Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Emily Kendrick

Stoke-On-Trent ,Staffordshire

Summary

Dedicated professional with strong empathy and effective listening skills, essential for interview facilitation and managing rejection. Resilient under stress, focusing on time optimization and initiative to drive results. Proven problem solver with excellent interpersonal skills, maintaining strong relationships in both face-to-face and telephone interactions. Committed to continuous learning and development, demonstrating a strong work ethic and personal drive.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work history

Trainee Recruitment Consultant

Safer Hand Care
Stoke-On-Trent, Stafforshire
08.2025 - Current
  • Coordinated interview schedules and managed candidate communications throughout selection process.
  • Maintained accurate records of candidate interactions and progress within recruitment system.
  • Participated in team meetings to discuss recruitment challenges and share insights on potential improvements.
  • Organised and coordinated interview schedules between candidates and clients.
  • Coordinated skill assessments for potential candidates, ensuring a good fit for roles.
  • Managed own portfolio of clients whilst still supporting team members.
  • Prepared candidates thoroughly for interviews, maximising their chance of success.

Residential childcare worker

Core Children
Stoke-On-Trent , Staffordshire
01.2023 - 07.2024
  • Supported children in daily routines, facilitating personal development and social skills.
  • Fostered positive relationships with children, promoting a safe and nurturing environment.
  • Implemented behaviour management strategies to encourage positive interactions among peers.
  • Organised recreational activities that engaged children and enhanced their emotional wellbeing.
  • Monitored children's progress, providing regular feedback to caregivers and stakeholders.
  • Administered prescribed medication, improving health status of children in care.
  • Observed changes in behaviour or health; reported concerns promptly to superiors.
  • Maintained updated records, ensuring compliance with regulations.
  • Assisted in the development of individual care plans for better outcomes.
  • Managed challenging behaviour through effective communication techniques.

Export coordinator

Simarco World Wide Logistics
Stoke-On-Trent , Staffordshire
11.2021 - 01.2023
  • Coordinated export shipments by liaising with freight forwarders and ensuring compliance with customs regulations.
  • Managed documentation processes for export compliance, including invoices, packing lists, and certificates of origin.
  • Prepared detailed reports on shipment status for management review.
  • Processed all export requests from client or line manager.

Telesales executive

AAH Pharmaceuticals
Stoke-On-Trent , Staffordshire
11.2018 - 11.2021
  • Managed customer databases using CRM software to track interactions and follow-ups.
  • Collaborated with team members to refine sales strategies and improve overall performance.
  • Participated in regular team meetings to discuss targets and share best practices.
  • Maintained up-to-date knowledge of products, contributing to successful telesales pitches.
  • Used persuasive selling techniques to convert enquiries into sales.
  • Using spreadsheets to keep up to date with customer spends.
  • Handled difficult situations calmly under pressure, demonstrating excellent resilience and problem-solving skills.
  • Built rapport with customers for effective telesales promotion.

Sales assistant

Bargain Booze
Stoke-On-Trent , Staffordshire
12.2017 - 11.2018
  • Processed transactions efficiently, handling cash and card payments accurately.
  • Serving customers with a high standard.
  • Always maintaining a clean and safe working environment.
  • Ensured stock replenishment in a timely manner to maintain product availability.

Sales assistant

ToysRus
Stoke-on-Trent, Staffordshire
11.2016 - 12.2017
  • Assisted customers in selecting products by providing friendly and informed recommendations.
  • Maintained cleanliness and organisation of sales floor to create welcoming shopping environment.
  • Collaborated with team members to restock shelves and ensure product availability for customers.
  • Undertake accurate and regular stock takes.
  • Engage with all customers and hit sales targets.

Education

GCSEs - English, Maths, Science, Child development, Health and social care, Art

Birches Head High School
Stoke-On-Trent
07.2010 - 09.2015

NVQ Level 3 - Health and Social care

Newcastle Underlyme College
Stoke-on-Trent
01.2015 - 06.2015

Skills

  • Basic medical first aid
  • Strategic selling techniques
  • Sales target achievement
  • Time optimisation
  • Initiative taking
  • Strong empathy
  • Effective listening
  • Resilience in stressful situations
  • Resilience under stress
  • Target achievement
  • Interview facilitation
  • Rejection handling

Affiliations

  • Fully qualified Eyelash and Eyebrow technician

Timeline

Trainee Recruitment Consultant

Safer Hand Care
08.2025 - Current

Residential childcare worker

Core Children
01.2023 - 07.2024

Export coordinator

Simarco World Wide Logistics
11.2021 - 01.2023

Telesales executive

AAH Pharmaceuticals
11.2018 - 11.2021

Sales assistant

Bargain Booze
12.2017 - 11.2018

Sales assistant

ToysRus
11.2016 - 12.2017

NVQ Level 3 - Health and Social care

Newcastle Underlyme College
01.2015 - 06.2015

GCSEs - English, Maths, Science, Child development, Health and social care, Art

Birches Head High School
07.2010 - 09.2015

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Emily Kendrick