Emily Eckford
London,United Kingdom
Summary
Driven professional with three years' experience as a Detective Constable in the Metropolitan Police, skilled in handling sensitive and confidential information, managing high and complex caseloads, and producing clear and accurate documentation. I am experienced in customer-facing roles and stakeholder collaboration, with strong skills in Microsoft Office (Word, Excel) and data handling. I am adept at workload prioritisation, managing deadlines and supporting colleagues in fast-paced, high-pressure environments. I am passionate about delivering excellent outcomes for both customers and teams.
Overview
7
7
years of professional experience
Work history
Detective Constable
Metropolitan Police
London
09.2022 - 08.2025
- Managed sensitive and confidential case information in compliance with GDPR and legal frameworks.
- Produced detailed reports, statements and evidential casefiles for courts and external stakeholders such as CPS Lawyers, the NHS and governmental bodies.
- Handled high caseloads of serious and complex criminal investigations requiring strong prioritisation, organisation and attention to detail.
- Managed Data Subject Access Requests for my own investigations, and experienced in making appropriate judgements of disclosure and the redaction of case material for said DSARs and court casefiles for Defence and Jury bundles.
- Proficient in internal systems (NEC CONNECT, OPTICA) in addition to Microsoft Word and Excel.
- Adherence to the Criminal Procedures and Investigations Act 1996 requiring meticulous record keeping, accurate and timely disclosure of material and production of reports for courts and stakeholders. Skilled in the ability to manage sensitive information in line with legal frameworks, maintain transparency and ensure compliance, skills directly transferable to handling DSRS, producing correspondence and supporting customers with a high attention to detail.
Post-Excavation Archaeologist
Archaeology South-East
Brighton
06.2021 - 08.2022
- Specialised in the post-excavation processing of archaeological finds and environmental material, ensuring adherence to industry standards.
- Managed multiple commercial projects simultaneously, consistently meeting strict deadlines and remaining within budget.
- Demonstrated strong organisational skills, maintaining detailed documentation and compliance with ethical and regulatory requirements.
Field Archaeologist
Oxford Archaeology North
Hull
11.2020 - 06.2021
- Ex vacation of Trinity Burial Ground, Hull - A63 Castle Street Development
- Excavating human remains as part of a high-profile project to reinter over 8,000 individuals, managing a strict quota of excavating three bodies a day whilst ensuring full compliance with ethical standards.
- Key role in the post-excavation processing team, documenting, storing and reburying remains systematically, and re-attributing remains with burial goods and coffin fittings after analysis, ensuring respectful and compliant reburial in line with regulatory guidelines.
Customer Service Advisor
Air Business
Haywards Heath
06.2019 - 09.2019
- Customer Service Advisor role taking inbound calls from magazine subscribers for publications such as The Economist or The Spectator.
- Assisting customers with tasks such as subscription renewal, subscription complaints and refunds.
- Skilled in challenging verbal communication with customers expressing dissatisfaction, actively listening to complaints, providing actionable solutions to these complaints, and resolving customer dissatisfaction.
Outbound Call Centre Agent
BDM Voice
Burgess Hill
06.2018 - 09.2018
- Outbound Call Centre Agent working on behalf of car dealerships providing discount events to customers.
- Developed sales and customer service skills rewarding the brand loyalty of customers.
Education
Graduate Diploma - Professional Policing Practice
Anglia Ruskin University
London 09.2022 - 01.2025
Certificate of Higher Education - National Investigators Exam (NIE)
College Of Policing
London 09.2023 -
Certificate of Higher Education - Serious and Complex (PIP2) Investigative Interviewing Course
Metropolitan Police Crime Academy
London 03.2024 -
MSC - Human Bioarchaeology and Palaeopathology
Durham University
Durham 09.2019 - 09.2020
BSC - Archaeology
University of York
York 09.2016 - 09.2019
Skills
- Customer Service & Support - Experienced in resolving queries, handling complaints and ensuring positive outcomes
- Compliance and Confidential Data Handling - Skilled in processing sensitive information, DSARs and GDPR compliance Adhered to CPIA 1996 codes of practice and disclosure requirements, ensuring accurate documentation, secure management of sensitive information and timely reporting
- Administration - Producing routine correspondence, regular customer updates, reports and case documentation
- Organisation and Prioritisation - Managing high and diverse workloads and meeting deadlines
- Microsoft Office - Strong proficiency in Word, Excel and internal case management systems
- Team Collaboration - Effective communicator with internal team members and external stakeholders such as legal professionals, NHS and multi-agency safeguarding teams
- Conflict Management and Difficult Conversations - Proven ability to manage high-stakes situations and engage in sensitive, challenging discussions, developed through conducting complex, PACE-compliant interviews with criminal suspects Skilled in navigating tough conversations, addressing compliance issues and complaints, and ensuring clarity whilst maintaining a professional and empathetic approach
References
References available upon request.
Timeline
Certificate of Higher Education - Serious and Complex (PIP2) Investigative Interviewing Course
Metropolitan Police Crime Academy
03.2024 -
Certificate of Higher Education - National Investigators Exam (NIE)
College Of Policing
09.2023 -
Graduate Diploma - Professional Policing Practice
Anglia Ruskin University
09.2022 - 01.2025
Detective Constable
Metropolitan Police
09.2022 - 08.2025
Post-Excavation Archaeologist
Archaeology South-East
06.2021 - 08.2022
Field Archaeologist
Oxford Archaeology North
11.2020 - 06.2021
MSC - Human Bioarchaeology and Palaeopathology
Durham University
09.2019 - 09.2020
Customer Service Advisor
Air Business
06.2019 - 09.2019
Outbound Call Centre Agent
BDM Voice
06.2018 - 09.2018
BSC - Archaeology
University of York
09.2016 - 09.2019
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