Emily Carter
Llanelli,Bynea
Summary
Professional manager with excellent organisational and time management skills. Strong and determined to develop and grow career within the fitness industry with own club. Dedicated team player with a passion to support and lead from the front to ensure team and club success. Competent and consistent manager that uses proactivity and dynamic personality traits to drive club excellence across all aspects.
Eager to use skills and knowledge acquired not only through The Gym Group but over professional career to deliver excellent standards and an inclusive environment for all to enjoy.
Overview
22
22
years of professional experience
Work history
Assistant Manager & Acting Manager
The Gym Group
Swansea
2021.05 - 2025.07
- Successfully passed emerging talent AGM-GM course 2023
- 100% Peninsular H&S Audit for 3 years in a row
- Average customer service score 68% via internal surveys 2025
- Increased Google review score by 0.4* since starting
- Increased member base YOY & improved retention rate
- Supported both new openings and re-openings post refurbishment
- LGBTQI+ lead in companies D&I group
- Community networking portfolio created and maintained
- Successful student campaigns to gold standard site YOY
- Regional events hub organiser
- Local social media improvement & engagement YOY
- Supported team development within their PT businesses
- Reduced staff turnover from 75% - 15% 2025
- Increased team engagement score YOY
- Successfully operating and maintaining consistency in current club covering all KPI's; Sales, fitness product, customer service, compliance, labour and gym contribution.
General Store Manager, Cluster Manager, Store Development Manager, Senior Store Development Manager
Coffee #1
2013.12 - 2021.05
Nandoca, Buddy, Supervisor, Assistant Manager
Nandos
Swansea
2008.01 - 2013.01
Various Bar work
Barry, Cardiff & Swansea
2006.01 - 2010.01
Cashier, Supervisor
New Look
Barry & Swansea
2005.01 - 2009.01
Lifeguard, Gym Instructor, Swimming Teacher
Barry Leisure Centre
Barry
2004.01 - 2006.01
Volunteering
2010.01 - 2025.07
- Volunteering with Beach Rugby Wales
Education
Level 2 fitness instructor -
Bodycore
Certificate of Higher Education - Counselling
Swansea University
Degree - Psychology & Counselling
Swansea University
A levels - History, IT, Biology, P.E
Barry Comprehensive
GCSEs - Maths, Science, English, Welsh, French, I.T, History, Geography
Barry Comprehensive
Skills
- Strong organisation skills
- Punctual
- Excellent time management
- Proactive initiative taker
- Customer relationship building
- Excellent communication
- Business operations understanding
- Positive attitude
- Leadership skills
- Team Leadership
- Resourcefulness
- Training and Development
- Project Management
- Outstanding customer service
- Excellent
Timeline
Assistant Manager & Acting Manager
The Gym Group
2021.05 - 2025.07
General Store Manager, Cluster Manager, Store Development Manager, Senior Store Development Manager
Coffee #1
2013.12 - 2021.05
Volunteering
2010.01 - 2025.07
Nandoca, Buddy, Supervisor, Assistant Manager
Nandos
2008.01 - 2013.01
Various Bar work
2006.01 - 2010.01
Cashier, Supervisor
New Look
2005.01 - 2009.01
Lifeguard, Gym Instructor, Swimming Teacher
Barry Leisure Centre
2004.01 - 2006.01
Level 2 fitness instructor -
Bodycore
Certificate of Higher Education - Counselling
Swansea University
Degree - Psychology & Counselling
Swansea University
A levels - History, IT, Biology, P.E
Barry Comprehensive
GCSEs - Maths, Science, English, Welsh, French, I.T, History, Geography
Barry Comprehensive