Summary
Overview
Work history
Education
Skills
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Timeline
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Emily Hemming

Uxbridge,Hillingdon

Summary

Creative individiual with passion for storytelling, film and broadcasting seeking a new opportunity. Confident in communication and presentation, able to engage diverse audiences. With strong organisation skills , adept at multi-tasking, leading group discussions and managing projects.

Overview

9
9
years of professional experience
6063
6063
years of post-secondary education

Work history

Account handler

Sunbelt Rentals UK
London
10.2024 - Current
  • Oversaw customer accounts in accordance with process and with direct contact to sales advisors.
  • Identified potential issues with customer accounts to resolve queries.
  • Established good relationships with clientele by providing personalised service.
  • Streamlined administrative processes for improved productivity and workflow.
  • Resolved complex client inquiries, ensuring customer satisfaction.
  • Liaised between clients and sales, facilitating open communication lines.
  • Collaborated closely with other Account Handlers sharing best practices and insights.
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Trained on Keplar and MCS
  • Good Knowledge of Powered Access equipmemt

Receptionist

My Dentist
Uxbridge, Hillingdon
01.2024 - 05.2024
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.

Film producer

Brunel University London
Uxbridge, Hillingdon
06.2023 - 06.2023
  • Overcame production challenges and resolved issues promptly to minimise disruptions.
  • Managed and coordinated all aspects of production, from pre-planning to post-event evaluation.
  • Remained composed and highly professional in fast-paced and constantly changing environment, smoothly handling challenging situations and difficult individuals to achieve objectives.
  • Collaborated closely with directors, writers and other creative professionals to bring projects to life.
  • Organised schedules for smooth production and on-time delivery of creatives.
  • Worked with technical teams to optimise sound and lighting.
  • Evaluated quality of work and implemented corrective actions to maintain creative vision and professionalism.

Kitchen and Bar associate

JD Weatherspoons
Birmingham
09.2016 - 08.2022
  • Utilised effective communication skills with colleagues fostering a positive working environment.
  • Served customers with a friendly demeanor, improving overall bar atmosphere.
  • Checked IDs for legal drinking age compliance, maintaining responsible serving practices.
  • Improved efficiency by multitasking during busy periods.
  • Adhered strictly to health and safety regulations offering safe drinking premises.
  • Handled cash transactions accurately, ensuring financial integrity of the establishment.
  • Prepared drinks and food quickly without compromising on quality or taste.
  • Prepped ingredients prior to cooking for more efficient service times.
  • Followed strict hygiene practices, providing a sanitary kitchen environment.

Education

BA - Film and Theatre

Brunel University
Uxbridge, HIL
09/2020 - 07.2024

A-Levels -

Sutton Coldfield College
Birmingham, BIR
09/2016 - 06.2019

11 GCSEs -

Plantsbrook School
Sutton Coldfield, BIR
09/2012 - 09.2017

Skills

  • Calm under pressure
  • Verbal communication
  • Research, scripting and pre-production
  • Creative direction
  • Production coordination
  • Adept in quick paced workflows
  • Persuasive negotiator
  • Worked with Adobe
  • Camera skills
  • Administrative efficiency
  • Contract reviewing
  • Customer Service

More:

References available upon request.

Timeline

Account handler

Sunbelt Rentals UK
10.2024 - Current

Receptionist

My Dentist
01.2024 - 05.2024

Film producer

Brunel University London
06.2023 - 06.2023

Kitchen and Bar associate

JD Weatherspoons
09.2016 - 08.2022

BA - Film and Theatre

Brunel University
09/2020 - 07.2024

A-Levels -

Sutton Coldfield College
09/2016 - 06.2019

11 GCSEs -

Plantsbrook School
09/2012 - 09.2017

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Emily Hemming