Demi Highton

Processing applications for a niche Insurance market, effectively transferring data from application forms to company computer system.

Handling sensitive information discreetly, maintaining company privacy standards.

Managing incoming and outgoing post for efficient distribution.

Supporting accurate record-keeping with proficient data entry skills.

Keeping files organised and up-to-date for accurate record-keeping purposes.

Handling incoming calls for staff, answering questions, directing calls and documenting messages.

Confident and efficient use of Microsoft Office and quickly adapted to companies own computer systems.

Successfully worked my way up from Barista to Assistant Manager going through all of the relevant application and interview processes.

Handled stock control duties diligently preventing overstocking or shortages.

Coordinated hiring, recruitment and training strategies to build successful teams.

Designed and implemented training to further develop staff based on business goals.

Coordinated with management on operational issues providing solutions for better efficiency.

Trained new team members with positive reinforcement and respectful, motivational coaching.

Produced high-volume coffee orders quickly and accurately, meeting customer demand.

Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.

Balanced cash registers efficiently, ensuring accurate financial reporting at the end of each shift.

Kept adequate office supplies on hand to support staff and business requirements.

Supported staff with administrative needs for photocopying, faxing and filing.

Sorted and organised different types of information by document type, or location.

Promoted welcoming environment while managing reception area.

Assisted director in checking invoices and arranging into numerical order ready to be posted out.

Kept office clean and tidy as well as cleaning engineers workshop and taking extra care around equipment.