Emily Jamieson
Brighton
Summary
Dedicated student looking for a flexible hospitality job in Brighton. Having loved my time working in hospitality so far, I am seeking to broaden skills and experience through new opportunities in the industry. I am always willing to learn, improve, and contribute to team success.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work History
Floor Staff
Mitchell and Butlers: The Sovereigns
Woking, Surrey
03.2023 - 08.2023
- Maintained guest safety, following food preparation protocols to ensure compliance with food safety laws.
- Helped to prepare and plate food orders for quick service.
- Delivered reliable customer service with attention to detail even under high pressure.
- Resolved customer queries by maintaining up-to-date knowledge of menus and ingredients.
- Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
- Warmly greeted customers and proactively reduced wait times.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Bar and Waiting Staff
TCR (London) LTD Italian Kitchen
Woking, Surrey
05.2022 - 01.2023
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Arranged tables and set up linens and silverware in preparation for guests.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Provided menu and offered recommendations to complement dining experience.
- Informed kitchen staff regarding special order requirements.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
Education
GCSEs -
Christ's College
Guildford, SRY 09.2016 - 08.2021
A-Levels -
Woking College
Woking 09.2021 - 08.2023
Bachelor of Arts - Social Sciences (integrated foundation year)
University of Sussex
Brighton and Hove 09.2023 - Current
Skills
Enthusiastic communicator
Outstanding customer service
Efficient under pressure
Customer rapport building
Multidisciplinary teamwork
Problem solving
Additional Information
Volunteered with GirlGuiding rainbows
A member of GirlGuiding for 9 years
Timeline
Bachelor of Arts - Social Sciences (integrated foundation year)
University of Sussex
09.2023 - Current
Floor Staff
Mitchell and Butlers: The Sovereigns
03.2023 - 08.2023
Bar and Waiting Staff
TCR (London) LTD Italian Kitchen
05.2022 - 01.2023
A-Levels -
Woking College
09.2021 - 08.2023
GCSEs -
Christ's College
09.2016 - 08.2021