Emily Hadfield
Burton on trent,Staffordshire
Summary
Organised Clerical Officer with robust experience in administrative support and office management. Expertise in managing schedules, handling correspondence, and maintaining records with precision. Recognised for strong communication skills and ability to streamline office procedures, ensuring smooth and efficient operations. Committed to delivering high-quality service and contributing positively to team success.
Overview
2026
2026
years of professional experience
Work History
Band 3 Clerical Officer
NHS Foundation Trust
Burton, staffordshire
09.2021 - Current
- I am a band 3 Clerical Worker for the NHS and i work for the Patient advice and Laision Service at the University Hospitals of Derby and Burton.
- we deal with concerns from the patients and relatives of the hospital.
duties include:
- answering the telephone, actioning emails and voicemails and drop in service - we see patients and relatives face to face.
- dealing with different queries and concerns via telephone/drop in service.
- supporting patients with appointments and queries.
- providing empathy and compassion and patience.
- understanding and listening to all queries with compassion
- de-escalating situations- we can come accross difficult situations with difficult scenories- e.g. a patient may be upset and angry as they have been discharged from A and E or an outpatient service and they feel unheard.
- documenting all the patients concerns.
- using Excel, word and typing letters to a high standard.
- maintaining professionalism.
Health Care Support Worker
NHS Foundation Trust
burton, staffordshire
05.2014 - 08.2021
- Assisted patients with daily personal care tasks, including bathing, dressing, and grooming to promote comfort and hygiene.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Worked with compassion, kindness and care to deliver exceptional patient-centred clinical services.
Band 4 Pals Officer
NHS
burton, staffordshire
- I had a temporary fixed pay rise and i was offered a band 4 pals officer position from MAY 2024 until the end of October 2024.
the role duties:
Having my own patient concerns and cases to action, including inpatient concerns and complex concerns for patients.
- using my initiative and laising with the patient and the ward/department to resolve all concerns.
- documenting all of the patients concerns and listening and understanding.
- hhaving regular meetings with my colleagues as this was a new role, to confirm i was followng the correct procedure.
- my team leaders had weekly check ins with myself to discuss the role and any support i may require.
Education
GCSEs - Mathematics
Key Skills
Derby2012
GCSEs - English
Key Skills
Derby2012
Skills
- I am confident and a great communicator
- I love to be busy and go the extra mile, I would organise the office and keep all stock updated and full
- I have strong grammar, spelling, and punctuation skills
- I have a good command of Microsoft Excel, Word, and emails
- I can work well on my own and use my own initiative, and also work well as part of a team
- I believe in cross-checking all my emails and documents to ensure they are all correct
Hobbies and interests
- I like to go the gym in my spare time and keep up my fitness.
- I enjoy yoga and Pilates.
- I like to spend time with friends and family.
- I have an interest in DIY and renovations, I am currently renovating our first home.
Timeline
Band 3 Clerical Officer
NHS Foundation Trust
09.2021 - Current
Health Care Support Worker
NHS Foundation Trust
05.2014 - 08.2021
Band 4 Pals Officer
NHS
GCSEs - Mathematics
Key Skills
GCSEs - English
Key Skills