Summary
Overview
Work history
Education
Skills
Timeline
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Emily Carter

Llanelli,Bynea

Summary

Professional manager with excellent organisational and time management skills. Strong and determined to develop and grow career within the fitness industry with own club. Dedicated team player with a passion to support and lead from the front to ensure team and club success. Competent and consistent manager that uses proactivity and dynamic personality traits to drive club excellence across all aspects.

Eager to use skills and knowledge acquired not only through The Gym Group but over professional career to deliver excellent standards and an inclusive environment for all to enjoy.

Overview

22
22
years of professional experience

Work history

Assistant Manager & Acting Manager

The Gym Group
Swansea
05.2021 - 07.2025
  • Successfully passed emerging talent AGM-GM course 2023
  • 100% Peninsular H&S Audit for 3 years in a row
  • Average customer service score 68% via internal surveys 2025
  • Increased Google review score by 0.4* since starting
  • Increased member base YOY & improved retention rate
  • Supported both new openings and re-openings post refurbishment
  • LGBTQI+ lead in companies D&I group
  • Community networking portfolio created and maintained
  • Successful student campaigns to gold standard site YOY
  • Regional events hub organiser
  • Local social media improvement & engagement YOY
  • Supported team development within their PT businesses
  • Reduced staff turnover from 75% - 15% 2025
  • Increased team engagement score YOY
  • Successfully operating and maintaining consistency in current club covering all KPI's; Sales, fitness product, customer service, compliance, labour and gym contribution.

General Store Manager, Cluster Manager, Store Development Manager, Senior Store Development Manager

Coffee #1
12.2013 - 05.2021

Nandoca, Buddy, Supervisor, Assistant Manager

Nandos
Swansea
01.2008 - 01.2013

Various Bar work

Barry, Cardiff & Swansea
01.2006 - 01.2010

Cashier, Supervisor

New Look
Barry & Swansea
01.2005 - 01.2009

Lifeguard, Gym Instructor, Swimming Teacher

Barry Leisure Centre
Barry
01.2004 - 01.2006

Volunteering

01.2010 - 07.2025
  • Volunteering with Beach Rugby Wales

Education

Level 2 fitness instructor -

Bodycore

Certificate of Higher Education - Counselling

Swansea University

Degree - Psychology & Counselling

Swansea University

A levels - History, IT, Biology, P.E

Barry Comprehensive

GCSEs - Maths, Science, English, Welsh, French, I.T, History, Geography

Barry Comprehensive

Skills


  • Strong organisation skills
  • Punctual
  • Excellent time management
  • Proactive initiative taker
  • Customer relationship building
  • Excellent communication
  • Business operations understanding
  • Positive attitude
  • Leadership skills
  • Team Leadership
  • Resourcefulness
  • Training and Development
  • Project Management
  • Outstanding customer service
  • Excellent

Timeline

Assistant Manager & Acting Manager

The Gym Group
05.2021 - 07.2025

General Store Manager, Cluster Manager, Store Development Manager, Senior Store Development Manager

Coffee #1
12.2013 - 05.2021

Volunteering

01.2010 - 07.2025

Nandoca, Buddy, Supervisor, Assistant Manager

Nandos
01.2008 - 01.2013

Various Bar work

01.2006 - 01.2010

Cashier, Supervisor

New Look
01.2005 - 01.2009

Lifeguard, Gym Instructor, Swimming Teacher

Barry Leisure Centre
01.2004 - 01.2006

Level 2 fitness instructor -

Bodycore

Certificate of Higher Education - Counselling

Swansea University

Degree - Psychology & Counselling

Swansea University

A levels - History, IT, Biology, P.E

Barry Comprehensive

GCSEs - Maths, Science, English, Welsh, French, I.T, History, Geography

Barry Comprehensive

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