Summary
Overview
Work history
Education
Skills
Affiliations
References
Personal Information
Timeline
Generic

Faraz Rizvi

London

Summary

I am a dedicated, enthusiastic, and proactive professional who thrives on challenges. A quick learner, I easily adapt to different work environments and welcome constructive feedback as an opportunity for growth.

Previously, I worked as a Warehouse Assistant Manager at AAMRL LTD, where I gained valuable experience in stock management, wholesale order processing, general product packaging, and online customer service. Currently, I hold a customer-facing role in Croydon, selling electronics and handling customer enquiries. This position has been both challenging and rewarding, reinforcing my passion for delivering excellent customer service.

With a range of transferable skills, I am now seeking a new opportunity to further develop my experience. I enjoy working collaboratively as part of a team and am always eager to acquire new skills. In summary, I am reliable, trustworthy, hardworking, and committed to continuous learning.

Overview

14
14
years of professional experience
10
10
years of post-secondary education

Work history

Assistant store manager

Croydon Mobile Centre
Croydon, London
10.2023 - Current
  • Maintained health and safety standards within the store to ensure compliance with company policies and legal requirements.
  • Enhanced customer service by training store staff on product knowledge and sales techniques.
  • Coordinated staff meetings for improved communication and team morale.
  • Streamlined inventory management for optimal stock level maintenance by implementing an efficient tracking system.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Trained staff to enhance customer service skills.
  • Delivered goods to customers, providing excellent customer service.
  • Utilised product knowledge to provide efficient customer service.
  • Delivered high-quality customer service, enhancing shop reputation.

Assistant Warehouse Manager

AAMRL LTD
London, United Kingdom
12.2022 - 09.2023
  • Stock count and checking deliveries
  • Customer response via emails
  • Wholesale order managing
  • Customer order packing
  • Order goods low in quantity
  • Keep warehouse tidy and clean
  • Completing small tasks on request from Warehouse manager
  • Responded promptly to customer queries, ensuring high satisfaction level.
  • Streamlined warehouse processes for increased efficiency.
  • Prioritised tasks effectively to meet tight deadlines.
  • Complied with health and safety regulations whilst handling hazardous materials.
  • Conducted regular audits of inventory for accurate stock count.
  • Handled goods receipting processes accurately, reducing discrepancies in stock count.
  • Coordinated packing requirements with customers for each job.
  • Demonstrated proficiency in using automated and manual packing tools, enhancing speed of operations.

Store Manager

Croydon Mobile Centre
Croydon, United Kingdom
08.2016 - 11.2022
  • Ordering and auditing goods in store


  • Report on how business is doing and how we could improve to owner of business
  • Cash management and handling
  • Completing orders with suppliers by making sure invoices are paid in a timely manner
  • Face to face customer service with customers
  • Negotiating with customers and suppliers trying to get best prices for maximum profits
  • Following health and safety regulations
  • Working part of a team to achieve weekly targets in sales
  • Completing 1:1 sessions with staff in store to maintain mental health and wellbeing in a workplace
  • Facilitated smooth checkouts by maintaining efficient till operations.
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.

Customer Assistant/duty manager

Iceland Foods
09.2011 - 08.2011
  • Replenishing stock on shelf
  • Scan products low in quantity
  • Training new staff and supporting them in the workplace
  • Store representative for 1 year to attend area meetings monthly with area manager
  • Motivating team and staff members to make them feel part of the team
  • Reporting to store manager for anything that will help the store achieve targets
  • Following health and safety processes

Education

Masters - Business Administration

Heriot Watt University
London
09.2014 - 08.2016

Bachelors - Buisness administration

Heriot Watt University
01.2011 - 01.2014

Diploma - business administration

West London College
01.2010 - 01.2011

O and A levels - undefined

City School
01.2005 - 01.2009

Skills

Bilingual fluent in speaking English, Urdu, Punjabi and Hindi

  • Quality customer service
  • Leadership in diverse environments
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Team player
  • Strong organisation skills
  • Great time management skills
  • Adaptable to changes and learning environments
  • Active listening skills

Affiliations

  • Spending time with family and friends
  • Travelling
  • Cooking
  • Cinema

References

References available upon request.

Personal Information

Date of birth: 23/07/89

Location: London

Mobile number: 07412312623

Email Address: faraz.rizvi@icloud.com




Timeline

Assistant store manager

Croydon Mobile Centre
10.2023 - Current

Assistant Warehouse Manager

AAMRL LTD
12.2022 - 09.2023

Store Manager

Croydon Mobile Centre
08.2016 - 11.2022

Masters - Business Administration

Heriot Watt University
09.2014 - 08.2016

Customer Assistant/duty manager

Iceland Foods
09.2011 - 08.2011

Bachelors - Buisness administration

Heriot Watt University
01.2011 - 01.2014

Diploma - business administration

West London College
01.2010 - 01.2011

O and A levels - undefined

City School
01.2005 - 01.2009
Faraz Rizvi