Faraz Rizvi
London
Summary
I am a dedicated, enthusiastic, and proactive professional who thrives on challenges. A quick learner, I easily adapt to different work environments and welcome constructive feedback as an opportunity for growth.
Previously, I worked as a Warehouse Assistant Manager at AAMRL LTD, where I gained valuable experience in stock management, wholesale order processing, general product packaging, and online customer service. Currently, I hold a customer-facing role in Croydon, selling electronics and handling customer enquiries. This position has been both challenging and rewarding, reinforcing my passion for delivering excellent customer service.
With a range of transferable skills, I am now seeking a new opportunity to further develop my experience. I enjoy working collaboratively as part of a team and am always eager to acquire new skills. In summary, I am reliable, trustworthy, hardworking, and committed to continuous learning.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work history
Assistant store manager
Croydon Mobile Centre
Croydon, London
10.2023 - Current
- Maintained health and safety standards within the store to ensure compliance with company policies and legal requirements.
- Enhanced customer service by training store staff on product knowledge and sales techniques.
- Coordinated staff meetings for improved communication and team morale.
- Streamlined inventory management for optimal stock level maintenance by implementing an efficient tracking system.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Trained staff to enhance customer service skills.
- Delivered goods to customers, providing excellent customer service.
- Utilised product knowledge to provide efficient customer service.
- Delivered high-quality customer service, enhancing shop reputation.
Assistant Warehouse Manager
AAMRL LTD
London, United Kingdom
12.2022 - 09.2023
- Stock count and checking deliveries
- Customer response via emails
- Wholesale order managing
- Customer order packing
- Order goods low in quantity
- Keep warehouse tidy and clean
- Completing small tasks on request from Warehouse manager
- Responded promptly to customer queries, ensuring high satisfaction level.
- Streamlined warehouse processes for increased efficiency.
- Prioritised tasks effectively to meet tight deadlines.
- Complied with health and safety regulations whilst handling hazardous materials.
- Conducted regular audits of inventory for accurate stock count.
- Handled goods receipting processes accurately, reducing discrepancies in stock count.
- Coordinated packing requirements with customers for each job.
- Demonstrated proficiency in using automated and manual packing tools, enhancing speed of operations.
Store Manager
Croydon Mobile Centre
Croydon, United Kingdom
08.2016 - 11.2022
- Ordering and auditing goods in store
- Report on how business is doing and how we could improve to owner of business
- Cash management and handling
- Completing orders with suppliers by making sure invoices are paid in a timely manner
- Face to face customer service with customers
- Negotiating with customers and suppliers trying to get best prices for maximum profits
- Following health and safety regulations
- Working part of a team to achieve weekly targets in sales
- Completing 1:1 sessions with staff in store to maintain mental health and wellbeing in a workplace
- Facilitated smooth checkouts by maintaining efficient till operations.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
Customer Assistant/duty manager
Iceland Foods
09.2011 - 08.2011
- Replenishing stock on shelf
- Scan products low in quantity
- Training new staff and supporting them in the workplace
- Store representative for 1 year to attend area meetings monthly with area manager
- Motivating team and staff members to make them feel part of the team
- Reporting to store manager for anything that will help the store achieve targets
- Following health and safety processes
Education
Masters - Business Administration
Heriot Watt University
London 09.2014 - 08.2016
Bachelors - Buisness administration
Heriot Watt University
01.2011 - 01.2014
Diploma - business administration
West London College
01.2010 - 01.2011
O and A levels - undefined
City School
01.2005 - 01.2009
Skills
Bilingual fluent in speaking English, Urdu, Punjabi and Hindi
- Quality customer service
- Leadership in diverse environments
- Calm under pressure
- Problem-solving
- Communication skills
- Team player
- Strong organisation skills
- Great time management skills
- Adaptable to changes and learning environments
- Active listening skills
Affiliations
- Spending time with family and friends
- Travelling
- Cooking
- Cinema
References
References available upon request.
Personal Information
Date of birth: 23/07/89
Location: London
Mobile number: 07412312623
Email Address: faraz.rizvi@icloud.com
Timeline
Assistant store manager
Croydon Mobile Centre
10.2023 - Current
Assistant Warehouse Manager
AAMRL LTD
12.2022 - 09.2023
Store Manager
Croydon Mobile Centre
08.2016 - 11.2022
Masters - Business Administration
Heriot Watt University
09.2014 - 08.2016
Customer Assistant/duty manager
Iceland Foods
09.2011 - 08.2011
Bachelors - Buisness administration
Heriot Watt University
01.2011 - 01.2014
Diploma - business administration
West London College
01.2010 - 01.2011
O and A levels - undefined
City School
01.2005 - 01.2009
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