Emily Byrne-Pearce
Cheltenham,Gloucestershire
Summary
Enthusiastic Sales Assistant with knack for customer engagement and driving sales. Proven ability in upselling, managing inventory, and maintaining visual merchandising standards. Friendly and approachable, with exceptional communication and customer service skills. Driven to gain new experience and challenge myself both at home and in the workplace.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Sales assistant
OFFICE Shoes
Cheltenham, Gloucestershire
2022.08 - Current
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Built rapport with new and existing customers to boost client retention.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Offered personalised shopping advice to enhance customer experiences.
- Listened to customer needs and preferences to provide targeted advice.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Assisted customers with product selection for optimal satisfaction.
- Went above and beyond by helping customers to locate stock, assisting with in-store orders where possible.
- Assisted customers in locating specific items to boost satisfaction.
- Boosted product sales by offering selection guidance to customers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Operated cash registers with accuracy and processed cash and card transactions.
- Processed returned or exchanged items and provided refunds to customers.
- Accepted card, cash and cheque payments in POS register system.
- Updated product labelling and pricing to reflect discounts and offers.
- Replenished floor display stock and, maximising product visibility for customers.
- Conducted stock checks, ensuring all products are on display to make sure customers can find what they are looking for.
Education
A-Levels - History, Law and Psychology
Bournside Secondary School and Sixth Form
Cheltenham, Gloucestershire 2020.09 - 2022.07
GCSEs -
Pittville School
Cheltenham, Gloucestershire 2015.09 - 2020.07
Skills
- Sales persuasion
- Resilience under pressure
- Hardworking
- Excellent listening
- Shop floor maintenance
- Customer Service
- Time Management
- Active Listener
- Excellent Teamwork and Independent Work
- Compassionate and Empathetic
References
References available upon request.
Timeline
Sales assistant
OFFICE Shoes
2022.08 - Current
A-Levels - History, Law and Psychology
Bournside Secondary School and Sixth Form
2020.09 - 2022.07
GCSEs -
Pittville School
2015.09 - 2020.07