Emily Fletcher
Wrea green,Lancashire
Summary
Friendly, reliable, and confident 23-year-old with experience in bartending, cocktail making, hospitality, customer service, and fast-paced environments. Comfortable working in busy, social settings as well as calmer roles, with a high level of adaptability to different workplace demands. Known for being a quick learner who performs well under pressure and communicates clearly to create a positive, welcoming experience for customers. Hard-working and conscientious, always aiming to complete tasks to a high standard and support colleagues effectively. Previous roles were primarily short-term and seasonal due to full-time university study and research placements abroad. now finished and seeking a role with increased hours.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Barista
Costa Coffee
Kirkham, Lancashire
11.2025 - Current
- Managed high volume orders during peak hours maintaining quality of service.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Making coffee such as latte, cappuccino, flat white, americano, limited editions drinks etc. on an industrial coffee machine. Everything with specific procedures and temperatures.
- Processing costumer food and serving.
- Maintaining a clean and organised space within the cafe.
- Close down of the bar and shop.
Bartender and social organiser
Ô de casa hostel
Brazil, vila madalena
06.2024 - 09.2024
- World packers experience
- served drinks and food efficiently in a busy hostel and party bar
- organised and hosted nightly social events (beer pong, quizzes, parties)
- Worked in a multicultural and mixed language environment
- Managed stock, cash handling and costumer queries
- Created an inviting atmosphere through friendly interaction with customers.
- maintained cleanliness and ensured excellent guest experiences
- Made cocktails and was trained by a professional mixologist
Bartender and Food server
The Villa
Wrea green, Lancashire
05.2023 - 09.2023
- Maintained a clean and organised bar
- Completed end-of-day cleanup to reset bar for next day.
- Served guests cocktails, spirits, wines and beers.
- worked front and back bar during wedding and events.
- Delivered silver service / fine dining service, including synchronised plate service to seated guests in event environments.
- Provided canapé service during wedding receptions, circulating with trays of bite-sized appetisers for guests.
- Adhered to luxury service standards, wearing formal attire and white gloves with precise attention to presentation and etiquette.
Canine technician
Macfarlane canine services
Lytham, Lancashire
09.2020 - 01.2021
- Improved dog obedience by consistent implementation of training protocols.
- Developed strong bonds with each dog through consistent interaction; fostered trustful relationships.
- Ensured the safety of dogs by monitoring their behaviour during play sessions.
- Maintained a clean and hygienic environment by regular cleaning and sanitisation of dog care facilities.
- Delivered excellent customer service to pet owners for seamless communication regarding their pets' welfare.
- Provided basic grooming services for enhanced canine health and well-being.
- Organised recreational games, providing stimulating experiences for all breeds and sizes of dogs at the centre.
Waitress
The lytham Kitchen
Lytham, Lancashire
05.2017 - 09.2019
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained clean and organised dining area for customer comfort.
- Managed table settings for enhanced dining experience.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Served food in a timely manner to ensure hot, fresh meals.
Education
GCSEs -
Kirkham grammar school
Kirkham, LancashireBachelor of Science - Zoology with Marine biology
University of Salford
Salford 09.2021 - 07.2025
Skills
- Handling customer complaints
- Customer service
- Teamwork
- Communication
- Organisation
- Cash handling
- Problem solving
- Time management
- Leadership
- Negotiation and conflict management
- Language learning
- Cocktail maker
- Working in high-pressure environments
- Time management
Languages
Portuguese
Intermediate
Affiliations
- Art
- Hiking
- Nature
- Reading
- Friends
Timeline
Barista
Costa Coffee
11.2025 - Current
Bartender and social organiser
Ô de casa hostel
06.2024 - 09.2024
Bartender and Food server
The Villa
05.2023 - 09.2023
Bachelor of Science - Zoology with Marine biology
University of Salford
09.2021 - 07.2025
Canine technician
Macfarlane canine services
09.2020 - 01.2021
Waitress
The lytham Kitchen
05.2017 - 09.2019
GCSEs -
Kirkham grammar school