Kitija Rubina
Birkenhead,Wirral
Summary
Motivated Administrative Assistant with exceptional customer service and engagement skills. Results-orientated professional with proven ability to anticipate needs, proactively address situations and mitigate conflicts. Strong calendar and scheduling management skills to prioritise, organise and maximise availability and project timelines. Strong work ethic, professional demeanour and great initiative.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
Work History
Administration assistant
The Acorn Group Ltd
Formby, Sefton
02.2023 - Current
- Assisting with broker enquiries by telephone and email.
- Processing clients data sent by brokers, ensuring that
all information inputted into computer systems is
accurate. - Ensuring that broker requests are completed on a
daily basis. - Liaise closely with underwriting team to fulfil
customer requests. - Processing data for existing clients.
- Check policy data accuracy.
- Ensure client records are updated appropriately.
- Provide brokers with prices for courier and fast food delivery policies.
- Comply with FCA regulations.
- Complete e-learning courses regularly, to comply with company policies.
Customer service advisor
The Contact Company,
Birkenhead, Wirral
10.2022 - 02.2023
- Providing customer service and responses on behalf
of ''Moonpig''(campaign) via e-mails and live chats. - Register and solve customer complaints regarding
products or deliveries. - Process refunds.
- Re-order products/ items.
- Order cancellations.
- Follow GDPR regulations.
KYC Agent
SIA Ibanpay
Riga, Riga, Latvia
04.2021 - 08.2022
- Establish communication to collect all necessary documents for conducting KYC.
- Perform onboarding and ongoing customer service / utilize problem-solving approaches to find solutions for more difficult or complex cases in order to successfully onboard clients.
- Identify and apply regulatory requirements based on jurisdictions and internal procedures.
- Apply in-depth knowledge of procedures and systems to ensure that customer records comply with all regulations and requirements.
- Provide expert knowledge on international regulatory requirements, products, services, documentation, and regional/state KYC requirements.
- Provide clear, accurate information about company services and products.
- Provide customers with the most appropriate advice given their personal circumstances and needs.
- Customer monitoring and onboarding.
KYC/ AML, CDD, Compliance
Education
General education, Drama, Theatre - Drama, Theatre
Valmiera Viesturs Secondary school
Valmiera 09.2008 - 05.2020
Skills
1 Languages:
- Native - Latvian
- Other - English
2Skills
- Excellent communication skills
- Ability to work in a team
- Excellent organizational and planning skills gained working as KYC agent and administration assistant
- Ability to meet deadlines
- Ability to find solutions and make quick decisions
3Technical skills and competences
- ECDL level 2 certificate
- Equality and Diversity certificate
- Health and Safety certificate
- KYC/ AML training
- Anti-bribery training
Timeline
Administration assistant
The Acorn Group Ltd
02.2023 - Current
Customer service advisor
The Contact Company,
10.2022 - 02.2023
KYC Agent
SIA Ibanpay
04.2021 - 08.2022
General education, Drama, Theatre - Drama, Theatre
Valmiera Viesturs Secondary school
09.2008 - 05.2020
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