Summary
Overview
Work history
Education
Skills
Custom
Certification
References
Timeline
Generic

Christiana Bamigbade

London,Greater London

Summary

Detail-oriented professional with expertise in advanced MS Office, CRM systems, and regulatory compliance. Demonstrates strong analytic thinking, process improvement awareness, and information security understanding to optimise workflows and ensure adherence to standards. Skilled in prioritising workloads, managing large tasks under pressure, and executing ad-hoc responsibilities with precision. Adept at interpersonal communication and conflict resolution, fostering collaboration while driving continuous learning and professional growth. Committed to leveraging process mapping capabilities to enhance operational efficiency and support organisational objectives.

Overview

15
15
years of professional experience
1
1
Certification

Work history

Senior Energy Coordinator

Utility Warehouse
London
08.2020 - 05.2025
  • Liaising with third-party organisations such as Ofgem to resolve complex issues.
  • Assisting with the distribution of work within the team.
  • Coordinate staff training sessions to enhance skills and knowledge base.
  • Manage and prioritise a varied and busy workload to meet deadlines.
  • Monitor processes and propose recommendations for improvements.
  • Receive and action feedback to improve personal performance.
  • Address customer complaints and resolve issues.
  • Ensuring that my team is compliant with regulations set by governing bodies and are alse compliant with GDPR.
  • Collaborating across departments for strategic planning purposes.
  • Troubleshoot potential problems before escalation, preventing major disruptions.
  • Exploring new opportunities whilst maintaining focus on core responsibilities.

Account Management Specialist

Utility Warehouse
London
09.2016 - 08.2020
  • Communicating effectively with stakeholders to ensure accounts are kept in good order.
  • Self-training to ensure I was up to date with any changes and new products within the business.
  • Developed new strategies with a focus on customer retention.
  • Assured timely delivery of products and services to meet customer expectations.
  • Managed business relationships to ensure loyalty and long-term commitment.
  • Collaborated with the sales team to achieve shared objectives.
  • Resolved escalated issues and liaised with customers to restore satisfaction and promote retention.
  • Established strong rapport with customers through regular communication.
  • Implemented customer service policies, enhancing client experience.
  • Resolved client issues promptly, ensuring high levels of satisfaction.

Office assistant

Next
Bond Street London
10.2010 - 09.2016
  • Improved office efficiency by organising and managing files.
  • Supported financial operations by promptly reporting any discrepancies or issues to management.
  • Enhanced communication for better team coordination by answering calls and emails promptly.
  • Balanced daily receipts against sales reports, ensuring financial integrity was upheld.
  • Prepared bank deposits for safe transportation at the end of each business day.
  • Administered petty cash disbursements, keeping accurate records.
  • Completed additional administrative duties such as filing, photocopying, and faxing as required

Education

BSC - Business Economics

University of Portsmouth
United Kingdom
04.2001 -

A level - Sociology, Psychology, Business Studies

Haberdashers Askes Hatcham College
London
04.2001 -

Skills

  • Advanced MS Office
  • Ability to prioritise workload
  • Ability to work under pressure
  • Ability to carry out ad-hoc tasks
  • Information security understanding
  • Process improvement awareness
  • Process mapping capacity
  • CRM systems usage
  • Regulatory compliance knowledge
  • Continuous learning mindset
  • Analytic thinking
  • Interpersonal communication
  • Conflict Resolution

Custom

Available upon request

Certification

Scrum Master Accredited Certification (SMAC)

References

References available upon request.

Timeline

Senior Energy Coordinator

Utility Warehouse
08.2020 - 05.2025

Account Management Specialist

Utility Warehouse
09.2016 - 08.2020

Office assistant

Next
10.2010 - 09.2016

BSC - Business Economics

University of Portsmouth
04.2001 -

A level - Sociology, Psychology, Business Studies

Haberdashers Askes Hatcham College
04.2001 -

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Christiana Bamigbade