RUKSANA NAVAS
Ilford
Summary
Outgoing Barista Shift Supervisor offering 2 years of experience overseeing daily operations of high traffic locations. Hardworking and organized individual well-versed in maintaining records, training employees and ordering and receiving inventory. Motivated worker with in-depth knowledge of POS systems.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
07.2022 - 06.2023
- Customer Service: Exceptional customer service skills with a focus on creating a positive and welcoming experience for customers
- Ability to handle customer inquiries, requests, and complaints in a friendly and efficient manner
- Beverage Preparation: Proficiency in preparing a variety of coffee and espresso-based beverages to Starbucks standards
- Knowledge of different coffee beans, brewing methods, and beverage customization options
- Product Knowledge: In-depth knowledge of Starbucks' menu, including seasonal promotions and special offerings
- Ability to make recommendations and upsell products to customers
- Attention to Detail: Precision and attention to detail in the preparation of beverages, ensuring consistency and quality
- Accurate measurement of ingredients and adherence to recipe standards
- Teamwork: Collaboration with other baristas and team members to maintain a smooth workflow
- Effective communication with colleagues to ensure timely and efficient service
- Multitasking: Ability to handle multiple tasks simultaneously, such as taking orders, preparing beverages, and managing customer transactions
- Efficient time management to keep up with busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Used POS system to accurately enter orders and process payments.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Promoted additional items with beverages, increasing store sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
Shift Manger
Starbucks
10.2023 - Current
- Leadership Skills: Ability to lead and motivate a team of baristas
- Demonstrated experience in providing clear direction and support to team members
- Strong decision-making skills, especially in fast-paced and high-pressure situations
- Customer Service: Excellent customer service skills with a focus on creating a positive and welcoming atmosphere
- Ability to handle customer complaints and resolve issues effectively
- Communication Skills: Clear and effective communication with both team members and customers
- Ability to convey information about promotions, policies, and procedures to the team
- Time Management: Efficient scheduling and allocation of resources during shifts
- Ability to prioritize tasks and manage time effectively to ensure smooth operations
- Problem-Solving: Quick thinking and problem-solving skills to address operational challenges
- Proactive identification and resolution of issues to maintain a smooth workflow.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Assisted in budget preparation for the department which led to better financial management throughout the year.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Supervised ongoing daily production phases.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Troubleshot equipment to reduce service calls and downtime.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Improved distribution efficiency with design, development, and testing of embedded software applications.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
Education
Master of Arts - Media And Communications Industries
University of East London
London, UK06.2024
BACHELORS IN ENGLISH LANGUAGE COMMUNICATION & JOURNALISM -
Mahatma Gandhi University
Kerala, India04.2022
High School Diploma -
Boys Higher Secondary School
Ernakulam04.2019
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Staff Motivation
- Opening and closing procedures
- Handling Customer Complaints
- Energetic and Enthusiastic
- Training and mentoring
- Relationship Building
- Team Development
- Quality Assurance
- Staff Training and Onboarding
- Inventory Control
- Staff Development
- Payment Processing
- Documentation And Reporting
- Schedule Management
- Sales Strategies
- Inventory controls
- Operations Management
- Equipment Troubleshooting
- Priority management
- MS Office
- Workflow Analysis
- Quality Assurance Controls
- Production Error Correction
- Product Assembly
- Equipment Operation
- Inventory Management Software
Accomplishments
- Supervised team of 12 staff members.
- Customer Connection Champion.
- Barista Trainer.
Languages
Malayalam
Native language
English
Proficient
C2
Tamil
Intermediate
B1
Hindi
Intermediate
B1
Timeline
Shift Manger
Starbucks
10.2023 - Current
Barista
Starbucks
07.2022 - 06.2023
Master of Arts - Media And Communications Industries
University of East London
BACHELORS IN ENGLISH LANGUAGE COMMUNICATION & JOURNALISM -
Mahatma Gandhi University
High School Diploma -
Boys Higher Secondary School
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