Emily Hemming
Uxbridge,Hillingdon
Summary
Creative individiual with passion for storytelling, film and broadcasting seeking a new opportunity. Confident in communication and presentation, able to engage diverse audiences. With strong organisation skills , adept at multi-tasking, leading group discussions and managing projects.
Overview
9
9
years of professional experience
6063
6063
years of post-secondary education
Work history
Account handler
Sunbelt Rentals UK
London
2024.10 - Current
- Oversaw customer accounts in accordance with process and with direct contact to sales advisors.
- Identified potential issues with customer accounts to resolve queries.
- Established good relationships with clientele by providing personalised service.
- Streamlined administrative processes for improved productivity and workflow.
- Resolved complex client inquiries, ensuring customer satisfaction.
- Liaised between clients and sales, facilitating open communication lines.
- Collaborated closely with other Account Handlers sharing best practices and insights.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Trained on Keplar and MCS
- Good Knowledge of Powered Access equipmemt
Receptionist
My Dentist
Uxbridge, Hillingdon
2024.01 - 2024.05
- Completed data entry tasks whilst adhering to strict deadlines.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Handled appointment scheduling to ensure smooth daily operations.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
Film producer
Brunel University London
Uxbridge, Hillingdon
2023.06 - 2023.06
- Overcame production challenges and resolved issues promptly to minimise disruptions.
- Managed and coordinated all aspects of production, from pre-planning to post-event evaluation.
- Remained composed and highly professional in fast-paced and constantly changing environment, smoothly handling challenging situations and difficult individuals to achieve objectives.
- Collaborated closely with directors, writers and other creative professionals to bring projects to life.
- Organised schedules for smooth production and on-time delivery of creatives.
- Worked with technical teams to optimise sound and lighting.
- Evaluated quality of work and implemented corrective actions to maintain creative vision and professionalism.
Kitchen and Bar associate
JD Weatherspoons
Birmingham
2016.09 - 2022.08
- Utilised effective communication skills with colleagues fostering a positive working environment.
- Served customers with a friendly demeanor, improving overall bar atmosphere.
- Checked IDs for legal drinking age compliance, maintaining responsible serving practices.
- Improved efficiency by multitasking during busy periods.
- Adhered strictly to health and safety regulations offering safe drinking premises.
- Handled cash transactions accurately, ensuring financial integrity of the establishment.
- Prepared drinks and food quickly without compromising on quality or taste.
- Prepped ingredients prior to cooking for more efficient service times.
- Followed strict hygiene practices, providing a sanitary kitchen environment.
Education
BA - Film and Theatre
Brunel University
Uxbridge, HIL 09/2020 - 2024.07
A-Levels -
Sutton Coldfield College
Birmingham, BIR 09/2016 - 2019.06
11 GCSEs -
Plantsbrook School
Sutton Coldfield, BIR 09/2012 - 2017.09
Skills
- Calm under pressure
- Verbal communication
- Research, scripting and pre-production
- Creative direction
- Production coordination
- Adept in quick paced workflows
- Persuasive negotiator
- Worked with Adobe
- Camera skills
- Administrative efficiency
- Contract reviewing
- Customer Service
More:
References available upon request.
Timeline
Account handler
Sunbelt Rentals UK
2024.10 - Current
Receptionist
My Dentist
2024.01 - 2024.05
Film producer
Brunel University London
2023.06 - 2023.06
Kitchen and Bar associate
JD Weatherspoons
2016.09 - 2022.08
BA - Film and Theatre
Brunel University
09/2020 - 2024.07
A-Levels -
Sutton Coldfield College
09/2016 - 2019.06
11 GCSEs -
Plantsbrook School
09/2012 - 2017.09