Emily Jane March
Tyne and Wear
Summary
Dedicated customer service professional with over 5 years of experience in a fast-paced, multi-cultural primary school environment. Strong numeracy and literacy skills enhance the ability to assist diverse populations effectively. Committed to punctuality and reliability, with a positive attitude that fosters teamwork and individual contributions.
Overview
7
7
years of professional experience
Work History
Administration Assistant
Chopwell Primary School
09.2021 - Current
- Responsible for delivering front-line reception services, managing pupil records and attendance, and providing general administrative support. Ensuring a safe, organised, and welcoming environment for students, staff, and parents.
- Key Responsibilities
- Reception and Communication
- Conducting visitor safety checks and sign in procedures and ensuring policies and procedures are always adhered to.
- Welcoming visitors, parents, and pupils in a friendly and professional manner
- Supporting a busy reception area while working effectively under pressure
- Switchboard and Correspondence.
- Manage incoming telephone calls, emails, and enquiries
- Directing queries to appropriate staff members
- Attendance and medical
- Monitoring and maintaining daily attendance registers
- Following up student absences and supporting first aid and medical requirements
- Data Management
- Updating management information systems and ensuring safeguarding records are compliant and kept up to date.
- Maintain confidentiality and always handle sensitive information with discretion and professionalism.
- Finance and Admin
- Processing school payments, ordering supplies, managing trip bookings, and maintaining accurate administrative records.
- Helped to Organise a school trip to India for thirty, ten-year-old pupils. Ensuring all immunisations and visas were complete in a timely manner and that all parents and children were kept up to date whilst away using strong communication skills and methods via Facebook, Instagram etc.
- I was responsible for managing any medical needs for the children required whilst in India.
- Educating children on the diverse cultures which we had to respect whilst there.
- Proactively identifying areas for improvement and implemented productivity-enhancing measures.
Office Junior
Tyne Valley Motorhomes Ltd
04.2021 - 09.2021
- Managed document scanning, filing and administrative record-keeping
- Creating and maintaining petty cash vouchers for the sales and the service department
- Provided professional excellent customer service by welcoming and assisting visitors and directing them to correct department.
- Received multiple commendations from colleagues and superiors for exceptional organizational and multitasking skills.
Work experience placement
Brewin Dolphin - Stockbroker
10.2019 - 10.2019
- Developed CV writing and interview skills through workplace training exercises
- Observed business operations across multiple departments
- Participated in team meetings and collaborative projects, gaining insight into financial services and corporate environments.
- Received multiple commendations from colleagues and superiors for exceptional organizational and multitasking skills.
- Spent time in different departments of the business.
Education
Full UK manual driving license -
BTEC - Sport Activity
GCSE - Combined Science
GCSE - Geography
GCSE - Art & Design
GCSE - Mathematics
GCSE - English Language
GCSE - English Literature
Skills
- Customer service skills level 3
- Type 1 diabetes in schools and other settings
- City and Guilds level 3 Business administrator
- Administration of medication
- Paediatric first aid trained
- Emergency first aid at work
Interests
I enjoy horse riding, dog walking, fitness, travelling and socialising
Timeline
Administration Assistant
Chopwell Primary School
09.2021 - Current
Office Junior
Tyne Valley Motorhomes Ltd
04.2021 - 09.2021
Work experience placement
Brewin Dolphin - Stockbroker
10.2019 - 10.2019