Nasra Duale

• I completed a wide range of clinical placements within fast-paced NHS environments, working as part of multidisciplinary teams across both hospital and community settings
• I developed strong communication skills by supporting women and families from diverse backgrounds, ensuring information was clear, sensitive, and tailored to individual needs
• I gained valuable experience working under pressure, prioritising tasks effectively, and remaining calm in time-critical situations
• I maintained accurate and confidential documentation in line with GDPR and professional standards. Understanding the importance of clear record-keeping in delivering safe and effective care
• I consistently demonstrated professionalism, accountability, and an awareness of how my role contributed to the wider team and overall service delivery
• I built resilience, adaptability, and confidence when managing challenging situations.

As a recent university student, I bring a strong understanding of the importance of clear communication, reliable systems, and timely support in education settings. From my own experience, I recognise how much efficient support and well-functioning services impact both learning and overall experience.

This perspective allows me to communicate in a way that is approachable, clear, and professional, while also understanding the wider impact of the support I provide. I am motivated to contribute to a service that helps schools, teachers, and ultimately students achieve the best outcomes.

• Student accommodation front desk and customer adviser.
• Delivered high-quality customer support to a large volume of students via email, phone, and face-to-face interactions
• I managed and resolved inquiries efficiently, taking full ownership from initial contact through to resolutions
• Handled complaints professionally, ensuring positive outcomes while maintaining customer satisfaction
• Coordinated with maintenance teams and external contractors to resolve issues promptly
• Maintained accurate records of customer interactions and updates using internal systems
• Supported operational tasks, including bookings, payments, and tenancy queries
• Worked independently during shifts while contributing to a collaborative team environment
• Demonstrated flexibility through on-call responsibilities and problem-solving in urgent situations

• Conducted high volume outbound calls to promote services and manage customer enquiries
• Built rapport quickly with customers, using strong communication and persuasion skills
• Managed objections and handled complaints effectively
• Worked towards targets in a fast-paced, performance-driven environment
• Enhanced brand reputation by delivering excellent customer service at all times.
• Conducted market research for understanding customer needs better.
• Made outbound calls to prospective customers; introduced new products and services.
• Maintained high level of professionalism whilst interacting with customers over the phone.
• Maintained accurate records of customer interactions using CRM systems

• Managed building safety, including responding to incidents, alarms, and emergencies
• Provided support to residents during night shifts, including welfare concerns
• Liaised with emergency services where required
• Maintained accurate incident reports and logs
• Demonstrated strong responsibility and independent
• Logged customer complaints accurately and expedited corrective actions effectively.
• Conducted regular meetings with staff, boosting morale and productivity levels.
• Assisted customers in room selection to boost sales.

• I delivered customer-focused service while meeting sales and quality targets in a fast-paced environment
• During the COVID-19 pandemic, I successfully transitioned to working from home, maintaining the same level of performance and professionalism
• I managed inbound and outbound calls, responded to customer queries via email, and handled objections effectively
• I regularly joined virtual team meetings, stayed engaged with team targets, and communicated effectively with colleagues and managers remotely
• I demonstrated strong self-motivation, time management, and the ability to work independently while remaining productive in a home-based setting
• I adapted quickly to new systems and ways of working during lockdown, ensuring continuity of