Iustina-Maria Loghin
Hindley,Greater Manchester
Summary
Results-driven professional with a strong background in customer service, account management, and client relations. Specialises in complaint resolution, order management, and administrative support while maintaining attention to detail. Skilled in Microsoft Office and experienced in cash handling and food preparation. Focused on delivering exceptional service and promoting teamwork.
Overview
2
2
years of professional experience
Work history
Account Handler
XPO Logistics
Leigh
2026.01 - 2026.07
- Manage daily operations for key customer accounts including Peloton, Keter, and Samsung.
- Act as the main point of contact for customers regarding orders, deliveries, and service queries.
- Coordinate with internal departments to ensure customer requirements are met efficiently.
- Resolve customer issues professionally while maintaining high levels of customer satisfaction.
- Monitored account performance to ensure achievement of service level agreements, enhancing customer satisfaction.
- Outlined responsibilities for account management and customer service, ensuring alignment with client needs.
- Built strong relationships with customers through clear communication, fostering trust and loyalty.
- Delivered excellent customer service in a fast-paced logistics environment.
- Processed customer requests accurately and efficiently.
- Assisted customers with enquiries via phone and email.
- Worked closely with warehouse and transport teams to resolve delivery issues.
- Maintained accurate customer records using internal systems.
- Describe main duties in customer service advisor role.
- Promoted from Customer Service Advisor to Account Handler.
Barista / Customer Service Assistant
O'Briens Café
Dublin
2024.02 - 2025.12
- Provided friendly, professional customer service, enhancing customer satisfaction and loyalty.
- Served customers efficiently during busy periods.
- Prepared a wide range of coffees and hot beverages to a high standard.
- Made fresh sandwiches and food items while maintaining food hygiene standards.
- Handled cash and card payments accurately.
- Ensured cleanliness and organisation of café, contributing to a welcoming atmosphere.
- Built positive relationships with regular customers through excellent communication.
- Managed opening and closing of café, ensuring adherence to all company procedures.
Education
Accounting & Finance
National College of Ireland
Dublin 09/2023 - 05/2025
Skills
- Account Management
- Client Management
- Customer Service Excellence
- Microsoft Office (Word, Excel, Outlook)
- Administrative Support
- Organisation and Planning
- Time organisation
- Attention to Detail
- Working Under Pressure
- Adaptability
- Problem Solving
- Teamwork and Collaboration
- Communication skills
Timeline
Account Handler
XPO Logistics
2026.01 - 2026.07
Barista / Customer Service Assistant
O'Briens Café
2024.02 - 2025.12
Accounting & Finance
National College of Ireland
09/2023 - 05/2025