Emily Johnson

Successfully negotiated property sales between buyers and vendors, and progressing transactions efficiently.

• Built strong relationships with clients through clear communication, regular updates and professional advice throughout the sales process.

• Conducted property viewings, confidently presenting features and benefits to maximise buyer interest and secure offers.

• Managed a busy pipeline of properties, ensuring all leads, viewings and offers were followed up promptly.

• Generated new business through proactive prospecting, canvassing and networking within the local area.

• Accurately handled offers, sales progression and compliance paperwork in line with company procedures and regulations.

• Worked towards and consistently achieved sales targets, contributing to branch revenue and overall performance.

• Collaborated with team members to share leads, market insights and support branch success.

• Delivered excellent customer service, handling enquiries and resolving issues to maintain a positive client experience.

• Contributed to the branch achieving top-performing office status across the region for the whole of Q1 2026.

• Booked venues, arranged technical and catering service providers and created programmes for event activities.
• Administered vendor contracts, developed timelines and managed budgets, keeping expenses low and facilitating event success.
• Maintained close communication with clients and sought solutions for problems, achieving event goals and mitigating service issues.

• Accurately monitored cash intake to eliminate discrepancies.
• Monitored supply levels and generated purchase orders to replenish and maintain bar inventory.
• Minimised loss and misuse of equipment through proper supervision and staff training.
• Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.

• Diminished financial discrepancies by accurately recording transactions while verifying daily bar staff receipts.
• Set effective employee schedules to maintain coverage during peak times and minimise labour costs.
• Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
• Handled escalated customer complaints to provide full resolutions and promote loyalty.
• Developed new craft cocktails and seasonal offerings inspired by industry trends and patron suggestions.
• Managed cellar and beer delivery systems to high standards and in accordance with brewery recommendations.

• Overseeing bar inventory, restocking supplies and placing orders.
• Maintaining facility compliance with health codes, sanitation requirements and licence regulations.
• Established positive relationships with customers and employees, creating positive, energetic environment.
• Accurately monitoring cash intake to eliminate discrepancies.
• Optimising stock levels for expected demand and minimise losses with proper rotation procedures.
• Directing staff in daily work assignments to help each achieve goals and uphold bar reputation.
• Setting effective employee schedules that maintain coverage at peak times and minimised labour costs.

• Warmly greeted foreign schools and students, introducing them to their host families.
• Allocating the correct amount of students to the correct host families.
• Help with timing and provide information on their schedules during their visit to the UK.
• Providing safe guarding to the students whilst they are exiting the coach on a busy road.
• Staying connected to the host families via message to ensure timing follows schedule.

• Maintained an immaculate bar in line with hygiene and safety regulations.
• Processed cash, credit card and voucher payments using POS terminals.
• Completed opening and closing checklists according to set standards.
• Worked in fast-paced Bar environments and provided customers with friendly and attentive service.
• Demonstrated full knowledge of all menu items, contents and preparation methods.

• Monitored stock levels on shelves, storerooms and on back office system, promptly ordering low-stock perfume supplies.
• Assisted in annual stocktaking through counting, record-keeping and documenting.
• Demonstrated products to customers to show features and promote items.
• participated in seasonal children's face-painting as well as providing makeovers upon request.
• Replenished items and organised displays to keep stock looking professional.

• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Processed cash and card payments during busy shopping periods, limiting customer wait times.
• Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
• Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.