 4 -

The Course Mix
03.2023 - 09.2023

Housing Officer -

REED
02.2023 - 03.2024

Senior Administrator/PA/Deputy Manager

South London and Maudsley NHS Foundation Trust
02.2023 - 04.2024

Residential Lettings Sales -

The Course Mix
09.2021 - 06.2022

Residential Property Sales -

The Course Mix
09.2021 - 06.2022

Estate Agency Training -

The Course Mix
09.2021 - 06.2022

Recruitment Consultant course -

the Course Mix
06.2021 - 09.2022

Human Resource Management -

The Course Mix
06.2021 - 09.2022

Minute Taker

LEMB Lambeth Estate Management Board, Lambeth Council
02.2020 - 08.2020

Finance Control and Systems Support Officer

Sutton, Royal Borough of Kingston Upon Thames
02.2018 - 06.2019

Information Support Officer

Croydon Council
11.2017 - 01.2018

Admin & Finance

Housing for Women
07.2017 - 09.2017

Management Accounts Assistant

Sutton Housing Partnership
04.2017 - 04.2017

Finance/Administration

Freemason (MFC)
02.2017 - 04.2017

Finance/Administrator

Hestia Housing & Support
12.2016 - 01.2017

Finance Assistant

Gateway Housing Association
09.2016 - 12.2016

Treasurer/Office Manager/PA

Mencap (Charity)
08.2015 - 04.2016

Tax Accountant

Film Company Walter Stern
01.2015 - 04.2015

Accountant

Forward Models Ltd
08.2014 - 01.2015

Sage Payroll/Accounts & Tax -

LESO College
06.2013 - 09.2014

Bookkeeper

PLJ Consultants
07.2009 - 06.2014

Finance Supervisor

A2 Dominion Housing Trust
03.2007 - 06.2009

Accountant

ELE International Shipping
12.2006 - 03.2007

Revenue Income Accountant

Hilton Hotel
05.2006 - 12.2006

Payroll Supervisor

University of Bedfordshire
04.2006 - 04.2006

Unit Accountant

Acentic Travel
04.2006 - 04.2006

Fuel Accountant

Mots Services
09.2005 - 04.2006

Purchase Ledger

NTL
08.2005 - 08.2005

System Account

Scope
06.2005 - 06.2005

AAT Level 2 -

Southwark College
06.2003 - 08.2004

Accounting Practice -

Open University
09.2002 - 09.2003

NEBS Management Certificate -

Waltham Forest College
09.1999 - 06.2000

Finance Support Manager

TFL Transport for London
10.1988 - 05.2005

Bec National -

Southwark College
09.1980 - 09.1982

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Kareen Thomas