Emily Eltringham
Birmingham,West Midlands
Summary
Dependable Sales Assistant offering outstanding levels of service through helpful, effective communication. Bringing a can-do attitude to all tasks, ensuring jobs are completed accurately and efficiently for continued customer and management satisfaction.
Also through experience within working in a Nursery setting I have gained patience, being pro-active in challenging situations, great listening skills and pick up things very quickly.
Overview
6
6
years of professional experience
Work history
Nursery Nurse
Norfolk House Nursery
Birmingham, West Midlands
2020.07 - 2021.09
- Promoted internal policies, external legislation and regulatory guidelines.
- Safeguarded and protected welfare of young children.
- Regularly utilised multi-tasking expertise to ensure multiple children's needs were effectively met.
- Worked with large team to complete daily tasks to schedule.
- Maintained consistently safe environments through diligent risk management in line with nursery guidelines.
- Demonstrated awareness of children's cultural background, disabilities and medical histories.
Night Replenishment Assistant
JD Sports
Birmingham, West Midlands
2019.11 - 2020.01
- Faced-up shelves for customers to easily identify products.
- Reached high shelves by using ladders safely in store rooms.
- Replaced stock on empty and low-quantity shelves.
- Checked sales reports to create stock room replenishment lists.
- Sorted items into correct locations to keep good shop order.
- Unpacked and processed deliveries quickly to maximise available goods.
- Stacked items neatly to create presentable shop displays.
- Worked with a team to ensure all work what was accepted to be completed was complete.
Key Holder
Card Factory
Birmingham, West Midlands
2017.07 - 2018.04
- Completed opening and closing procedures each day.
- Approved customer returns and refunds, returning products to shelves or damaged goods department.
- Balanced cashier drawers at end of shifts and logged any discrepancies.
- Maintained clean and functional checkout areas to avoid safety issues.
- Organised inventory audits and delivered loss reports as required.
- Developed strong customer relationships, resulting in high rate of repeat customers.
Sales Assistant
Lidl
Birmingham, West Midlands
2015.10 - 2016.03
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Worked energetically to maintain efficient operations during peak trading hours.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Education
Childcare
Sutton Coldfield College
Birmingham 2010.10 - 2011.03
GCSEs - English
Erdington Academy
BirminghamGCSEs - Mathematics
Erdington Academy
BirminghamGCSEs - Science
Erdington Academy
BirminghamSkills
- Team player
- Effective communicator
- Behaviour redirection
- Child psychology
- Early childhood education
- Stock security
- Excellent timekeeping
- Customer assistance
- Enthusiastic communicator
- Challenge 25 policy enforcement
- Thorough stock replenishment
- Money handling
- Self-motivated
Timeline
Nursery Nurse
Norfolk House Nursery
2020.07 - 2021.09
Night Replenishment Assistant
JD Sports
2019.11 - 2020.01
Key Holder
Card Factory
2017.07 - 2018.04
Sales Assistant
Lidl
2015.10 - 2016.03
Childcare
Sutton Coldfield College
2010.10 - 2011.03
GCSEs - English
Erdington Academy
GCSEs - Mathematics
Erdington Academy
GCSEs - Science
Erdington Academy