Emily Raeburn
Stratford Upon Avon
Summary
Senior Sales Associate with a strong focus on customer satisfaction and sales results. Proven track record in residential lettings, property marketing, and sales negotiation. Extensive experience in managing complex transactions and training staff to high standards, ensuring optimal customer experiences.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work history
Senior Sales Associate
(Earles Residential Ltd)
Henley in Arden, Warwickshire
2016.08 - Current
- Carry out probate and RICS Red Book–compliant property valuations, work closely with the Senior Partner to ensure accuracy and reliability.
- Increased customer satisfaction by 15% through consistent communication and a strong customer-focused approach, as reflected in post-completion feedback.
- Work with solicitors throughout the sales progression process to ensure offers move smoothly through to completion.
- Conduct market appraisals to provide clear, practical guidance on property pricing and sale potential.
- List properties for sale and create engaging sales materials and property adverts that attract interest from buyers.
- Train and support junior staff, helping them build their product knowledge and sales confidence.
- Prepare tenancy agreements, carry out referencing checks, and serve notices to ensure compliance and smooth tenancy management.
- Assist with monthly property auctions, supporting efficient processes and positive outcomes for clients.
- Maintain high customer satisfaction by delivering attentive, reliable service and building strong client relationships.
- Efficiently manage day-to-day office operations, ensuring smooth workflow and organisation.
Customer Consultant
(Apex Credit Management)
Stratford-upon-Avon, Warwickshire
2006.12 - 2016.08
- Sound knowledge and experience within the highly regulated financial services industry.
- Speaking to customers over the telephone on a daily basis, managing their accounts and negotiating payment arrangements
- Work towards many different target KPIS: cash, call audits, productivity, plans, kept promise rate
- Engage and empathise with different customer situations and help them overcome their financial difficulties
- High level of persuasive communication and professionalism
Education
Level 3 Award in Residential Letting and Property - Residential Letting and Property Management
Propertymark
UK 2022.11 - 2022.11
Level 3 Award in The Sale of Residential Property - The Sale of Residential Property
Propertymark
UK 2020.03 - 2020.03
A-Levels - Psychology, Photography and Art
Stratford-Upon-Avon College
UK 2004.09 - 2006.07
GCSEs - 10 GCSE'S
Henley-in-Arden High School
UK 2004.07 - 2004.09
Skills
- CRM systems usage
- Residential lettings
- Residential sales
- Land and property auctions
- Property marketing
- Property chain management
- Sales negotiation
- Property valuation
- Customer relationship management
- Market analysis
- Team training
Timeline
Level 3 Award in Residential Letting and Property - Residential Letting and Property Management
Propertymark
2022.11 - 2022.11
Level 3 Award in The Sale of Residential Property - The Sale of Residential Property
Propertymark
2020.03 - 2020.03
Senior Sales Associate
(Earles Residential Ltd)
2016.08 - Current
Customer Consultant
(Apex Credit Management)
2006.12 - 2016.08
A-Levels - Psychology, Photography and Art
Stratford-Upon-Avon College
2004.09 - 2006.07
GCSEs - 10 GCSE'S
Henley-in-Arden High School
2004.07 - 2004.09