Dermid Thomas
Romford,Essex,
Summary
Experienced team leader with success nurturing and supporting efficient teams. Friendly and professional with a proven track records of creating a productive working environment. Strong track record of forging trusted client relationships.
Takes ownership of challenging tasks, harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
23
23
years of professional experience
Work history
Senior Lettings Manager
Connells Group Countrywide
London, England
2025.09 - Current
- Managed diverse portfolio of properties, ensuring consistent high-level service delivery.
- Improved agency reputation with exceptional customer service skills.
- Assist clients with legal paperwork, ensuring compliance with rental regulations and laws.
- Secured new business opportunities through proactive networking activities.
- Communicated terms and conditions to prospective buyers or tenants.
- Negotiated favourable lease terms for clients benefit.
- Delivered high-quality property management services, enhancing client trust and loyalty.
Lettings Branch Manager
Martin&Co
Chelmsford, Essex
2024.12 - 2025.08
- Optimise property marketing strategies for increased visibility.
- Conduct regular staff meetings to communicate goals and objectives.
- Source new properties for portfolio expansion.
- Conduct routine inspections to maintain property standards.
- Address landlord complaints, promoting positive client relationships.
- Negotiate tenancy renewals, assuring continuous occupancy.
- Conduct Market Appraisals.
- Streamline administrative processes, improving operational efficiency.
- Managed a portfolio of over 350 units.
Senior Branch Manager
Spicerhaart Group
South Woodford, London
2012.06 - 2024.11
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Interviewed/hired talented individuals identifying useful skillsets for the organisation.
- Performed monthly, quarterly and annual employee performance appraisals.
- Leading agent for "let agreed" properties within branch operational areas from 2000-2022 consecutively.
- Market Appraisal conversion of 65%+ during previous 5 years.
- Promoted continuous improvement by problem-solving, sharing
suggestions, creating guides/ templates to optimise team
operations. - Maintained tenancy rental arrears to 1% of branch book number.
- Addressed staff development concerns, implementing training to bridge learning gaps.
Customer Service Executive
Barclays Bank plc
Stratford, London
2007.04 - 2011.06
- Exceeded customer satisfaction targets of 85% by delivering comprehensive, consistent service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Improved company processes by analysing customer feedback service trends.
- Offered product advice based on customer needs.
- Responded to customer queries within expected 2 hour "service level agreement".
Branch Manager
Foot Locker Inc
Harrow on the Hill, London
2005.10 - 2007.05
- Facilitated smooth running of daily branch operations.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Performed monthly employee performance appraisals.
- Interviewed and hired talented individuals with strengths to improve overall skillset for organisation.
- Resolved customer complaints quickly and professionally to maintain 100% satisfaction score.
Floor Manager (Flagship Store)
Foot Locker Inc
Oxford Circus, Central London
2004.10 - 2005.10
- Worked with full time and part time sales associates to develop strong customer connections, promoting long-lasting relationships.
- Conducted daily branch staff meetings to communicate goals and objectives.
- Organised regular coaching and training exercises for at least 10 staff members to gauge and drive motivation.
- Initiated inventory control measures to manage and replenish stock.
Assistant Manager
Foot Locker Inc
Covent Garden, London
2003.04 - 2004.04
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Trained staff of 8-12 members on best practices to achieve optimal productivity.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
Education
ARLA Technical Award - NFOPP Level 3 Technical Award
NFOPP
Warwick, WarwickshireA-Levels - Art & Design and Computing
Cardinal Pole Catholic School
LondonSkills
Lettings Industry Knowledge:
- Lettings market trends
- Regulation and compliance
- Customer satisfaction
- Lettings legislation knowledge
- Lease negotiations
Leadership:
- Team building
- Coaching & performance management
- Motivation
- Encourage a positive work environment
Business Development:
- Client relationship management
- Target setting
- Void period minimisation
- CRM systems usage
Timeline
Senior Lettings Manager
Connells Group Countrywide
2025.09 - Current
Lettings Branch Manager
Martin&Co
2024.12 - 2025.08
Senior Branch Manager
Spicerhaart Group
2012.06 - 2024.11
Customer Service Executive
Barclays Bank plc
2007.04 - 2011.06
Branch Manager
Foot Locker Inc
2005.10 - 2007.05
Floor Manager (Flagship Store)
Foot Locker Inc
2004.10 - 2005.10
Assistant Manager
Foot Locker Inc
2003.04 - 2004.04
ARLA Technical Award - NFOPP Level 3 Technical Award
NFOPP
A-Levels - Art & Design and Computing
Cardinal Pole Catholic School